Customer Ratings & Reviews
- Model:
- RS27T5561SR
- |
- SKU:
- 6397590
Customer reviews
Rating 4.6 out of 5 stars with 1493 reviews
(1,493 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Beautiful kitchen addition!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful kitchen addition! Touch-screen is impressive! Excellent choice to improve kitchen efficiency and appearance. I didn't think I would use the touch screen much but find that I use it daily.
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 1 out of 5 stars
Ice issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker can’t catch up ice to make. It took 4 days to wait till have ice. Disappointed
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned about your new Samsung Refrigerator ice production. I have located some helpful information that will ensure that you are getting the very best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Rated 1 out of 5 stars
The refrigerator has horrible performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator performs horribly the ice maker is the worst and I would never purchase this product again
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fastlife! I have this link (https://bit.ly/3gIkdpf) that can walk you through what to do if the ice maker is not working properly. ^Jecca
- Pros mentioned:Features
Rated 5 out of 5 stars
Best purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We totally enjoy our smart fridge. The features are amazing and user friendly.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
This Samsung product has exceeded my expectations!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."This Samsung Side by Side with 21.5" Touch Screen Family hub product is a game-changer!", "Everyone is simply amazed at its unlimited abilities and daily use fullness. I'm absolutely blown away by the quality and design!", "Best thing I've ever bought in this category!", "Can't imagine life without it now!", "This is pure innovation!", "This Samsung product has exceeded all my expectations!", "Seriously, this is a must-have!", "Finally, a product that actually works as advertised!", "So impressed with the attention to detail!", "This is the real deal breaker in the refrigerator market!". Bill Morgan
I would recommend this to a friend - Pros mentioned:Screen quality, Storage space
Rated 4 out of 5 stars
Great Fridge with added JOY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this fridge. The screen is fun and useful. I enjoy listening to music, the speaker isn't great but sufficient for having background music while cooking. The fridge feels very spacious. The ice maker is kind of small but seems to keep up with us ok. So far we are happy with our purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator is really quiet and it does have most of features.
I would recommend this to a friend Rated 5 out of 5 stars
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great purchase I love my refrigerator it is very convenient and has all the features I was looking for and I really like the size of it
I would recommend this to a friendRated 5 out of 5 stars
Touch-Screen refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the large compartments both refrigerator and freezer. The Touch-Screen display is the reason we purchase this all information at your fingertip. The water & ice is also a plus for us. We are happy for purchasing the refrigerator.
I would recommend this to a friendRated 1 out of 5 stars
Y'all stuck a huge sticker on the front
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $2000 fridge and you guys stuck a huge sticker right on the front of my stainless steel. Can't get it off without leaving huge pieces of it behind. This is ridiculous.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are always here to help. I am including a helpful link to a guide on how to remove the sticker (https://bit.ly/2H55bOF). Thank you for being a Samsung customer! ^Lena
Rated 5 out of 5 stars
Best Fridge we ever had!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for 4 years now and it has been fantastic! My kids love the Touch screen family hub. We use it all the time to play music and videos while we are in the kitchen. The calendar reminders are very convenient for our busy sports schedules. The fridge also connects to our smart phone and we can look inside the fridge to see if we need to buy something at the store. Best fridge we've owned!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Absolutely stunning!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A tech fridge may seem over the top but if you're a huge family and multiple schedules and activities, or if you love technology and staying connected... this is the fridge for you! We have had no issues with the ice maker, it keep a our food nice and cold, you can also adjust the temperatures and there is plenty of space. I have read reviews regarding the apps, so far so good for us. You can share pics, surf the web, shop and order food.... store notes, look up recipes and so much, much more. It's excellent.
I would recommend this to a friend Rated 5 out of 5 stars
the best refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.im in love with my new refrigerator it is everything
I would recommend this to a friendRated 5 out of 5 stars
Quality Product, Reasonably Priced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Very spacious, includes family hub, alarm indicating the door is open too long and water and ice. Quality product for the price.
I would recommend this to a friendRated 5 out of 5 stars
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife picked this fridge, and it dosen't disapoint. I can view the front of the house with the Ring app on the fridge.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love our fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We heard so many bad things about these after purchase, but going on two years later, we still love it. We've had zero issues with it, and we get complements every time someone comes over!
I would recommend this to a friend Rated 4 out of 5 stars
Refrig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice making process is noisey, also difficult to fill water containers as there is no light to see if in a low light area.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, we are extremly happy with our purchase! Delivery was on time and very helpful setting it up and removing old unit. All over very happy as always with our newest Best Buy purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
My new refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old refrigerator broke down so we were around and when we saw this refrigerator we said no more looking around we liked , it works so good and we can see everything even see it from the outside,we love
I would recommend this to a friend Rated 5 out of 5 stars
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator and it is so beautiful. The ice maker and the fresh water is an added bonus. It keep my produce fresher longer and it have a lot of room.
I would recommend this to a friend



























