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Customer Ratings & Reviews

$1,299.99
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The comparable value is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4682 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 4,682 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Black refridger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and fits like a glove for what we need in our kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Love our new Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is absolutely gorgeous and much more spacious from the one old one we had. Our fruits and veggies and milk and no loner going bad due to our new fridge that leaves everything nice and cold.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Sleek Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great. It's got a lot of space and is basically quiet for the most part. It does make some noises where it sounds like water is dispensing but I think it's the ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Keeps things cold :)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a week, but its been great. The finish is better than expected, and temp is perfect. A lot of room inside too. Delivery and install went as good as can . Only 2 small negatives. You can't adjust shelves. And no dril tray for the ice/water dispenser. Otherwise its great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the replacement product and it works fabulous. The first suffered from delivery or shipping damage and was leaking water in the freezer drawer and dripping constantly from the water dispenser. Also be mindful that this unit does not have cold cut/cheese drawers. I purchased some from bb&b.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    Side by side deluxe

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This side by side refrigerator and freezer is the best I’ve ever owned. Keeps everything cold and it’s very spacious. Easy to clean and love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Don’t hesitate!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator, looks great, quiet and very spacious!! I was worried about shelving height to fit milk, etc. but everything fits great!! I love the side by side, I will never have a drawer freezer again (you can’t see everything)!! PS my kitchen magnets work on this fridge!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Gotta have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I love the space the look it’s great. It lets u know when the door stays open.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Looks Great and Working Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus is a large and easy to use side by side. It has enough space, the water and ice feature is very handy, and it is quiet. I’d highly recommend it and the Best Buy installation team.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Good just the little stuff why I give it 4 stars

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working good doing it’s job! Just the little things are what are a bit disappointing like whenever you get an ice jam since the freezer is mounted onto the door you can’t really get to the ice ball. The ice container door was stuck since the ice was in the way to pull it out. I got it working again though using a hair dryer and the Ice container door was finally able to come out. So I’m still debating if the ice marker on the door is worth it or if next time I will just get the ice marker on the far inside of the freezer, maybe easier to get it unjam. Anyways it’s freezing good just a heads up though if your lights go out remember to reset your temperature back to your preferred settings. I did not know it would reset after the power going out and my settings turned off my milk was frozen solid! But that’s not important my filter got frozen as well and now it turned on the filter label on the frigid. So I still need to get a new filter. But the normal functions of the fridge great everything is working good! Yeah sure I recommend just know one day you’ll have an ice jam that requires a hair dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Beautiful and spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator! The black stainless is beautiful and stays pretty mess free. There is so much room inside and I love how the freezer is top to bottom; also very spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    my new refirgerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had my old refrigerator for 15 yrs it was here when i move in house it was old and rusted out so i went online to find a new one looked and looked then i finally found a good deal on Bestbuy so i order it it came nice new lots of room ice and water so i got a 3yr warranty it sill looks good and iam still loving it thank u Best buy victor

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Plenty of space!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this thing takes up a good amount of space and you really need.to make sure you measure all doorways and everything correctly. Had to take 3 doors off to get her to her new home. But she comes packed and wrapped to prevent scratches, the water line was a simple hookup and following the directions included we had her up and running in no time. Digital controls for freezer and fridge Temps is awesome. It cools the filtered water so you need less ice when drinking it. And about the ice, we thought the amount it can store may be an issue bit once the ice maker is up and working 100% we haven't had any low ice issues at all. And this thing has so much room! The second fridge we keep in garage to hold frozen foods is basically not even needed anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 3 out of 5 stars

    Large interior, nice water dispenser, with caveats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice interior size. Cools fine. Love the side by side design - this is a great option for those of us who despise bottom drawer fridges. The freezer isn't quite frost-free. The water dispenser is well designed with three simple buttons and enough vertical space to get a 64-oz diner cup under it. Major caveat : this unit inexplicably ships with a large sticker (maybe 6" x 8") attached below the water dispenser that describes how to attach the doors. The installers didn't remove it. It took me a trip to Home Depot and more than an hour of scraping with a plastic spoon to get it off. Under no circumstances should I have to do that with a brand new, not cheap appliance, terrified I'll scratch it beyond recognition the whole time. Attached is a photo of the sticker mid-removal. This might not be a deal breaker for you but for me it severely undercut my satisfaction with my purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on joining the Samsung Family. I am glad that you're pleased with your product and its awesome Features. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Needs more shelves and/or drawer in fridge sofe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps things very cold. Fast ice cube maker. Frozen pizza box easily fits flatly. Shelves not adjustable in refrigerator side and many things need to be stacked. No drainage tray for water dispenser. Front is more of a dark gray rather than black and does show fingerprints. Today we had a screw dispensed in an ice cube...after 3 weeks of ownership.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good quality and modern design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is incredible and the perceived quality is good. It feels durable and well-built. The surface gets dirty easily, but it's also easy to clean. The interior is simple and makes organizing food very easy. It doesn't have handles, which is great and gives it a sophisticated look.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Good Look & Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice & good look. This is my 2nd Samsung refrig. 1st I had 4dr flex zone 29cuft good feature but issue with ice maker but Samsung replaced everything for me (PCB, Ice maker & Bin) for free This model have minor ice cube drop out, if I didnt use it for 2-3 days ice maker will drop crush ice first then afterward many ice cube came out, need to paid tension to use it, reason ice get stick together inside the bottom bin, However I like it, look very nice. I will have 4 Dr flex zone soon if Samsung has design with ice/water on the door (much convenience) It get 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    We love our new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this fridge!! I wasn’t sure about getting a side by side coming from a whirlpool French door fridge we were afraid of not having enough space for the amount of food we usually have in the fridge.It has plenty of space in the fridge and freezer. It’s nice to not have to stuff all of my frozen food in a small drawer and being able to organize the freezer is a bonus!!!. The lighting is amazing and the crushed ice is a huge plus!!! Overall we are soo happy with our purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Shelf adjustment

    Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator/freezer, good amount of space inside Shelves are not adjustable to different heights.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this refrigerator, it holds much more stuff than my old one, plus I love that it has door shelves that hold one gallon milk jugs. The ice maker in the door frees up more room to put items in the freezer. There are 4 people in my house and we have yet to run out of ice, so some on here complained about running out, they must be ice freaks or something lol. I also like that it has hidden door handles, looks great! The temp control on it also pretty cool. All in all I love this fridge, it's actually the first new fridge I have ever bought.

    I would recommend this to a friend