Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was delivered as promised and was uneventful. Everything is working fine and I have no complaints.
I would recommend this to a friend - Cons mentioned:Ice maker performance
This fridge blows more then your lonely fat niece
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 4-5 months to get this fridge, I tried to persuade Samsung otherwise, but lost those months in warranty, according to them it started at purchase date only, not delivery date. Also, this thing makes one 8 cube tray of ice ever 12 hours. I speak with an in-store associate, and he's like, yeah that's common with Samsungs and attempts to try and sell me a countertop ice-maker. If you knew this was a common problem why did you not mention it before selling it to me? So I file for a tech to come look at it, 1st guy replaces the ice-maker and motherboard and leaves, 2 mins after he left the fridge starts making a loud banging noise every 10-15 mins. So schedule another tech, I don't remember what he replaces but it seems to work. Ice-maker works decent for a week or two, then back to 2 trays per day. Tech must have dented the stainless because I know I didn't and don't have kids, have to stare at dings in the stainless around the ice-maker every time I go to the fridge. Other then that I cant think of any cons, or pros...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kronos.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator not making enough ice. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Although the ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
You can also get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day, for the dent that the tech possibly dented your fridge.
Here are some links for more details to help you maximize the appliance's potential.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624945
Have a great day.
^Charles
- Pros mentioned:Size
Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size. It was a good price. I love this fridge so chic
I would recommend this to a friend - Pros mentioned:Overall performance
Great fridge!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge! It works has all the luxury of the samsung brand and I have had it for all most 6 months with no issues!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Desiodus! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
- Pros mentioned:Design
Thumbs up for no handles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Black Stainless Steel and no handle design.
I would recommend this to a friend - Pros mentioned:Overall performance
Love my Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with Duran W was awesome! He took his time to explain everything to me and help me make a great choice.
I would recommend this to a friend - Pros mentioned:Overall performance
Enjoy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems looks great no finger prints good price
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator has worked perfect since we put in
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless steel black makes your home look modern and has a beautiful look to it
I would recommend this to a friend - Pros mentioned:Design
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is great, look is Amazing, extremely functional and fits everything
I would recommend this to a friend - Pros mentioned:Overall performance
Excelente
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ……..,,,…,,,,,…………………………………………………………………..
I would recommend this to a friend Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and will tell others about this, lighting is terrific
I would recommend this to a friend- Pros mentioned:Overall performance
Very good item, works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great. Not changed the water filter yet, seems straight forward unlike the bottom fitted old models.
I would recommend this to a friend - Pros mentioned:Overall performance
contractor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge. Purchased it a while ago and still no issues with it
I would recommend this to a friend - Pros mentioned:Design
Black Stainless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this refrigerator!!! It is sleek look and very stylish
I would recommend this to a friend - Pros mentioned:Space
The refrigerator is amazing, ample storage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This side by side has amazing amount of storage, great efficiency running. It looks amazing and is now the look of all appliances we will get.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been good so far for over a year now. Can never go wrong with samsung
I would recommend this to a friend - Pros mentioned:Design
Beautiful fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful black stainless steel fridge! It has much more fridge and freezer room than I anticipated. We are super happy with our purchase!
I would recommend this to a friend - Pros mentioned:Space
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep drawers and spacious shelves. I would recommend this product
I would recommend this to a friend - Pros mentioned:Capacity
Amo Samsung refrigerador
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amo mi nuevo refrigerador y súper amplio y fácil de limpiar!!
I would recommend this to a friend