Customer Ratings & Reviews
- Model:
- RF32CG5900SR/AA
- SKU:
- 6546222
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the overall performance, capacity, and many features of the 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub. Customers also appreciate the design, size, ice production, and screen quality. The connectivity is also a plus, allowing users to find cooking recipes. However, a few customers have noted concerns about the noise level.
This summary was generated by AI based on customer reviews.
Fancy refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, fancy refrigerator. Too bad the compressor stopped working suddenly within 4 months. I got a refund but it is my responsibility to get rid of the unit on my own. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeeOwens,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Outraged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wheels don't work on the refrigerator. What's the point of having them on there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure that your fridge's wheels always function at their best, PePe. Let's get this taken care of.
Please see the link and watch the full video for tips.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146610486, to help our team pull up your information when you message us.
Have a great day.
-John
Stopped working 16mths after purchased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer stopped working and all the ice melted. Two days later, the fridge also stopped working and water started leaking from the back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nayeli, we understand the importance of a working fridge. Allow us to help.
Here is a guide to help you if your fridge stops cooling. Please choose, "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151545242) to help our team pull up your information.
Have a great day.
^Camille
Don't waste your time or money -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST refrigerator ever. Don't waste your money or time on this piece of junk. The ice maker doesn't work and after only a year the freezer no longer keeps food frozen. I've been waiting almost a month to get this piece of junk repaired. So disappointed and frustrated. I only gave it 1 star because I had to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PamelaD, we understand the frustration if your ice maker does not work and the freezer no longer keeps the food frozen. Allow us to help.
We recommend checking this link to help you troubleshoot the issue you have with your ice maker. Kindly click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Please refer to your user manual for guidance on what to do if the freezer fails to maintain a frozen temperature. Turn to page 41, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149412337) to help our team pull up your information.
Have a great day.
^Camille
Compressor fail in 2 weeks, bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and the compressor stopped working in 2 weeks, very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HelixC,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146964524) to help our team pull up your information.
Have a great day,
-Ernest-
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service by Best Buy- took 3 weeks to get my fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about this experience. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Useless over a year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lasted a bit over a year...after repaired twice by Samsung, they gave up...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JavierA,
We can feel your disappointment with this fridge. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149694268), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Features
Samsung Smart Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, smart features, ease of use. Very useful touchscreen and overall features.
I would recommend this to a friend The BEST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for almost one year to write this review, because I find sometimes when I write a review too quickly, the item isn’t really worth the review that I gave it. Having said that, this refrigerator has been not only convenient and fun to use with the Family Hub, it is also large easy to find space for almost every size item. The beverage center is amazing! We have always had water and ice in our door, but never want to do that again. We actually have people come into our house who have refrigerator envy, lol. Do not hesitate if you are considering in buying this refrigerator. 
I would recommend this to a friendAmazing!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know how this fridge can have anything Lower than a 5. I hate that someone left a 1 star review because it came damaged (not Samsungs fault, it’s the delivery drivers) I just purchased this fridge and my wife and children love it!! They loved seeing their face on the Screen. So far the family hub has generated recipes for us, play tv and music, you name it this fridge can do! If I can rate it more than 5 stars I would! Highly highly recommended!!!
