Customer Ratings & Reviews
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Fits in really well with my home decor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you can get from a Samsung Refrigerator plus the added option to customize panels based on your home decor
I would recommend this to a friendGood refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The decision was good and profesional also on time
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient layout for maximum storage efficiency and access.
I would recommend this to a friendSamsung Refrigerator.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator for the price……………………………………………..
I would recommend this to a friendHilton Head Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a great job helping us with our purchase. They new the products and explained them well. Thanks
I would recommend this to a friendNice and In Stock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product and was in stock which seems quite rare these days for all appliances.
I would recommend this to a friendperfect replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great style and functionality. Smaller than our previous ridge but layout works more efficiently.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and price. Excellent customer service.
I would recommend this to a friendRefry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife love her new refrigerator so easy to clean and found staff inside there
I would recommend this to a friendGROWING ON US
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the glass panels but only the stainless steel was readily available. Still, it matches our kitchen and looking more and more like it belongs there.
I would recommend this to a friendTERRIBLE CUSTOMER SERVICE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator to replace a 12 year-old Samsung refrigerator. The first refrigerator that was delivered after install and set up had an error code that cannot be cleared. It was finally deemed that it was defective and they would need to deliver another one. The second refrigerator that arrived is having freezing issues. We had a Samsung Repair specialist come out to inspect and we assumed make the repairs needed. But unfortunately, almost 3 weeks later we still have no resolution and no update from Samsung. We have also had intermittent issues with the auto fill water container. Sometimes it fills up and sometimes it doesn’t. Once again still no resolution from Samsung. I would strongly recommend choosing another brand for your refrigerator needs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Woods21, we understand the frustration you felt, as it's been three weeks and still you do not have any update on your repair. We want to speak to you directly to provide an update on your repair.
I have also shared this link to help you troubleshoot the issue with your autofill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149222382) to help our team pull up your information.
Have a great day.
^Camille
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, so many options and different colors to choose from.
I would recommend this to a friendSamsung Bespoke counter depth refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refriderator. Makes very cold water. Freezer is a bit small though.
I would recommend this to a friendSamsung white refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I especially like the deli drawer. I don’t have to open the refrigerator to get to those items.
I would recommend this to a friendOverall good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can buy it and get another set of free panels from Samsung, the process would be super long though Im still waiting for it
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my new fridge! Very easy to clean and love that the handles are hidden.
I would recommend this to a friend23 ft Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beverage area is not big enough. Other racks are also too small to larger bottles like milk
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your fridge, WahidS. Let us help you out.
Please refer to the link below for instructions on managing the storage of your fridge. Click the hyperlinks for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150068709, to help our team locate your information when you message us.
Have a great day.
-John
Fridge is amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I am excited to get my custom printed panels
I would recommend this to a friendTerrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge delivered broken (left hinge is pushing down on the middle drawer and doesn't close unless you lift the entire left door. Compounded was the fact that from top to bottom, customer service has failed me. The installer did not bother to unwrap the fridge, and we were left to discover the issue with the fridge. Customer service has then done everything in their power to make this exchange/return as painful as possible. I was told a delivery to exchange the fridge was in place, and when the day came, I called and to my surprise, nothing was scheduled, despite a case number being assigned. My delivery is now off by a whole week because customer service has failed to deliver multiple times now. I've had to chase customer service down constantly to get updates and its incredibly disappointing to have gone through this process. I wouldn't recommend getting appliances from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Fingerprint resistance
Prints
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not what was advertised finger prints show up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
I understand how you feel about the feature. Allow us to extend our assistance, Woodie.
This refrigerator's fingerprint-resistant exterior finish has an innovative coating, gliding off the surface, leaving behind a spotless finish.
I have shared this instructional YouTube video for instructions on properly cleaning the inside and exterior of the refrigerator.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146518074, to help our team pull up your information.
Have a great day!
^Chrystel