Customer Ratings & Reviews
- Model:
- RS27T5200SG
- |
- SKU:
- 6397574
Customer reviews
Rating 4.5 out of 5 stars with 4685 reviews
(4,685 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Samsung 27.4 cu. ft. refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure you door opening is big enough as this is every bit of 36" wide. The control panel extends out that I don't believe is included in the measurements. Overall, it's a nice side by side.
I would recommend this to a friendRated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this through Best Buy. The first one was damaged, the replced it no problem. The new was installed and from the very start,the freezer would fluctuate as much as 20 degrees. Set at Zero. One time you look,,it is 4 above,then you look hours later it is 18 below. Does this everyday all day. They sent out someone from Samsung and they ended up replacing all the electronics. The service technician finally said there was somthing wrong he could not fix. Called Samsung from here and they told him they were going to just replace it. They called me and told I would behearing from someone to set up a delivery time within 48 hours.A week later nothing. I called back and now told they are not replacing and basically they have done all thay are going to do. Going to try and get Geek Squad to get involved. Have always had good luck with them.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a working refrigerator is essential for storing your food, Jolo. Checking the settings is easy enough. Let me guide you.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502996) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 5 out of 5 stars
Refrigerator Gulfport
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service in installing the side by side refrigerator. Thanks to the two men who handled this difficult job.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Replacement for Samsung 27.4 Cu. Ft.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a replacement for the Black Stainless steel model we previously purchased. The Black did not go well with our decor so we opted for the exchange without any issues.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect for our needs we have a large family. One of the best features is the ice maker built into the door. Love it.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great Value & Brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the value in price. The brand isn’t too bad either as well. Overall a good deal for a new appliance in a new house.
I would recommend this to a friendRated 5 out of 5 stars
Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung refrigerator! It makes lots of ice! It was installed great! It dings when you leave it open! I bought my Samsung washer, dryer, stove, and Samsung refrigerator from Best Buy!
I would recommend this to a friendRated 5 out of 5 stars
Sony TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and helpful. Very happy with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Loving my fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy Geek Squad delivered and installed our Samsung refrigerator. They were punctual, professional, knowledgeable and courteous. An absolute pleasure. Loving the fridge. The filtered water is delicious.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about the fridge but the one thing I wish it had and didn’t notice wax there’s no lunch meat drawer
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
Very Good !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge is so good looking ! We love it and the interior is very spacious.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Rated 1 out of 5 stars
Very dissappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with this product only kept it for a week was not willing to work with the issues already presenting themselves. The ice maker kept freezing big lump of ice, the icemaker froze over could not remove from door to dump had to pour hot water in to release was a hot mess. Did not like the sensitivity of the water dispenser seem like it would leak water if you passed by it. Tried the lock mechanism still spilled water when not in use...in the end just exchanged for a different model fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We appreciate you leaving a review of your experience with this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Rated 5 out of 5 stars
Nice Big Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old LG refrigerator stopped working. Decided to get this Samsung refrigerator. So far almost 2 weeks in and no problems. Lots of shelve space. The shelves are very deep.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Our first dies after 1 1/2 years but samsung stood beside thier product and refunded the money. Liked the first one so much that we bought another just like it.
I would recommend this to a friendRated 5 out of 5 stars
New purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, barely purchased my first home and got this fridge to match the appliances that came with the house.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Things are chilling in here.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been pleased so far. Has a few bells and whistles not sure will ever use, but is nice refrigerator. Reaching to side of door to open versus grabbing handle has been biggest habit to break.
I would recommend this to a friendRated 3 out of 5 stars
New school "quality" I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does most of what its supposed to do. Sometimes it wont allow me to select "water" on the dispenser for hours though. Its random. Waterline not frozen.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lisa, I see that you have some concerns with your Samsung Refrigerator control panel not responding and know that can be alarming. I want to provide you with some helpful information to ensure the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
We are here if you need any additional help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143834968. We welcome you to our Samsung family. ^Brad
- Pros mentioned:Overall performance, Space
Rated 5 out of 5 stars
Nice looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and holds a lot. Looks great. Very happy with purchase.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Good size and use of space.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, having ice maker in the freezer section will hopefully avoid the problems that the french door refrigerators have. Wish it had an extra smaller drawer though in the frig section
I would recommend this to a friend- Cons mentioned:Ice maker performance
Rated 3 out of 5 stars
Slow droppinf the ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself it good except for the icemaker. It takes too long for the cubes to come out. The crushed ice take less time but stll too long too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Icedrop, I see that you have concerns with your Ice Maker in your Samsung Refrigerator taking a longer time than expected to dispense Iceland know that can be irritating. Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
How far back in the bucket the ice is.
The amount of ice in the ice bucket.
Whether cubed or crushed ice is selected.
Crushed ice may take slightly longer to dispense due to the time it takes for the gears in the ice bucket to crush the cubed ice.
For additional maintenance, see link below:
https://www.youtube.com/watch?v=EsbHtpc1ak4
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad























