Customer Ratings & Reviews
- Model:
- RF32CG5900SR/AA
- SKU:
- 12373466
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
to a friend
Dead in 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November of 2023. It's March, 2025 and the refrigerator and freezer are DOA. Neither are holding temperature and it sounds like a chainsaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, DanN. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling, ensure the sound does not raise any concern, and address the issue. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148565350) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Business Owner-Sales
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge quit working 2 months before the 1 year warranty. Had to send a technician. The compressor stopped working. Was supposed to receive a call from Samsung with my options within 72 hrs. No call received and I had to call them, nobody could help me as they showed my ticket resolved and closed. The department was closed and I was again asked to call them back! So we sit here with no fridge after a month with no refrigerator that works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TracyH, we understand the frustration if your fridge compressor stopped working and no update was provided. We want to speak to you directly to provide support and see what options we can offer to help you with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147865639) to help our team pull up your information.
Have a great day.
^Camille
A good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product ia good. I can connect devices and sign in to different accounts i have and leave notes doe thw kids.
I would recommend this to a friendLover of Samsung products.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love, love, love my new Samsung Smart Refrigerator. I wish everbody would buy one like it from Best Buy. Thank you,
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one. Sold my house and the buyer asked for us to leave it. So we ended up buying another just like it!
I would recommend this to a friendMy new refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. I am giving 3 stars only because the refrigerator was mishandled upon delivery which caused damage to my home and my brand new refrigerator. I'm appreciative of the delivery service but it seemed the guys were simply wanting to throw this refrigerator around and not mind what damage they caused. Their main focus was getting out of here as soon as possible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Installion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent employees and team hardworking and professional
I would recommend this to a friendPerfect for our family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space in both the refrigerator and freezer. We also appreciate the smart window.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love it, it was fantastic. The delivery and replacement was great. You guys are very professional.
I would recommend this to a friend10/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it really makes everyone in the family enjoy the fridge
I would recommend this to a friendAmazing refrigerator!!! We love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy team was awesome! They delivered and installed the fridge quickly. Thank you!
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good i like it every thing freezar goodmznbbhfjfjfjxjdjddjjjjjjjjj
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice piece of refrigerator, efficient and quiet operation. My family loves it
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well worth the purchase, can't be any happier with my purchase
I would recommend this to a friend3 door french
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator its has everything I need. So far great
I would recommend this to a friendHighly recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. So much room. The kids love the Family Hub screen.
I would recommend this to a friendI liked this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has a sleek and modern finish. I liked this item
I would recommend this to a friendNot enough space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle are become moving and display has poor quality .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your refrigerator's betterment, DineshT. Let us help you out.
To address your fridge's concerns, please click the link and follow the hyperlinks to watch the embedded video for helpful tips.
Refrigerator door handles are loose:
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149892441, to help our team locate your information when you message us.
Have a great day.
-John
Stopped cooling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had refrigerator for about a month before it stopped cooling. I had to throw out all my food worth about $500 twice. Tech came out but fridge is the same. I still don’t have a fridge. It’s been about a month and I have two hungry kids.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can't imagine what you are going through right now. Let us help you with your refrigerator that has stopped cooling.
Here is a link for troubleshooting steps for your refrigerator that stopped cooling. Please watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147397564) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Fancy refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, fancy refrigerator. Too bad the compressor stopped working suddenly within 4 months. I got a refund but it is my responsibility to get rid of the unit on my own. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeeOwens,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel