Customer Ratings & Reviews
- Model:
- RS27T5200SR
- |
- SKU:
- 6397576
Customer reviews
Rating 4.5 out of 5 stars with 4688 reviews
(4,688 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the product's overall performance, large capacity, and appealing design, noting its ample interior space and suitable size. They also appreciate its quiet operation, precise temperature control, and sleek color. However, some users have noted concerns regarding the ice maker's small size, the absence of a dispenser light, and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used not open box. Disappointed. Best buy is better than what
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Ice maker performance
Rated 5 out of 5 stars
Great fridge and price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few months in and this fridge has performed excellent. I wish it had a light on the water dispenser. I added my own. Very quiet, makes great ice cubes and has been holding a cold temp (verified)
I would recommend this to a friend - Pros mentioned:Design, Overall performance, SizeCons mentioned:Ice maker performance
Rated 5 out of 5 stars
Spacious!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is so much room in this fridge and freezer! I am enjoying all this space that can accommodate my food and drink. I love the clean look with no handles on the front. It's very slick. The ice maker can be messy when dispensing out ice but the water and ice taste good thanks to the filter. The lighting inside is good not too dim if you have your top shelves full. The temperature in both the fridge and freezer are good. I freezes and cools super well.
I would recommend this to a friend Rated 1 out of 5 stars
disappointed with the delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was scratched all over the delivery. They are very happy with you but the disappointment was very great.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuyClient,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback for the delivery.
Reference Number: 1144731191
Have a great day.
^Charles
Rated 1 out of 5 stars
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is broken all damages please change for refrigerator replace
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this concern, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Overall performanceCons mentioned:Shelf adjustment
Rated 5 out of 5 stars
We love our Samsung!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this refrigerator freezer for around two months it works great. We really like it. Small icemaker works fine, non-adjustable shelves, but they are spaced very nicely. We didn’t really need to adjust them. We got the stainless steel model looks great, of course it’s not real stainless steel but the color and ease of cleaning is very attractive. The sides are a medium to dark grey color, so just the front is a stainless steel color The controls on the refrigerator allow you to boost the temperature of the refrigerator and freezer to make it colder than the setting allows in The normal setting in case you have had the refrigerator freezer doors open for a long time. That helps the temperatures recoup quicker. I believe the normal settings go as low as 34° in the refrigerator And 8° below in the freezer. looks like a pretty well thought out refrigerator freezer. I think most of the flaws they had in the past have been dealt with at least that’s my opinion. Water dispenser and icemaker work well in my opinion. It helps to use a spatula or something to push the ice away from the edge of the opening of the icemaker every once in a while to make sure there is not a damming of ice in that area. There is no light in the water dispenser area but if you are intent on a light, you can buy a motion detector light and put it next to the dispenser part there is room for a thin one which you can buy pretty much anywhere fairly cheap so stated another customer in the reviews that I read. We have a well lit kitchen, so it really doesn’t bother us. Our previous refrigerator freezer only lasted about 5 1/2 to 6 years and didn’t really keep things cold, but this refrigerator freezer with it’s all around cooling works well in my opinion. So I would give it five stars, very happy with it so far.
I would recommend this to a friend Rated 5 out of 5 stars
Top of the line Refrigerator for a Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am "very" impressed with the Samsung S-by-S refrigerator with Ice (crushed & cubed) and water dispenser. Additional feature I did not expect is if you accidently leave the door/doors open it plays a chime to remind you. Great when the Grandchildren come over. I love the "finger print-less" texture yet has a gloss clean look and also the fact that the door handle is "inside" the door frame. I Highly recommend this Refrigerator.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Rated 4 out of 5 stars
Great fridge with some reservations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, we're very happy. Fits the space perfectly. And most importantly, the price point is very favorable for what you get. Pros: - Lots of space. Hard to find a bigger fridge/freezer anywhere near this price (there are a few that are 2.5" deeper but more expensive) - Cools well - Love the simplicity of the 3 water buttons: water and two ice settings (with a child lock feature). I hate staring at people's expensive fridges with 10 buttons to read through to figure out just how to get water dispensed. - Precise temp control is great function (on the inside fridge) so you don't have to guess on a dial like the old fridge's. - Easiest doors I've ever removed on a fridge/freezer for getting through doorways Cons: - Compressor is surprisingly loud - Freezer not very wide (this is just a side-by-side issue as opposed to the bottom-freezer types, I'm not deducting from the product rating itself for this of course), can't fit large frozen pizzas; we got a separate chest freezer for the bigger things - Removing the water lines while removing the doors was a huge pain. Manual says to be careful not to break as you compress the fitting by hand for removal, but I'm a strong guy and it was basically impossible to do it by hand. Had to use pliers and the fittings were, of course, damaged in the process. Very unfortunate. Why couldn't they just use the easy-disconnect click-in fittings for a few bucks more? - Others have noted that the shelving/drawers are cheap plastic and you can't adjust height of shelves in the fridge. This is all true. It is really only a matter of time before one of the shelves breaks. And really annoying that we can't adjust the height of the fridge shelves. - Also really annoying - there is room for an additional freezer door shelf. But it was not included. So it's just wasted space. Why? Could be because there is a drawer in the freezer at the bottom, but it looks to me like there's plenty of room for a shelf on the door too. I'd like another shelf but not sure how to get one. Seems silly. - Wheels are AWFUL and sharp edges. We moved it a few feet to put it in place, doing our best to lift if up while slightly turning it to angle it correctly. And it managed to completely gauge and rip up a big hole on our sheet vinyl kitchen floor. It's not just ripped, but it's badly stretched so not able to be glued back down into place. Now we have to replace the whole kitchen floor since we can't find a patch for this particular sheet vinyl, ugh. You shouldn't have to precisely angle it and set it down in place just to avoid damaging your floor, why not a few extra bucks for some better rollers that won't destroy a vinyl floor? - Doors don't open and close on their own as you might expect, despite leveling.
