Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Ice unit Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My in laws and me got the same fridge and have the same issues. The ice unit has issues. One there’s no light in it. Then, it doesn’t hold/make much ice, my family of 4 are fighting over ice. Lastly, it will eventually give you crushed ice all the time, no matter your selection. So if these are deal breakers, don’t do it. Otherwise the thing is great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brooke,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652488
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice but it was sad it came damaged and now have to wait for a new one
I would recommend this to a friend- Pros mentioned:Size
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve already had one repair in under 2 years, dents easily, definitely not fingerprint resistant. It’s very roomy. There’s nothing special about it for the cost especially how problematic getting it repaired was. The repair was covered under an extended warranty I purchased extra not from a Samsung. Paying for brand not quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review of one of our Samsung refrigerators, Kimmo44.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Overall performance
I Would Buy it Again. No regets and very happy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Paying for the extra service of installing and removing was well worth it.
I would recommend this to a friend - Pros mentioned:Capacity
smc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator as it is very help for my parent as the are wheelchair bode
I would recommend this to a friend - Pros mentioned:Design
Upgrade Applicance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious and a great value. Worth the cost. My kids love the no show door handles
I would recommend this to a friend - Pros mentioned:Overall performance
Just like new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as open box. Everything worked like new. Couple of small dings, but isn't that why they make refrigerator magnets?
I would recommend this to a friend ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, wasn't installed properly due to not long enough water line. had to read manual for temperature change
I would recommend this to a friend- Pros mentioned:Design
Great deal!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it. It has a lot of space for storage. Excellent price.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Frig.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Works perfect. I recommend others tonpurchase
I would recommend this to a friend - Pros mentioned:Capacity
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator! There's enough shelves to store food and it keeps the food a little longer.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Faulty refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After four days of owning this refrigerator water started leaking from the water filter box. The repair tech said this is a known issue with this model along with the ice maker having issues too. I’ve since sent this unit back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisH,
We acknowledge the time you took to share your review of your Samsung refrigerator and the details you provided.
The guide below walks through simple steps that can improve overall water flow and prevent future occurrences:
You can explore the full guide here:
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10003766/
The following guide provides easy checks and helpful tips that can enhance ice production:
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Please keep this reference number for your records: 1152260098. Feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
We appreciate hearing from you and truly value your business.
Christian
Samsung Care
- Pros mentioned:Capacity
New frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I wanted in a refrigerator . Hopefully will be the lasts I will have to buy
I would recommend this to a friend - Pros mentioned:Design
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with my new Samsung Highly recommend the black silver is amazing
I would recommend this to a friend - Pros mentioned:Overall performance
Nice value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Performing well for our needs. Bin are small though.
I would recommend this to a friend - Cons mentioned:Ice maker performance
would not recommend. Ice machine is terrable!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine in the door, makes me regret buying this refrigerator. doesn't hold much ice & it freezes in the dispenser . when you remove the ice bucket to unjam, ice goes everywhere. To expensive to have this problem!! I never had any issues with any other ice machines.Would not
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MelbajF,
Thank you for taking the time to share your overall experience with the product. We would like to share a troubleshooting guide for the ice maker of your Samsung refrigerator.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145020085) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it, everything i expected and more. fits in my kitchen perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
REFRIGERATOR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY NICE REFRIGERAATOR, GOOD BUY, DELIVERY VERY GOOD AND ON TIME.
I would recommend this to a friend Samsung side-by-side refrigerator stainless steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator, although it don’t have a drip tray for the ice and water dispenser
I would recommend this to a friendSamsung 27.4 cu ft Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially worried about having a side by side fridge, as the crisper is at the very bottom. However, it is a lot easier than I expected to get what I need out when I need it. The shelves hold a lot and the depth is just right, so I don't push items to the back and forget about them
I would recommend this to a friend