Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Replaced old Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced another Samsung refrigerator we owned for over 17 years. We love the Samsung brand.
I would recommend this to a friendGreat quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality product. I purchased this fridge a little while ago and have no issues or concerns.
I would recommend this to a friendSamsung = Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with this fridge. This is just what we were looking for. Samsung = Quality
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great having a refrigerator that will crush ice and give water again. Replacement for an old refrigerator. This one is great.
I would recommend this to a friendSimple but works best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my samsung ref. Simple but reliable and recommends it!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Terrible Refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Words cannot express how much I hate this refrigerator. If I could return it I would do it in a heartbeat. The ice maker is slow and works erratically. Some days it will have plenty of ice and some days you have to constantly ration it. The other major issue I have is that the temperature of the refrigerator is always too cold. I turn it up as high as it will go and my vegetables always freeze. I have to throw away produce constantly. So much money literally thrown away. Do not buy this refrigerator!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hattie,
Thank you for sharing your experience with us about your Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the ice maker and the Refrigerator's temperature. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144752954
Thank you for choosing Samsung. Have a great day.
^^Ross
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for small family. Water/ice dispenser is a god send. Like the ice container in the freezer. Easy to use.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice dispenser is very disappointing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser is great, but the ice dispenser not so much. Ice production is slow and often jams. You would figure by now refrigerator producers would have mastered such simple functions by now before moving on with other improvements in technologies.
No, I would not recommend this to a friend Fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and customer service. We hated our fridge with the drawer and much prefer the side by side doors.
I would recommend this to a friendGreat Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a decent Fridge at good price and this had the features we needed
I would recommend this to a friendGood Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy- easy to use as well. Set up went well but I’d suggest taking off all outside wrapping for fridge before using.
I would recommend this to a friendReview of refrigerator.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with my refrigerator. Delivered on time and hooked up with know issues. Thanks.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice for small family easy to install and good service.
I would recommend this to a friendCostomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and excelent service and good service
I would recommend this to a friendJB Hazel Crest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy so far . Not enough time to totally evaluate
I would recommend this to a friendRock
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was the perfect purchase for my family the freezer will hold so much, overall I am very happy
I would recommend this to a friend- Cons mentioned:Ice maker performance
Go with another company.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item came damaged. The water dispenser has not worked since the day I got it. The delivery company who I paid to install it said they aren’t sure why and to call the customer service number and they left without it working. I called customer service to open a claim and nobody ever got back to me despite numerous follow ups. I paid more for the model with the water dispenser and it has not worked one single time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. Great price with the greatest quality !
I would recommend this to a friendexcellent buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with this product. it’s very reliable
I would recommend this to a friendM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a really nice product. The ice maker is to die for.
I would recommend this to a friend