Customer Ratings & Reviews
- Model:
- RF32CG5100SR/AA
- SKU:
- 10772344
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Samsung Refrigerator Broke-No Fix For Weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge on August 15th, 2025. Ice maker stopped working October 2nd, 2025. October 26th, 2025, the freezer stopped working. A little over 2 months for the fridge to stop working is ridiculous. Best Buy said I had to contact Samsung since it was under warranty to get replaced. Samsung refuses to replace products without a service technician looking at it. Samsung Care (what a joke) said the earliest time they could come to service was November 4th, 2025. I requested and they agreed to a time after 3PM because I cannot take off of work for the day for something like this. Tech showed up at 11AM November 4th...Now they want to reschedule my appointment for November 11th, 2025. So I will be without a working fridge for 16 days if they can even fix it. If they can't fix it, I was told by Samsung that a replacement unit would take 3-4 WEEKS. That will be no working fridge for Thanksgiving and if it is delayed longer, potentially no fridge for Christmas. This is all the while I am still making payments on a fridge that doesn't work. I have already lost all of the food. Now I won't be able to store food for potentially up to 6 weeks. I would love to see Best Buy step up and help a customer. I wish I could give 0 stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Drew,
We know how important it is to have a working refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151238137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Size
Great big fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great, it’s really big which is why we bought it.
I would recommend this to a friend Perfect style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect I was exactly what we need. The storage and style
I would recommend this to a friendReliable Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second purchase of the same Samsung model. Although our previous Samsung refrigerator was 13 years old, it was working perfectly. We only replaced it because of Best Buy's sale's discount and upcoming changes to our Geek Squad policy. The no sales tax and 0% interest were bonus features.
I would recommend this to a friend- Pros mentioned:Overall performance
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love everything about this fridge !!!
I would recommend this to a friend Stainless Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new fridge because of the two types of ice.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Refrigerator, the delivery went smoothly and the delivery men were very helpful and professional
I would recommend this to a friend - Pros mentioned:Overall performance
i love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it. is exactly what i was looking for is perfect
I would recommend this to a friend Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The space is insane. Love how comfortable it is and easy to clean. Delivery team was awsome.
I would recommend this to a friend- Pros mentioned:Overall performance
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and the installation was very easy.
I would recommend this to a friend Perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect for our family of 7. There’s tons of shelf space and door cubbies! All the extra door shelves are perfect for our baby bottles for our new born twins.
I would recommend this to a friend- Pros mentioned:Capacity
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price and plenty of room for food
I would recommend this to a friend So far great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far great fridge everything is cold and it makes ice.
I would recommend this to a friend- Pros mentioned:Size
32 Cubic Feet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was the perfect fit for five adults.
I would recommend this to a friend - Pros mentioned:Capacity
Awesome fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has plenty of space for a big family like mine!!!!
I would recommend this to a friend - Pros mentioned:Capacity
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Fridge has so much space and very easy to use
I would recommend this to a friend - Pros mentioned:Capacity
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room great size ! Perfect to stock up . :)
I would recommend this to a friend - Pros mentioned:Overall performance
Cosina
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent very good Good good I like good service t
I would recommend this to a friend - Pros mentioned:Capacity
Space galore!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is massive with no thrills! Perfect!!!
I would recommend this to a friend - Pros mentioned:Design
Storage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design for storage. Extremely well designed.
I would recommend this to a friend