Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
It’s okay!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best fridge. Has plenty of room but has no middle drawer/compartment for your cold cuts, wieners & cheese. And the ice maker is super slow!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Momma83! Thank you for letting us know about your experience with this refrigerator. ^Jecca
Delivery snafu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a tough ime with this delivery. First the delivery folks had the wrong number, so I was left to wait all day.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Frig is good - Delivery ??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frig was supposed to be delivered into house. I wanted it in the basement - a walk in on the same level as garage. Delivery folks said it wouldn't fit through door - the didn't even try to remove Frig doors & move it in sideways. It's in garage.
No, I would not recommend this to a friendIt’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The door shelves are deep and spaced well for large containers. Cons: The water dispenser is made for large mouthed glasses. You have to use your hand to press the dispenser for ice and water
I would recommend this to a friendBrand response from Samsung
Posted .Hi CysGrandma,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144841361.
^Rainly
BAD FRIDGE. EVEN WORSE SERVICE.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below average fridge and features. The material is NOT stainless or fingerprint proof. The worst part has been dealing with best buy service. First, they try and drop off a broken and damaged fridge, then make a huge issue about it even though the delivery drivers clearly see the fridge doors are damaged. Millions of calls to schedule the "exchange" for their mistake, weeks later fridge is delivered, we paid for installation which they had no ability to do correctly. They damaged our main door and floors upon second delivery and left trash everywhere. They LIED and said we would be reimbursed for all the food we had to throw away due to their mistakes, BUT NOPE - NEVER happened. Beware. Do not buy from best buy unless you are prepared to deal with their constant incompetence, dishonesty, and massive waste of your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We always strive on meeting your needs.
This fridge model is stainless steel and designed to be fingerprint-resistant to reduce smudges and minimize cleaning.
This is not the experience we want you to have with the installation. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
not so user friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no door handles look good but not useful. hard to open. shelving is very poor, no cold cut drawer; ice maker is very poor, dispenses poorly as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, legalroy! Samsung is always looking for ways to improve the overall customer experience. Thank you for sharing. ^Jecca
False Promotions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying from Best Buy again bought a fridge that included a $100 digital gift card that was supposed to be emailed to me and had to call their customer service but no one there was able to tell me why I could not receive the digital gift card and was told they were going to get the issue escalated but have not heard back from anyone, or received my giftcard. Never buying from Best Buy again their promotions are lies. Only reason I bought my fridge from them was because of the $100 gift card that I was promised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you with the $100 gift card, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Lemon fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water/Ice dispenseris poorly designed. Water spills ALL over when getting water. Thia happens to adults, my children are forbidden to get water/ice because I'd the mess they made. I wish I could return this bad purchase i made, not knowing this was a "lemon fridge" :'( Also no cold food drawer. That's a NO, NO, NO.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave J,
We appreciate customers who take the time to provide us with feedback. We're here to help with your Samsung Refrigerator.
If water spills all over, make sure to check the water pressure.
If your water pressure is too high or too low, the water valve may not close correctly, triggering a leak. Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
If, instead, you suspect your water pressure is too high, contact a plumber for assistance in reducing the water pressure. It should be between 30 and 130 psi.
And if you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150885460) when you message us so our team can retrieve your information.
Thank you.
-Leo
- Pros mentioned:Capacity
Good Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to say that Samsung makes good products. It is a simple yet spacious fridge. I got it because it was on sale.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size of the shelves is excellent, Ice machine does not make enough ice if you have more than one person in the house.
I would recommend this to a friend - Pros mentioned:Overall performance
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far! It looks good in my kitchen, not too big or too small. I like the digital feature on the inside.
I would recommend this to a friend - Pros mentioned:Overall performance
Great deal for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator for the price. It is beautiful! The ice maker seems to be slow and does not hold much ice.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Beware Before Buying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator to replace one that the part was back ordered. When I say I hate this refrigerator, I hate it. I’ve had 2. They both are doing the same thing. It freezes lettuce and bottled water. The freezer freezes ice cream rock solid. The tech adjusted the temperature and it still does the same thing. The ice maker is a joke. A tray of ice over night. I’ve spoken with Samsung and Best Buy was supposed to contact me again. It’s begin weeks and nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Audra, I understand you have some concerns with items freezing in our Samsung Refrigerator and know that can be alarming. I want to provide you with some helpful information to ensure you get the most from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you are needing further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667435. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Capacity
Side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, it’s easy to clean , everything fits nicely & I can see everything in my freezer
I would recommend this to a friend - Cons mentioned:Ice maker performance
Great fridge for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge and all the extra space. The only downside is the water dispenser is slow. The ice dispenser is also wonky because it gets jammed frequently.
I would recommend this to a friend samsung 27.4 cu. ft. side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its nice but i dont like the doors because if you put a hand on both handles you can smash your hand by opening one
I would recommend this to a friendI'm just TOO MAD @ CUSTOMER SERVICE *** To Comment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apon delivery, I questioned leveling the Refrig. I was told that it selfs level?????
No, I would not recommend this to a friendBrand response from Samsung
Posted .TerryD, we understand the frustration you are currently experiencing due to the refrigerator not being leveled. Let's get this taken care of.
Here is a guide for tips and tricks on leveling your fridge. Please watch the video included
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
For feedback on your delivery experience, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146793513) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:CapacityCons mentioned:Ice maker performance
Nice but not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of room, but the ice maker doesn’t work well dumps. 2 trays a day not the four pound a day that it states
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Refrigerator. I have some helpful information that I would like to provide to ensure that you are getting the best performance from you machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions well and looks great. I just wish there was an additional drawer in the refrigerator.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Don't buy this fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge and about 1 year and 3 months later stop working. Doesn't make ice and water started coming out from the bottom of the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MagdaR,
We can feel your disappointment with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is not working. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148116531), and it will help our team pull up your information.
^Rodel