Customer Ratings & Reviews
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Not impressed with the service installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher part of the system doesn’t work. It does not fill the pitcher. I’ve followed the instructions but does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .A water pitcher is one of the most used parts of the refrigerator, MikeB. Let us help with what you're experiencing!
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. But if your pitcher's not filling, the solution could be as simple as turning the setting on.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
You may also check pages 49-51 of the user manual for more information about filling the water pitcher.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
I've also included a guide to fill the water pitcher in your Samsung fridge automatically.
https://www.samsung.com/us/support/answer/ANS00062328/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700246) to help our team pull up your information when you message us.
Thank you!
-Angelica
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is really easy to set up, and the counter depth really saves space.
I would recommend this to a friendHorrible Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work out of the box, displays Error 23C, 71C and 72C and needs a serviceman to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Samsung sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is just not good. Do not spend the money on a samsung product Literally get anythibg else It cracked on its own within a month of purchase Ice comes out whenever. It just sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nana, we know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
If you have concerns with your ice dispenser, here is a guide to help you. Please choose from the option provided that best describes the issue you have. Kindly click on the embedded word and watch the video if one prompts.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance with your fridge cracked part, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147897349) to help our team pull up your information.
Have a great day.
^Camille
Best refrigerator ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ultimate fridge! So much space and very simple to use!
I would recommend this to a friendNo fridge delivery yet hopefully 3rd try will work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review I have not been able to see it yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update on your delivery.
Have a great day.
-Ernest-
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, water pitcher failed and purchase lots of filters just for water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike, we understand the importance of a reliable fridge at home. Allow us to help.
Here is a guide to help you troubleshoot your issue with the auto-fill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149124519) to help our team pull up your information.
Have a great day.
^Camille
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel is incomplete. Their customer service number sucks. Refrigerator came incomplete and still not complete. They keep re scheduling delivery and second drawer from refrigerator does not even cool down. Worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience with one of our Samsung refrigerators.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Really Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Really unprofessional that sale it without.today I’m still have problem with this Refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JorgeC,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147531848) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we purchased the refrigerator we were given a delivery date of 8 May. It has been delayed twice and is scheduled to arrive 2 June. We should have been told at the start there could be delays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Ms
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, but it looks pretty ugly in my kitchen. It has no glass panels. They are all on back order until the end of September. Not good!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good refrigerator. You just can’t get panels for it. I’ve been waiting. Over 3 months and still don’t have all my panels yet. VERY disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesK,
We would love to help you with your refrigerators panels and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145996620 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Pros mentioned:Capacity, Design
Beautiful Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice Refrigerator. good quality refrigerator . Love the glass panels. though all of the supposed colors are NOT available. great design with plenty of space
I would recommend this to a friend No item received ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No item received . No any communication via phone or email till inquary on the delivery date .dissapointed avoiding this site for appliances better choose lowes or home depot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144938592
-Trisha-
Don’t buy best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in bad conditions Won’t refund me my money in full
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how frustrating it is to receive a damaged product, Sergio. We'd love to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK without panels panels were supposed to be in within two weeks now they’re telling me two months! It looks absolutely awful walking in my house
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Water damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works as expected. The installation by Best Buy, however, caused severe water damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss the water damage done during the installation of the unit.
Have a great day.
-Ernest-
Dented and not fixed yet - Best Buy issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered dented. Been a month and still not fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Water everywhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and set up 8/4, on 8/5 water all over kitchen and all over the refrigerator itself called best buy for help can't come out until 8/8 Thanks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LongTImeBruceFan!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator is leaking. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/.
You may also refer to this link about "How to Prevent and Stop Water Leaks from your Refrigerator": https://www.youtube.com/watch?v=uU6XADBosVo.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144770037
Have a great day.
Melardo
It’s good but we received the wrong one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but we received the wrong one. The seller agent was not well trained.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa