Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, generous capacity, and sleek design. They also appreciate its convenient size, quiet operation, and useful features like temperature control and an ice maker. While generally positive, some customers have noted minor concerns regarding fingerprint resistance, shelf adjustability, and the durability of the finish. A few isolated instances of physical damage upon delivery were also mentioned.
This summary was generated by AI based on customer reviews.
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Freezer went out after only couple months. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Newbuyer.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity freezer not working. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I highly recommend visiting this link for the reference guide:
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
You may also refer to the user manual about the "Freezer does not operate" on page 49
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639371
Have a great day.
^Charles
Icemaker no go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker does not work. Just bought two weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi alexcavin1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a problem with the ice maker. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469836
Thank you for choosing Samsung. Have a great day.
-Trisha-
Doesn’t cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap of fridge, low quality, doesn’t worth it , bad deal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out and sharing your experience with our product, the Samsung - 28 cu. Ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel. We are saddened that you have issues with our product, such as not cooling. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or Flex Zone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/.
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144752211
Thank you for choosing Samsung.
^Ross
returned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No outside door water/ice dispenser, less inside storage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JerryB,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Bad service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service from Best Buy upon delivery refrigerator arrive damaged and missing part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Capacity, Overall performance
New Favorate Apliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and elegant style. Much more room inside than my last. I couldn't be happier.
I would recommend this to a friend - Pros mentioned:Overall performance
Good quality refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was for use in the garage, and it serves our purpose as well. No frills, but seems to be a good quality fridge. Would recommend.
I would recommend this to a friend We're Diggin It- Our New Samsung Frige-Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! We've had the unit for about a week now, and are very happy with it. It has an automatic ice maker that we do not use, but is small in volume and relatively unobtrusive. The unit is simply turned-off with a switch, and has a simple pull-out bin that can be used for other things like juice cans or even our own home made ice. The Turbo Frost - Turbo Chill feature is very handy for quickly deep freezing and chilling new items from the supermarket. The controls and temperature displays are very ergonomic and convenient to use. We just wanted to comment about how nice it is to quickly be able to have everything chilled to perfection quicky. The ice cream treats are maintained rock hard solid with the capability to freeze down to 8 degrees below zero Fahrenheit !!! The shelves and bins are easy to pull-out for cleaning. The unit is one of the most roomiest and easy to use friges we've ever seen. We are more than pleased to give this unit our top ratings of satisfaction for value, qualty, and ease of use. We're diggn it !!!
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Tons of storage and beautiful look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is amazing. It stores a ton of items and the outside looks sleek and modern with the simple and clean lines which elevates the whole look of my kitche.
I would recommend this to a friend - Pros mentioned:Design
Modern and sleek refrigerator with SPACE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator for my MIL because her refrigerator stopped working. She was looking for a standard refrigerator since she is old-school. But, we all knew she needed something much bigger. This worked like a charm! She absolutely loved this refrigerator. It gave her the room she needed without all the technical confusion of outside panels. Her ice maker is on the inside of the right door, and she can easily empty it if needed. By all means, this refrigerator is top-notch, modern, and a definite Best Buy!
I would recommend this to a friend - Pros mentioned:Noise level, Size
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sized refrigerator. Quiet. Overall 10/10. Would definitely recommend to those who don’t want something high tech
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek look of the refrigerator being smooth on all parts of the appliance, and it works great as well
I would recommend this to a friend - Pros mentioned:Design
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge.lots of room.easy to adjust temp.and it looks great
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
shop fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is perfect for our kitchen at work looks excellent and has just right amount of storage.
I would recommend this to a friend - Pros mentioned:Size
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. It’s the biggest one I found for the least cost. It’s my garage refer and I’m not concerned if it doesn’t have a water dispenser. The ice maker rocks. The front door already has a dent so it dents easily. It’s great as my 2nd friend if the one in my home wasn’t new, I’d buy this for inside too. It’s huge.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Great Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Roomy inside and does what it should.
I would recommend this to a friend - Pros mentioned:Capacity, Size
Refrigerator purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, lots of room , more than expected great unit !!
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
new fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice ,quiet , plenty of room and programable , i love it :)
I would recommend this to a friend - Pros mentioned:Capacity, Design
Samsung Fridge RS28A500ASR review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is of a sleek design and the fingerprint resistant finish is a nice feature. Good capacity.
I would recommend this to a friend Christian fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it and it dosent come with handles sow it makes its less bulky
I would recommend this to a friend