Customer Ratings & Reviews
- Model:
- RF23DB9700QLAA
- |
- SKU:
- 6571692
Customer reviews
Rating 4.6 out of 5 stars with 89 reviews
(89 customer reviews)Rating by feature
- Storage Capacity4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the design and appearance of the Bespoke refrigerator, with many appreciating its beverage center and auto-open door feature. The refrigerator's lighting has also been well-received. However, some customers have reported issues with the ice maker and have noted the refrigerator's noise level.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy buy, best and great price………………………………………………..
This review is from Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Zone and Auto Open Door - White Glass
I would recommend this to a friendRated 3 out of 5 stars
Not for tall people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to get to the floor to open the door and get ice or anything that is inside the fridge, is not like the pull out tray of a traditional french door fridge that brings your items outside the main fridge section
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the feeling of having to get to the floor to open the door and get anything inside the fridge, RicardoV. We're here to assist.
We have provided the product dimensions with hinges, handles, and doors for reference.
35.875" (W) x 73" (H) x 28.75" (D)
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147455049) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Samsun refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has a noise and start liking water
No, I would not recommend this to a friendBrand response from Samsung
Posted .VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.
We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#
If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.
Have a great day.
^Camille
Rated 1 out of 5 stars
Not happy with customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the fridge so not sure about the quality. My review is for customer service, I have waited hours on the phone after the initial order to resolve the issues with replacing the fridge due to incorrect product description that was provided to me over the phone by the agent, I ended up not getting the fridge for 2 weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your experience with the retailer's customer service. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide feedback on your recent refrigerator purchase experience.
Have a great day.
-John
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So thrilled to have a more organized space to accommodate our multi family home!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. I love the water pitcher and the ice.
I would recommend this to a friend - Pros mentioned:Beverage center, Overall performance
Rated 5 out of 5 stars
My fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slick sharp looking love the beverage center love the glass doors
This review is from Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Zone and Auto Open Door - White Glass
I would recommend this to a friend Rated 5 out of 5 stars
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery , setup and removal of our old refrigerator was very smooth. We love the new Samsung refrigerator with all the new features.
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 2 out of 5 stars
Mahesh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on feb 2025. In July 2025, the refrigerator temperature was higher than 45F and freezer temperature 29F with settings of 36 and -4F. Ice maker will not work. It took more than 15 days for servicing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mahesh,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150164895) to help our team pull up your information when you message us.
Thank you.
-Ricardo






