I would recommend this to a friend- Pros mentioned:Capacity
Bad ice makers and customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To start off- there are several great features. The fridge is spacious. the shelving is flexible to fit the food and containers that we’ve had. The flex fridge with bottom french doors as well as the bottom is convenient. Honestly don’t use it much because of how much freezer items we have and just keep instead of switching it to like a wine cooking teacher or extra fridge space. Buying an almost 3k fridge, I would have expected more. We have had the fridge for about 3 years. It is just my husband and I. The ice maker is not up to par with the purchase I thought we were getting. I’ve had to call customer service line multiple times. I had to get the ice maker fixed year two and this year (year three). Mix of the type of customer service help I get. Some are very helpful, others it just seems like just a job. I’ve been transferred to “specialty” reps multiple times because the people who are helping me can’t seem to help. They keep saying that they’re sorry for the inconvenience but don’t actually solve my problem and keep transferring me. The customer service line also is automated for the most part. I kept having to type in the same numbers multiple times just to speak to a real person. The texting line that they say is more convenient isn’t. At the end of their robot sending responses to you, it says type “start” or “yes” to resume conversation. No one replies to you the whole time. I replied yes multiple times over several days. No one answered ever. I had to wait until the day the technician was coming to help. Just to schedule a day for someone to come out, you have to clear the whole day cause they don’t tell you the time frame they’re coming out until the day before. Needless to say, the fridge itself is okay. The company is horrible at support. If you know your ice makers are known to not work well, improve the customer service or don’t make fridges with ice at all. I’ve been without ice for almost 2 weeks now and numerous of calls/ texts to get help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sara,
We understand your disappointment with your ice maker that stopped working, kindly watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147371584) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , my family loves it There’s a little scratch I noticed after the delivery guys left. The product is outstanding The side for watching and listening to music is amazing and interesting and that’s exactly what I’m looking for.
I would recommend this to a friend Mondie's Kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my product gives me so joy, every compartment inside my fridge, is very assessable for me to just in reach in it, it helps me keep all my food organize, I love that I have two ice makers with rounded ice cubes, and the Family Hub is my favorite, the different variety of songs I can listen to, I even have a photo album to put all my family pictures on display. I wouldn't trade this one in at all.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator and recommend to anyone l9oking for a great product
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Smart Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator! We’re satisfied with our purchase
I would recommend this to a friend Best investment ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the refrigerator my wife really wanted it really bad and we got it and we can’t see why we never bought it. We can’t do it without it.
I would recommend this to a friendSmart’ish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hub is pointless. The calendar is small. Not the size of the screen. About the size of 1/5 the screen at best and a post a note size the rest of the time. The apps do not all work and samsung doesn't respond or support their products. The water dispenser is so slow it is unbearable. I have no clue why someone would make a dispenser that barely fills a dog bowl before shutting off. The wait is painful. I regret buying this fridge. I will sell it soon and buy a whirlpool or something along with a hanging digital calendar. Samsung is the worst for support. All those apps are just lights. Nothing opens!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important it is to ensure you are maximizing the refrigerator's features. Let's get the information you need and get the best results when using the fridge.
The links below will ensure that your water dispenser provides the best results and guide you in utilizing the Family Hub. Please select the scenario that best fits your situation and the topic that interests you. Learn more by checking the hyperlinks.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148594240) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Very lazy delivery guys
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The deliveries guys were very lazy they didn’t put the fridge into my house they couldn’t even walk six small steps from the street to my house so I have to go back to Best Buy and choose another fridge that I don’t even like
I would recommend this to a friendBrand response from Samsung
Posted .Hi MarvalynR,
An experience like that can understandably shift expectations around product choice.
Since the delivery and placement were handled directly by the retailer, Best Buy is best positioned to review what happened and address concerns about their delivery team or delivery options. They can also look into next steps related to your purchase or future deliveries. You may reach them through the contact information below.
Best Buy Contact Information:
Phone: 888-BEST BUY (888-237-8289)
Website: www.bestbuy.com
We appreciate the opportunity to review your experience.
Geraldine
Samsung Care
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! The gentleman that delivered my refrigerator were knowledgeable and very professional.
I would recommend this to a friendDo not buy any Samsung if your power goes out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time the power goes out the entire refrigerator needs to be rest, sounds eay right. WRONG This is done buy hitting a certain number of button is a specific order. The only way I found the correct order was by watching a million YouTube videos. I have wasted hours trying to reset it. It is so frustrating!! I am throwing out this 2 year old refrigerator and buying a Whirlpool. My service man said I should never buy a Sumsung refrigerator. Please google problems resetting Samsung refrigerator you will see how common and frustrating this issue is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We care about the betterment of your refrigerator. Let us help you out.
Please refer to the step-by-step instructions on how to reset your fridge. Click the link and hyperlinks for tips.
How to reset your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00087902/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147652978, to help our team pull up your information when you message us.
Have a great day.
-John