Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung refrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase of this Samsung refrigerator. And price was great, as well. Very happy with new fridge.
I would recommend this to a friend - Pros mentioned:Space
Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious, multiple dividers for the food, makes ice fast
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Cooling all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must say, it’s a lot more spacious than what we initially thought it was! And has cooling all around to keep everything fresh. We’ve had it a month and so far it’s great.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful works perfectly, storage space is great.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung 27.4 cu ft side by side refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positives: The style is nice and sleek. It cools perfectly. Negatives: the ice maker is on the door without any insulation so it is very noisy. You get the extra interior shelf in the freezer but not worth the noise factor. Also the cube choice gives crushed with the cubes even though you didn't ask for crushed. The freezer shelf width is narrower that my old side by side. As to the refrigerator, neither the shelves on the interior nor the door are adjustable. So if you have tall items like a bottle of wine, it will not fit on the top shelf unless you remove the shelf, meaning you just lost shelf space. I had to put tall items on the door, and only 1 door shelf had enough height room. The bottom drawer is only a half drawer since the water filter is there instead of on the top shelf AND according the manual you have to shut your water off to change the filter, great..now I have to pull the fridge out or cut the water to the whole house to change a filter. Also, I had to return it for an exchange because the doors were not aligned properly. The space in between the doors was off, more at the top than the bottom AND it can not be adjusted left to right, only up and down on this side by side. The new one was better, not perfect, but i kept it. It was a factory error not best buy. Best Buy was very helpful. The exchange was made without issue and quickly. The delivery team very efficient and nice. So, if you like the look of this refrigerator and can deal with the oddities, then go for it. It works very well. Hope this helps.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MMDD.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062
I highly recommend visiting this link for the reference guide:
How to change the water filter on your Family Hub refrigerator | Samsung US https://www.youtube.com/watch?v=jqKv2qwO_hk
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144633659
Have a great day.
^Charles
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look sleek dark gray looks great with my counter tops. Love the ice maker and filtered water. Best purchase ever.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is working just fine. Icemaker produces ice at a rapid rate.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Samsung 27.4 side by side refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had total tech deliver and install - they were awesome The refrigerator has worked perfectly, plenty of room, easily accessible
I would recommend this to a friend - Pros mentioned:Size
Good choice for side by side fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for the kitchen and helpful delivery service by Best Buy team. Quiet and convenient. Ice maker attached on the door side... extra room for freezer
I would recommend this to a friend - Pros mentioned:Space
Great Fridge!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple and elegant. Lots of space, I don't like the French door fridges with pull out freezer drawer so this was perfect. Only flaw.... no light in the ice/water dispensing area. Was kind of bewildered as I had older model refrigerators with the light feature to see how much your cup fills up but I guess that's just a first world problem.
I would recommend this to a friend - Pros mentioned:Overall performance
A good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good product. I bought this one because my old one went out and this model fit my space and my needs. I have been happy with the follow-up service so that I got the most out of it.
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Ice maker performance
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fridge is beautiful and spacious but the ice maker is terribly slow. We use lots of ice in this house, and it just can't keep up. Overall very nice, aside from the ice.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Great purchase!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator - it has a lot of space, great features and beautiful look!
I would recommend this to a friend - Pros mentioned:Design
We went back to a Side by Side!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had French Door Fridges for years, but honestly, I truly believe that we are able to utilize the space in the fridge more efficiently. The freezer was hardly ever of use in the French door models unless you wanted to unload everything first. This is an excellent product although the Ice/Water dispenser is more basic, maybe they won't break down as often. We are very happy with this particular model and color!
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Samsung's best choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge, the perfect size and it runs like a champ.
I would recommend this to a friend - Cons mentioned:Shelf adjustment
Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic refrigerator without adjustable shelves, no closed containers for cheese or deli items. Great value for the size and price. Easy to adjust climate controls.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the fridge very spacious keeps everything very cool and it looks amazing
I would recommend this to a friend - Pros mentioned:Overall performance, Space
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Has a lot of storage space and always cold
I would recommend this to a friend - Pros mentioned:Capacity
Nice buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with with this purchase. It replaced an old Samsung and it's quite roomy on both sides. Easy to organize.
I would recommend this to a friend - Pros mentioned:Space
Fantastic fridgr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, i got it because i have back pain and i can access more of the fridge/freezer because it is side by side. It also can fit a pizza box which i have heard some side by sides cant so…
I would recommend this to a friend