I would recommend this to a friend - Pros mentioned:Overall performance, SpaceCons mentioned:Dispenser light
Rated 5 out of 5 stars
Review of Samsung Refrigerator RS27T5200SR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a similarly sized fridge with this one when my freezer failed. The space saving ice maker definitely works, and it definitely saves space. I seem to have a LOT more room in both the refrigerator and the freezer. Temperature holds steady. I love the clean look. It's very easy to clean (inside and out). If I could ding it a half of a star, it would be because there is no light in the water/ice dispenser. BUT—that area of the dispenser is SUPER easy to clean any spills. There are no nooks & crannies for water to hide in.
I would recommend this to a friend - Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 27.5 cu. ft. refrigerator offers exceptional performance and functionality, making it a reliable choice for both household and professional use. Its spacious interior allows for efficient food organization and storage, accommodating large quantities with ease. The cooling system ensures consistent temperature control, preserving food freshness and quality at all times. Additionally, the ice maker operates efficiently, producing ice quickly and smoothly without occupying excessive freezer space. Overall, this model stands out for its advanced cooling technology, generous capacity, and dependable operation, making it a strong recommendation for anyone seeking a high-performance refrigerator.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
Super Quite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is super quite... even the ice maker. IT keeps food very cold. It has a nice slim line look in the kitchen with no handles sticking out to hit your arm on LOL
I would recommend this to a friend - Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best designed fridge I have ever seen. It makes use of ever square inch. The controls are very easy to use.
I would recommend this to a friend - Pros mentioned:Capacity, Size, Space
Rated 5 out of 5 stars
New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it the space the color the size everything about it screams Yass
I would recommend this to a friend - Pros mentioned:Design, Overall performance, Space
Rated 5 out of 5 stars
Really love this fridge !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is fridge is quite perfect all the way around. The stainless is flawless . It also does not have that pesky clear wrap protection film that is hidden under any of the trim so it comes off super easy. The led lighting looks very nice and indeed does light up the fridge quite a lot as well as the freezer. The shelves all the way around are huge and deep even on doors . Having no handles on the doors gives a nice very sleek design look , while also allowing to fit through most front doors without any hassles. The ice/water dispenser also has a sleek non stick / water repellent coating so this makes for an easy clean up compared to any other fridges i have had or seen, so none of those hard to clean water deposits . I put the fridge and freezer at 1 deg. Level higher than the recommended because I read another review stating it was to cold and some items in fridge would freeze on top shelf. This is NOT TRUE . After 2 hours it was at its temp levels chosen and after 3 days of using fridge , i found it could be a lil colder and the recommended settings are actually perfect . The fridge also has a ( turbo cool ) function on the control panel which allows it to rapid cool quicker . Since i had to have no sit time of fridge being stood up , while allowing all the freon to settle before plugging in , i was able to test this and it reached its temps in 2 hours instead of the estimated 3 hours . It does work well for cooling off rapidly during leaving the doors open while ur loading a bunch of groceries in its massive storage spaces , so that it can cool quicker . Water filter is easily accessible at the bottom of the fridge side location . I also do like the size and shape of the ice , as its about a 1 inch x 1 inch cube . Our family loves this fridge compared to our 25cf we had before it seems so much bigger . So love it and would buy it again easily depending on how long it last.
I would recommend this to a friend - Pros mentioned:Design, Space
Rated 5 out of 5 stars
Awesome buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator is extremely quiet. Simple, sleek design. Standard size refrigerator with no protruding handles. Ample room for all the food/drink needed for my family of four (2 teenagers, a college student, and an adult) & their friends! No dripping from the combined water/ice dispenser (including crushed ice!). Temperature controls are located inside the refrigerator door. Controls can be locked so little hands can't tamper with the temp settings. Setup was smooth and the team cleaned up all trash & inspected the unit to ensure there was no damage - Bonus: they contacted me early in the day and were able to deliver 15 min prior to the 2-hour delivery window first scheduled. Very happy with the purchase & very happy with the delivery team!
