Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Love this refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator lots of space and works well
I would recommend this to a friend Samsung Sam^%#*!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unattached screw laying inside the new Samsung fridge. Ice machine water line froze in 2 weeks. Seems the temperature regulation was faulty somehow. There was some partially frozen food in the refrigerator. In the freezer for example you almost needed a hammer and chisel to get a chunk of ice cream. Best Buy is great, and swapped it for an LG which works great. P.S. I haven’t had the greatest luck with my Samsung washer and dryer either that I bought around 2019, but I at least I have been able to use them in spite of their occasional problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Pros mentioned:Capacity
Displeased.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday my $1500 refrigerator was delivered & installed. This morning I discovered that it leaking. It will take nearly a week for this issue to be addressed. NOT PLEASED.
No, I would not recommend this to a friend How to get the ice maker to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. There were 2 minor burps after installation. The icemaker wouldn't start so, after calling Samsung for help, we managed to re-boot the ice maker and it started. It is a bit slow to make ice. Burp 2, the protective plastic wrapping inside and outside of the refrigerator was a challenge to remove, especially after the shelves got cold.
I would recommend this to a friendDon't buy from bestbuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is fine. However, i added professional installation and haul away. When the arrive with the fridge before even stepping through the door they said they won't have time to install it. So i canceled the installation and installed it myself and keep the haul a way. I put the old refrigerator outside. They texted me saying they will be there at 0950. When they were scheduled to come they were a no show. When i checked on the order it says completed. When i called i was told all they can do is rescheduled for 3 days later. I expected better from best buy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with one of our retailers. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, not enough storage for fresh veggies etc. Also charged me more for the Refrigerator for what I was promised very upset!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Capacity
Garage fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Enjoying it. Probably overkill in our garage. Not using WiFi or ice maker.
I would recommend this to a friend Unfortunately couldn’t use it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door when opens need more than the 36’’ space that the refrigerator and it’s intended opening in your kitchen was designed for. This’s because of the way the hinges are positioned on this refrigerator. I had to send it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MehrdadA,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Too Large Frig
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to exchange for the 23 cu . This 28cu is too large sticks out in door way. Trying to contact my salesperson no answer 12/15/2022 Guess I must go into store . Its the same frig but Smaller!!!thks Linda
I would recommend this to a friendRight up there in the low quality tree
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one in August of 2021. It no longer will freeze. Two repair techs have advised to buy a new refrigerator due to poor quality, One asked asked right off the bat if this Samsung was 3-4 years old due to the high number of Samsungs he has to work on in recent years, I have also been warned to ascertain the actual manufacturer of a new unit because Samsung makes a number of rebranded reefers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesH,
We understand the frustration of not having a working freezer. Let us assist you with the fridge.
Here is a link to help you with the freezer. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146632546 to help our team pull up your information.
Have a great day.
^Aloe
Samsung Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it 0 stars if i could. Been having nothing but problems with this product. High payment for supposedly good fridge. Its false advertised. Sadly it started acting up after the 12 months they offer of assistance. Kinda suspicious.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillyF, we understand the frustration you felt with your fridge. We want to speak to you directly and get more information about your concern with the refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147830026) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Physical damage
Unaccepable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled delivered with a dented side, so installers took it back to the warehose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Freezer malfunction!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been over 3 weeks since I started using the refrigerator, but the food in the freezer keeps thawing and refreezing, and frost keeps forming inside the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to love your refrigerator. Let's go ahead and check the settings.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you have to remove the refrigerator bins, shelves, and drawers. Please check this link for details.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. Please check this link for details.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
With the ever-growing number of smart devices and appliances in your home, you need a way to keep up with them all. Please check this link for details.
Add and manage devices and appliances in SmartThings
https://www.samsung.com/us/support/answer/ANS00078853/
Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes to frost. Please check this link for details.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145620977) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Perfect appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s everything it promised. We love it!! The smart features are a hit with my boyfriends brother. He enjoys getting the notifications.
I would recommend this to a friendFaulty icemaker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and it’s very nice but it had a faulty ice maker . You would think paying $1600 for a refrigerator the icemaker would work but it did not on ours Best Buy hast to order us a new refrigerator. And by them doing this it has been extra trouble for us, We have to go to the trouble cleaning out our new refrigerator and get it ready for the one they have ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edd71923.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity; the ice maker is not working correctly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung ice maker is not making any ice
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to the user manual for notes about the Auto Icemaker on page 43.
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144615773
Have a great day.
^Charles
Very roomy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Beautiful refrigerator. Good quality for the price. Easy to move around.
I would recommend this to a frienddon't waste your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy shelves in freezer are to small and fall out called best buy and Samsung. Samsung said it was a cosmetic issue and they will not warranty it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment about the fridge not meeting your standards, DianaR. We want to speak with you to hear about your overall impressions of your fridge and discuss options for how we can help you with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147699763, to help our team pull up your information when you message us.
Have a great day.
-John
Really like this frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator fits and functions exactly as we hoped. The delivery staff did a great job.
I would recommend this to a friendDon’t recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for two years. They won’t accept proof of purchase from Best Buy. I would not recommend buying an appliance from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristyM, we understand your disappointment about the fridge. We want to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147734899) to help our team pull up your information.
Have a great day.
^Camille
Great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did a great job! Came in, got everything up and running and were quick and efficient! Kept the house clean too.
I would recommend this to a friend