Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.
This summary was generated by AI based on customer reviews.
fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice fridge, the price was better than any other place we shopped at.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered quickly. Drivers were SUPER early. Love the lighting in the fridge.
I would recommend this to a friendMrs.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator did not fit. But had really pleasant delivers and contractor. Pleased with Service.
I would recommend this to a friendCool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great. Easy to control from phone so that you know it is working. Cooled down very fast
I would recommend this to a friendUpright Refrigerator/freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upright Refrigerator/freezer has two (2) dents on freezer door. Still waiting for a replacement.
No, I would not recommend this to a friend(BEST) BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product Reasonable Priced Professionally Installers
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, so much my new fridge, i in love with the color
I would recommend this to a friendReally nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice refrigerator. Black stainless is gorgeous. A bit pricey considering that there were no real bells and whistles beyond WiFi that we'll probably never use.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there BethL, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are enjoying your unit. I appreciate you taking the time to give us feedback. We welcome you to our Samsung community. ^Brad
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker does not work in this refrigerator..
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how disappointing your experience with the ice maker. Let's help you, BethF.
To fully troubleshoot the ice maker and elevate how it performs, we recommend performing the troubleshooting steps from the link below and selecting the topics related to your ice maker experience. Kindly watch the YouTube video and visit the hyperlinks for additional help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148931040, to help our team pull up your information.
Have a great day!
^Chrystel
Causes short circuit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to return this newly purchased fridge. We have not used this because it causes short circuit twice. I had to reset the plug in switch everytime and it already happened twice since we got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, RiaVBF.
We are here to assist you with your newly purchased refrigerator so you can enjoy its features.
You can get your refrigerator back to working condition by checking a few things around your home, like the circuit breaker. Please visit this link for the initial steps to be taken.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You can also find more details on page 49 of the user manual:
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145754309) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Love Samsung Appliances!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances are reliable and Samsung smart technology is always leading edge.
I would recommend this to a friendDisappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second Samsung refrigerator. The first one lasted a week and the ice maker broke. This one is started having freezer issues on month 6. I am beyond frustrated!
No, I would not recommend this to a friendSamsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good installation. The drivers backed in our driveway wrong and got the truck stuck. We got them out so no tow truck would have to be called
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungfridge, I am glad to hear you had a great installation of your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with us. We thank you for continuing to be a part of our Samsung family. ^Brad
Best delivery service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best delivery service they actually bring my fridge to my basement
I would recommend this to a friendVERY NICE FRIDGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE LARGE ICE BUCKET!!!!!! SLEEK WITHOUT HANDLES TOO.
I would recommend this to a friendNice one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good but sometimes makes weird noises.not too quiet
I would recommend this to a friendReplaced my 25 year old frig.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of storage space. I like how easy it is to see everything.
I would recommend this to a friendDied within 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead within 14 months. Glad I had Best Buy care package. WiFi never worked either not that I need it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tommybo, we understand the importance of a functional fridge. We want to gather more information to determine the best way to help.
I have also shared your warranty for more details.
Warranty
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146788120) to help our team pull up your information.
Have a great day.
^Camille
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Freezer went out after only couple months. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Newbuyer.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity freezer not working. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I highly recommend visiting this link for the reference guide:
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
You may also refer to the user manual about the "Freezer does not operate" on page 49
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639371
Have a great day.
^Charles
returned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No outside door water/ice dispenser, less inside storage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JerryB,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica