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Customer Ratings & Reviews

$1,099.99
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The comparable value is $1,349.99

Customer reviews

Rating 4.7 out of 5 stars with 1033 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,033 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great refrigerator for the price. Easy to see all the items on the shelfs. But it you don't have it stalled, asked the delivery person to take it off the platform.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautiful side by side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the absolute best refrigerator I have ever owned. It is very roomy in both the freezer side and the refrigerator side. It is well lite and easy to see every item. I really appreciate how quiet it runs. I never hear it at all. It was also a great value and very attractive. Also, doesn't show finger prints. I now have two of them. You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Fantastic Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent capacity, layout of shelving works really well. Easy to program and runs quiet, so far we are extremely happy with this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Good fridge.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator. It works great, temperature is stable, and lots of room to store food in both freezer and the refrigerator. The layout of the shelves provides the necessary space to store large items. It looks nice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Space Space Space

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Samsung fridge. This is our extra poolhouse fridge. Love all the extra space for drinks and food when entertaining and all the sauces and condiments that normally take up room in our indoor fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for over a year and a half in my apartment, no issues. Plenty of space

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 3 out of 5 stars

    Cooling Problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to review from now because it had a problem which is the right hand side was not cooling down properly I called Samsung service and they immediately initiated a service call which took seven days before I saw the technician but they sent repair parts ahead of time so technician would be able to repair immediately. The problem was one wire which was shorted and prevented the cooling fan from running. Now one week later the refrigerator is cooling at 34° as requested. Hopefully is very elegant And roomy refrigerator will run all the time without any problems. Technician stated there is a lack of quality control at the factory

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Charge4VSCharge5,

      We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concerns, you may click the below link for a troubleshooting guide.

      Cooling issues with the refrigerator or freezer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144940019) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy, the refrigerator have a lot room, the Salesman Crist help me to find this item.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Customer service response POOR!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and price were great. Response to a question I had about the product , not so much. I purchased a new refrigerator and had it delivered. The delivery persons neglected to leave me a manual for my new refrigerator. When I called customer service and told them I wanted a copy of the manual they acted like it was an odd request. They offered to send a copy online and I told them that was fine but, I wanted a printed copy also. When their customer service number acted like they couldn’t supply a hard copy, I called the store directly. They never returned my call at all. Pleased with my refrigerator, not so pleased with Best Buy. I have made purchases from them before with no problems. I was surprised this time. All I can say is Best Buy be careful, consumers have other options.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked at several refrigerators and decided to go with this one because it was the perfect size for the spaces in our house, it was the best price, and it has its own ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Very modern and great user interface, not reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. Modern interface. 2. Large capacity. 3. Very quite compare to French door Whirlpool. Cons: 1. Unreliable, died after 4 years. 2. Get the 5 year service contract and be ready to replace it after 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of room, the lighting in it is excellent shelving works perfect

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Farrukh Qureshi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator in side very balance cooling system. Very beautiful inside light system.big capacity. smartly working. Very quiet. Digital tept - it’s Excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect fridge for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a side by side fridge was not easy. Other stores didn't have them to view. Other stores said that "no one buys them, you should get this one" well, I didn't want "that one". Went to best buy. They had the fridge I was looking for on display as well as other options... I picked the Samsung due to the price and it had the features I wanted... And not all the stuff I would never use. There is tons of room in the unit I picked and so far it has been a joy to own. The unit I had before had a bottom freezer... you had to stack everything on top of each other and get on your hands and knees to dig stuff out. Delivery was very easy. The guys who came to install it were awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Excellent Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works great (cooling and freezer) and it has plenty of storage for all types of items. It is not as bulky as I anticipated, which worked out well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Just wish my hime was set up with convenience of water line.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Samsung fridge looks sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was delivered today and it’s very nice looking and works well so far. It fits fairly flush against my wall which is nice since it’s against a blank wall rather than having a cabinet above or beside it. Fortunately the timing worked to have the current fridge relocated before the new one came since those were on separate orders and done by different companies who didn’t know about each other and were both coming at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Side by side. Samsung 28 cf Unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size 28 cf good shelf layout and well lit , unit could options use another Separate drawer for meats and cheeses ( which I added , adapted / recycle from old fridge) .I also added a drawer on freezer side too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new fridge. The setup and haul away service was great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Late Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived a week later than expected- leaving us without a fridge in our new home until arrival. Fridge works great and looks beautiful!

    I would recommend this to a friend