Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung Refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bit problems with Samsung producys. Weather it is the fridge, dishwasher, stove or microwave, all products have disappointed. Hsd no choice, as that was installed in my flipped hoise. Had to finally replace my fordge afyer years of problems. Stay away from any samsung appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
DONT USE BEST BUY TO BUY APPLIANCES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A FRIDGE FROM BEST BUY!!! I have trauma from the experience - it took 3 months, 6 failed deliveries, hours spent on hold, and an employee named Jennifer that was the epitome of this crime scene of an order. This was the worst experience I have ever had with a company and I will never be shopping here again.
No, I would not recommend this to a friendBad store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad store i will not order any more applances i recieved my package with wrong microwave and not working referegator and the guys i the store very rude they said they cant replace it i have to take a nother brand do not buy from them any more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dont buy from beat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy canceled the delivery at last minute without ever notifying me. Lost a vacation day for no reason. Contacted best buy was told a manager would call me. Never got a call back. Dont buy from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsun refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking refrigerator and spacious but mine worked for a few days and stoped working after . Samsum came to the house couldn’t repair. A nightmare returning this thing . All the food got ruined .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RRRR,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working or cooling. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527801
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a mess up on delivery, it does not work! All my food spoiled and Best Buy offered me a 50$ gift card for hundreds of dollars of food! Terrible customer service also!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes awful appliances. I have had problems with the refrigerator and dishwasher within the first three years of buying. They are not durable. The appliances easily scratch and dent.
No, I would not recommend this to a friend