Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the product's overall performance, large capacity, and appealing design, noting its ample interior space and suitable size. They also appreciate its quiet operation, precise temperature control, and sleek color. However, some users have noted concerns regarding the ice maker's small size, the absence of a dispenser light, and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Bestbuy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is very good enjoy the ice maker and fresh water the security when fridge stay doors open to long
I would recommend this to a friendDon’t overlook this model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Love the handprint resistant stainless. Very satisfied, and it was in stock.
I would recommend this to a friendFridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a unexpected purchase but a great purchase none the less.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i was looking for in a refrigerator from Samsung
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the size of the shelves and also how the freezer is laid out.
I would recommend this to a friendNew refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very nice, when I was first looking i was told it would be 3 months to get it but this came in 1 week.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great refrigerator but it was mussing a center drawer. Overall is a wonderful refrigerator.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Samsung 27.4 side by side
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker over freezes after one year and protection plan is useless . Geek Squad Tech LoHeng H and Jeremy , are totally incompetent techs. LoHeng told me I would have to pour hot water through the water dispenser every time it plugged up and Jeremy told I shouldn’t use my Icemaker more then 4times a day cause that cause it to plug up. I paid 1500.00 this refrigerator and I wouldn’t have ever purchased this refrigerator if I knew it’s was going to cause so much problems in addition to having to deal with such incompetence!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Nice refrigerator but lacks ice capacity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is fairly nice for the price. The ice dispenser is slow and it holds a small amount of ice.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. Freezer works amazing though. Cant beat it for the price
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Abbb, congratulations on your new Samsung Refrigerator and thank you for taking the time out of your day to post a review. We are excited for you and glad to see that you are enjoying your new machine. We would like to thank you for choosing our Samsung family. ^Brad
Axel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy for this work I recommend this company.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but water messed up within days, but nice value
I would recommend this to a friendBrand response from Samsung
Posted .Hi DDKDONTPLAY,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's water being messed up. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144419132
Thank you for choosing Samsung. Have a great day.
-Trisha-
Needed upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for our space and what we were looking for.
I would recommend this to a friendPurchased a refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was a smooth transaction, delivery guys were very courteous, and the item was delivered on time.
I would recommend this to a friendFAST DELIVERY/DELIVERY PEOPLE WERE SKILLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY HAS AN EXCELLENT IN HOUSE EXPERIENCE FOR INFORMATION. AND THE LENGTH OF TIME FOR DELIVERY WAS PROMPT.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it í okay, I will recommend this product to my friend
I would recommend this to a friendn/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sales person and delivery guys were awesome. They explained how to use the machines once installed
I would recommend this to a friendLooks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice refrigerator. Sometimes it is a little loud but it’s bareable.
I would recommend this to a friendYou made it right. Just took 6 months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the process was long. Dont except anything that may be damaged during delivery. It was a horribly long process!
I would recommend this to a friendRefrigerator purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service and delivery were outstanding!! Will definitely go back for more appliances in the future.
I would recommend this to a friend