Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good capacity, stain resistant, nice organized. Recommend to by.
I would recommend this to a friend - Pros mentioned:Space
Great purchas3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, a lot of room for everything I need. Love it
I would recommend this to a friend - Pros mentioned:Capacity
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new refrigerator it’s perfect! Its alot bigger than i realized in the store but its awesome to have that much room!
I would recommend this to a friend Ice Cream is frozen solid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value, keeps everything ice cold, freezer keeps ice cream solid.
I would recommend this to a friend- Pros mentioned:Space
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of spaces and good quality. I will recommend to my friends and family to purchases this refrigerator.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product looks nice in black performance is also ok the water filter quality not so good
I would recommend this to a friend - Pros mentioned:Overall performance, Size
The refrigerator does what it us suppose to do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, no issues at this time. Nice size. Surface when wiped down dies not cause any streaks
I would recommend this to a friendBrand response from Samsung
Posted .We greatly appreciate your feedback! ^Ty
- Cons mentioned:Ice maker performance
Design flaws
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the frig is good. It looks nice and is solid. That's sort of what you would expect from a frig, but it's downhill from there. It takes forever to make ice. I was buying bags of ice, but ended up buying ice trays to refill the icemaker. Seriously? It seems to make half the ice of my last frig, which was just a run of the mill frigidaire. The water dispenser on the front - you either have to use your hand to push the back to make it dispense while holding the glass under the dispenser, or have a huge glass. For normal size drinking glasses, if you use the glass to push against the back panel like everyone would expect to do to start the water flow, the water completely misses the front of the glass and spills on the floor. None of the shelves are adjustable. Not for the door shelves, nor the main shelves. You're stuck with whatever height they are and if that doesn't work for you, too bad I guess. It's also really deep. That's not the fault of the frig - the specs were clear when I bought it. I wanted the extra space, but since it's more of a pain to reach to the back, that extra space is not as usable as I had envisioned. It sticks out in the kitchen more and if I had to do it over again, I wouldn't have gone with this deep of a frig. Again, not Samsung's fault but something to consider if you feel like you want a larger frig.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there mjl20, I see you are not completely satisfied with the performance of your Samsung Refrigerator. I know how frustrating it can be when an appliance is not performing at it's best. I would like to offer some resources to help ensure you are getting the best out of your unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have any other concerns, do not hesitate to reach out again via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749755. We are so glad you chose to be a part of our family and we thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
New fridg
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works Great. Bought for a rehab project. Love the hidden handles
I would recommend this to a friend - Cons mentioned:Ice maker performance
Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator don’t make enough ice for my household of 5 ..also the front steel has rust marks .. I wish you could use the refrigerator for a year and then buy . This refrigerator I would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel dealing with an ice maker not producing enough ice, BatishaA. We're here to help.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance with the rust marks, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147470376) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Fridge has been great, works amazing and just the right shelving and space on both sides.
I would recommend this to a friend - Pros mentioned:Design
Love the sleek look!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was perfect! It was one of the only fridges that was side by side, water spout on the outside, and the sleek look.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this fridge ive had it for about 3 years now and im still in love
I would recommend this to a friend - Pros mentioned:Overall performance
Nice, good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this refrigerator almost 2years without any issue.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge with great storage. The ice maker dispenses very slowly which is the only reason I gave it 4 stars.
I would recommend this to a friend - Pros mentioned:Capacity
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this refrigerator and the price was excellent. Also, there was 1 available, and had it within 3 days of mine going out.
I would recommend this to a friend Good purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is a little loud at times but otherwise it runs pretty quiet. Easy to set up. I would buy it again.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Price & Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great quality. Beautiful in the black stainless. The no handles is a surprisingly awesome feature. Would totally recommend!
I would recommend this to a friend - Pros mentioned:Overall performance
New fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator, the ice maker is a little loud and there was a shelf missing in the freezer..but it's beautiful and easy to keep clean.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Looks great! Works great! The freezer is a great size!
I would recommend this to a friend