Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, the ice dispenser stopped working. I wish I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joanne, we are sorry to hear that you are having this concern with your refrigerator. We would like to look into this further with you. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144092043) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Capacity
Frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Convenient and lots of space. Very happy so far!
I would recommend this to a friend No issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this fridge. Came dented but was replaced quickly with no hassle. Runs quiet and has a lot of space!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge but the ice maker is no good. I had to buy a separate ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fridge, I see you are experiencing some problems with your Samsung Refrigerator ice maker not working properly and know that is upsetting. I want to provide you with some helpful information that will provide you the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you need any additional assistance, we are here for you via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143631537. We thank you for being a part of our Samsung family. ^Brad
Refrigerator purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came as promised. The crew that installed it were very professional and made sure I understood the features.
I would recommend this to a friendRefrigerator Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. Very Pleased. Prompt, personable and professional from purchase to delivery.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps everything fresh and the water is ice cold. The only thing is the crushed ice isn't as crushed as I'd like it to be
I would recommend this to a friendOrganized?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easier to work with! Really like the freezer:) can see everything so much better.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a great quality refrigerator for the price.
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems okay and the usual, but like anything the issue is durability. In the past, we've always had to have the fridge serviced.
No, I would not recommend this to a friendGreat Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought during a sale, received good price for a quality refrigerator
I would recommend this to a friendDelivery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Timely delivery. They delivered personal did not have the correct hose to fit properly so he could not hook our water up
I would recommend this to a friend- Cons mentioned:Ice maker performance
Tiny icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker sucks. It's tiny and very slow. The rest is pretty good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker does not meet your expectation. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611614
Thank you for choosing Samsung. Have a great day.
-Trisha-
Lots of space for the low price,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing bad I can say about the refrigerator. Since my purchase I have been so satisfied with the quality and look of it.
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My choice for trying a side-by-side refrigerator for 1st time
I would recommend this to a friendAwesome design looks very cute!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator budget friendly energy efficient
I would recommend this to a friendMy fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product and the features like the door is open and it chimes. This is awsome.
I would recommend this to a friendlook great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking refrigerator. clean lines -- no door handles. in terms of reliability, haven't experienced any negative issues so far.
I would recommend this to a friendwants
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would be nice if the water/ice dispenser was lighted
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Side open freezer is so much better in find food, unlike the bottom drawer, can’t find on the bottom.
I would recommend this to a friend