I would recommend this to a friend - Pros mentioned:Overall performance, SpaceCons mentioned:Dispenser light
Rated 4 out of 5 stars
Love the color and look of this one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The look of the black stainless steel is what drew us to this model. Next the price was less than other fridges with these features. The nice thing about this model was that the ice maker is in the door. Other models will take up room in the top shelf of the freezer for the ice maker and give you small shelves in the door but we opted for this model to get back that top freezer shelf. The fridge runs quiet and has plenty of room. The only negative thing that we've found is there is no light when getting water or ice.
This review is from Samsung - 36 in. Wide 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Very nice fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well-built fridge! Uses the new R600 refrigerant and it cools down fast! It was reaching its set temp within a couple hours of plugging it in. But the cons outweighed the pros for me. Pros: It's quiet! You can barely hear this thing running. The fans quietly kick on and off to recirculate the air throughout the day and the compressor ramps up if more cold air is needed. The all-around cooling is nice, the air just kinda comes from everywhere. Ice maker is very compact, and the cubes are a nice size. Water dispenser has the highest flow rate of seen! Fills bottles quickly and the touch controls are simple and sleek with a satisfying chime when pressed. The build quality of this thing rivals much more expensive fridges (I became more familiar with this than I should have having looked at several in person). The fit and finish is good, no sloppy assembly here. The doors have a good feel to them and close with a solid 'thud'. The core of this fridge seems very well designed and the cooling system seems like it'll last a long time. This is how fridges used to be built! Cons: The handle-less doors make the fridge a little more imposing depth-wise. This can be very noticeable in tight spaces. The handles are difficult to get used to. You’ll have to train yourself to use the right hand to open the left door and the left hand to open the right otherwise you’ll be awkwardly twisting your wrists. The LED lighting is poor, it only emits from the top which means as soon as you fill the fridge, the light to the lower shelves gets blocked. I feel like stuff will easily get lost in the lower spaces. The lighting situation is disappointing since our 10-year-old fridge had lights throughout. Shelves are not adjustable so you better like the placement; soda bottles must go in the door. Icemaker is very slow at producing ice (a byproduct of its compact size I suppose), if you use a lot of it, you may find yourself running out. The water dispenser doesn’t have a light! I didn’t know how much I’d miss this until I was spraying water on my feet in the middle of the night. Speaking of the dispenser, the nozzle is too far forward, it’s easy for it to miss the glass or bottle completely if the opening is on the smaller side. No deli drawer! This seems to be a theme with modern fridges, but I’m not a fan. I don’t like just tossing ham and bags of cheese on the shelves willy nilly… Conclusion: If you want a fridge that performs its core purpose of reliably keeping food cold for many years, this is the one to get! But if you’re used to a more conventional fridge, look elsewhere.
I would recommend this to a friend - Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
Perfect for our family of 5!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fridge of my dreams...not really, but almost. It is large and incredibly spacious; that being said, definitely measure multiple times to ensure it will fit through the doorway. I love the digital temperature controls (we had a small basic fridge prior so this is a BIG deal to me). Plus it holds the ridiculous amount of groceries I have to buy for my teenager daughter and two boys. It is quiet, very sleek, and cleans up beautifully. Obviously, I am quite happy with my purchase!
I would recommend this to a friend - Pros mentioned:Capacity, SizeCons mentioned:Dispenser light
Rated 3 out of 5 stars
Missing basic features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing that Samsung got cheap on this fridge to save a little and instead of having a great fridge this is mediocre. It is very quite, we don't hear it from 15 ft away from the couch except when the ice drops, size is nice but the pros stop here. No led light at the water dispenser so if you are n the dark good luck filling up your glass of water, the all in one water/ice dispenser is kind of annoying, takes wasted time to press each time to get ice and then water, why not just have the separate like in older models. In the fridge there is only one strip of led lights on the top so from the middle to the bottom the fridge is very dark, you can hardly see anything, I can't believe Samsung didn't put some LEDs on the wall midway to make this fridge great. Also this fridge is missing a drawer for cold cuts, how much a drawer can cost Samsung? Instead of providing these features to make this fridge great Samsung went the cheap route to save few bucks. Very disappointing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for taking the time to share your Samsung experience. ^Ty
- Pros mentioned:CapacityCons mentioned:Ice maker performance
Rated 4 out of 5 stars
Nice no-frills fridge at a good price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge when our old one stopped cooling properly. The old one would have been almost as expensive to repair as this unit was to purchase on sale, so we figured we couldn't go wrong. And we didn't. Overall, this has been a nice refrigerator for us. The temperature is fairly consistent in both the freezer and refrigerator compartments. It's quiet and seems relatively energy efficient. The filtered water which we drink from it is delicious. The capacity is just right for our family. The only very unfortunate thing about this unit is that the ice maker is, shall we say, absolutely horrible. It makes ice at what seems to be the rate of 17 cubes per century (an exaggeration, to be sure, but one which conveys how much we absolutely dislike the ice maker in this freezer). I'm not sure there are a lot of great ice makers in side-by-side refrigerators, but this one has to be nearly the worst. We had to purchase a countertop ice maker to supplement the poor ice delivery in this system. Other than that small gripe, though, we would totally recommend this refrigerator.
I would recommend this to a friend

























