Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and professional delivery I would buy from Best Buy again in the future.
I would recommend this to a friendBeware, Overheating
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working pretty good for the first year. I placed my hand in between both doors as i was going to bend down and open one of the bottom drawers and I felt a sting and noticed it was so hot it burnt me. I googled searched and read it is a common issue due to some coils in the back. Beware with little ones, and make sure to get warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Leaks like a river
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge leaks from the filter. It started small, but now can't use the filter or ice maker without flooding my kitchen. They say it's a part, and since it's past warranty I'd have to pay $300-$600 to get the new parts installed. The filter leaked carbon on the bottom of the fridge, and filled up the basin underneath the bins, which smelled pretty terribly. It's also not the prettiest fridge inside, and the outside gets smudged easily. Buy a different fridge.
No, I would not recommend this to a friendMr refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great I love the brand and the refrigerator it was a great buy!
I would recommend this to a friendGood fridge for the deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its a good fridge. The shevels are not adjustable and the ice/water are does not have a light. Those are my biggest issue
I would recommend this to a friendFridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Fridgerator works great keeps the food fresh and the ice cream cold as ice. Can even control it with your samsung cellphone app smart things...
I would recommend this to a friend- Cons mentioned:Ice maker performance
new fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good refrigerator, a little slow on making ice but all in all it's coming alone quite nicely.
I would recommend this to a friendBrand response from Samsung
Posted .Darryl, we understand the frustration of a slow ice maker. Let us help you.
Below is a link to help you diagnose why your ice maker is slow and not making enough ice. Please click on the embedded word and watch the video included.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Please see pages 26 to 28 under the "STEP 6 Connect the water dispenser line" section of the manual for more details on the water pressure.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146711113) to help our team pull up your information.
Have a great day.
^Camille
quiet and sleek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and the functionality of this fridge. Had a Kitchen aid before and the door shelves made no sense in height and depth. I can store my milk jugs on the door with no problem. I with the shelves were wider, but being a side by side this obviously cannot happen.
I would recommend this to a friendGood buy at Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and the icemaker with different type ice
I would recommend this to a friendBESWICK HOUSEHOLD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERY TEAM WAS EXCEPTIONAL. EXPLAIN THE WARANTY TO US. ICE BOX HOLDS MORE THEN I EXPECTED. CALLED BEFORE THEY DELIVERED AND WAS RIGHT ON TIME. AS OF NOW I WOULD RECOMMEND THIS REFRIGERATOR. LIKE THAT IT BEEPS WHEN YOU HAVE THE DOOR OPEN TO LONG.
I would recommend this to a friendGood quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to purchase a top of the line refrigerator at a good price. The service from the staff in office was the best I’ve experienced. Additionally, I felt comfortable letting the delivery guys in my home and installing and hooking it up. Very satisfied customer!!
I would recommend this to a friendGreat Refrigerator! There is a lot of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bad to say about this refrigerator. The ice maker works great. There is plenty of space in the freezer and refrigerator side. There is only 2 options I would add. A light where water dispenser is and make it smudge free. Otherwise is perfect for my needs.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator just the ice maker despenser is all over the place
No, I would not recommend this to a friendBrand response from Samsung
Posted .ManuelV, we understand how it feels if the ice maker is making too much ice. We are here to help.
Here is a link for simple steps to do if your ice maker is making too much. Please match the type of ice maker you have based on the image provided and follow the guide provided.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147226046) to help our team pull up your information.
Have a great day.
^Camille
Zero balance on gift card.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery there was a dent on the door. I was offered a $180.00 gift card or I could wait for a new refrigerator. The dent was minimal and I opted for the gift card. When I tried to use it there was a zero balance. I paid with my Best Buy credit card and with $70. From the rewards on my account. Not great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check your options regarding the gift card that was offered to you.
Have a great day.
-Ernest-
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator is really nice. I love how deep the shelves are and the amount of space on the doors. Another interesting feature is the ice and water machine does not shut off when you open the refrigerator door!! Highly recommend this refrigerator!!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Great refrigerator for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing about this refrigerator is the price. The ice maker takes a while to produce and not that many either. I can see why the unit has a door open alarm, and that's because the doors do not close readily .
I would recommend this to a friendBrand response from Samsung
Posted .Hi Elizanb! I can provide this link (https://bit.ly/2QQ0lGi) that has a guide to help you get the most ice production from the ice maker. ^Jecca
Jack T
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance expert delivery and customer service!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Okay ref ridge for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. No handles so lots of handprints. Not many drawers(2). The ice maker is slow and you can’t grab ice except thru the door. The delivery guys are awful!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! This link (https://bit.ly/2RMwtLF) can help you get the best ice production possible from this refrigerator. ^Jecca
Winner Winner This Will Store Your Dinner
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! We bought this for a garage fridge, much nicer than expected. Great build and quality for the price!
I would recommend this to a friendHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our refrigerator, my husband didn’t measure correctly haha so we had to readjust the circumference around the spot it went into but otherwise no complaint and love the taste of the water dispensed
I would recommend this to a friend