Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Not Cooling Well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cooling enough on the refrigerator side and not really making things in the freezer side frozen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Having a working refrigerator is essential for storing your food. Checking the settings is easy enough. Let me guide you.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.
Samsung refrigerator shows OF OF, O FF, or scrolling bars
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. Please check this link for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
There are several reasons why your refrigerator Samsung is not cooling. Some problems you can fix yourself, while others may require a technician to diagnose and repair. Please check this link for details.
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145559602) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Capacity
Pleased with the Samsung 27.4 Cu Ft Side by Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator with lots of space. Ice maker makes ice quickly.
I would recommend this to a friend Completing a review for the points
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have no idea. Bought this for a tenant.Have no idea. Bought this for a tenant.Have no idea. Bought this for a tenant.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lori.
Thank you for your review. We appreciate your purchase and taking the time to leave us a review with our Samsung Refrigerator. You made an excellent choice, and we are pleased to hear from you.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882285) when you message us to help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker performance
Samsung refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator 3 weeks old and having trouble with water dispenser. Had to call service already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dissatisfied,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having trouble with the water dispenser. We will surely notate this matter to improve our product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Water dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144262023
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Size
Great Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and the fridge space was perfect. It has a great ice maker.
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice replacement and thanks to all that help on our purchase
I would recommend this to a friend - Pros mentioned:Overall performance
Modern Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great reasonable cost refrigerator that keeps my perishables cool.
I would recommend this to a friend - Pros mentioned:Overall performance
Nice nice nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It works great the water the ice it is very very nice
I would recommend this to a friend - Pros mentioned:Overall performance
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. Good value. Like the black stainless steel look.
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good fridge and would highly recommend. Excellent service.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Samsung Fridge Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big time buyer's remorse. This freezer has the worst icemaker I've ever seen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you informing us of your feedback about the ice maker of this Samsung refrigerator. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try if your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
For reference, I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144800464
Thank you, and stay safe!
-Angelica
Freezer door doesn't seal well.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This equipment has problems in the refrigerator door gasket area. The door does not seal well and causes condensation on the top inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Luigi2379! We want you to have the best experience possible with this refrigerator. I am providing this link (https://bit.ly/3u9w0FE) that has information on what steps to take if the door is not closing properly. ^Jecca
- Pros mentioned:Overall performance
good deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. wish it had a light by the water & ice despenser.
I would recommend this to a friend - Pros mentioned:Capacity
excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, plenty of room, ice machine is tremendous
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it, even the shape of the ice cubes! Have had zero issues!
I would recommend this to a friend - Pros mentioned:Space
Just purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far for the price point space and looks it gets 5 stars
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works great was a scratch and dent but works great
I would recommend this to a friend Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is pretty small. Was used to a french door fridge & this one seems tiny compared.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that the fridge's size didn't fit your needs. We appreciate all concerns that help us understand how to make our products more convenient for our customers.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144868034 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Eh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, but stopped working after 3 years. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TaylorN,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146465371) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker performance
Would not Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker started malfunctioning and wasn’t making ice. It started making a terrible noise. I did not have it 45 days before issues started happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a quiet refrigerator with a correctly operating ice maker can be exciting, Mgreen. We'll gladly help!
There are a few simple and easy ways to solve why your ice maker may not produce ice. Checking the water filter and pressure and testing the ice maker can get you back to making ice and having colder drinks in no time. Check the links below for more information.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
You'll only need to do a little to reset your ice maker. The only time you should reset your ice maker is when you're not getting any ice, and even then, it's the last resort after other troubleshooting steps that are more likely to resolve your issue. But if you want to check if your ice maker is working, it has a test button to check its function.
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator must be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also check page 47 of the user manual for other solutions when the ice maker does not make ice and pages 49-50 for more information about your refrigerator's usual sounds.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Lastly, to keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145705118) to help our team pull up your information when you message us.
Thank you!
-Angelica