Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have expressed concerns about the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
I like it even though i have gripes over it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker barely makes ice. Its very spacious otherwise but navigating the apps arent that easy though very entertaining at the same time. The price is great for this size
I would recommend this to a friendBrand response from Samsung
Posted .We're glad you like some of the refrigerator's features, TimD. Let us help improve the ice maker's performance.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146808130) to help our team pull up your information when you message us.
Thank you.
-Angelica
Refrigerator.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. Didn’t have to wait a lot. I had no problem.
I would recommend this to a friendAppliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really looks nice and i just love the ice maker.
I would recommend this to a friendCool dad fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is it a fridge or a rocket ship that cools down your food? Whatever it is it's pretty darn rare like mister clean with hair. If you can't watch movies while you cook and eat then you probably have a dinosaur named Tom.
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker doesn't produce much ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is that big doesn't produce enough ice maybe one person fill up cup then have to wait hours to produce more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferC,
We understand the importance of a working appliance at home. We're here to help with your refrigerator.
Below is a link with steps to help identify why your ice maker is not producing enough ice. Please refer to the embedded words for more information.
The ice maker is making some ice, but not enough
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150648538) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Beyond expectations
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and customer service. It was worth every penny.
I would recommend this to a friendEdgerson Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family hub refrigerator is everything and more than I anticipated. The pics are clear, music has nice volume. The instaview is easy to see in the refrigerator.
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it. All the technology for the price you cant beat. The built in speaker has amazing quality which is an even bigger plus.
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love my refrigerator, it’s fits very well with my other appliances…Customer service was awesome!!!
I would recommend this to a friendSamsung family hub fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new technology on appliances becauyou your able to track and see everything that you may need to buy through out the week..
I would recommend this to a friendLove It Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator only wish Hub was in synch with Apple device instead of Samsung device
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator with screen, TV, Wi Fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a very good purchase, the sellers were very friendly and delivered the product!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your positive experience with your recent purchase.
Have a great day.
-John
My smart refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muy new smart refrigerator is amazing, i love that i have control of my shopping and the technology is great
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with purchase, and enjoy smart hub.
I would recommend this to a friend- Pros mentioned:Screen quality
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with this refrigerator!!! The price was great and it has PLENTY of room and the family hub is wonderful. We’re truly enjoying it. I can’t believe how good the speaker is in it. You can hear the music all the way through my 2200 sq ft home. We love how we can pull up recipes, check the weather & even answer the phone!!! It’s a complete computer with the refrigerator. LOVE IT !! Quick and easy install as well !!!
I would recommend this to a friend Norma
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very recommend is a nice refrigerator you can hear music while cleaning.
I would recommend this to a friendBest product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love to buy our electronics at Best Buy.
I would recommend this to a friendAwesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome refrigerator. Makes us happy with this purchase
I would recommend this to a friendLove it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator but I ended having to buy elsewear the one I received was broken
I would recommend this to a friend!!Just in time for the holidays!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is is an amazing fridge! I gave design 4Stars because there is no cheese drawer. Apps work as intended and it has a USB port. Do I have to mention it has a 21.5 inch screen :)
I would recommend this to a friend