Customer Ratings & Reviews

Horrible service … a month. For my stove to get delivered!!! Who does that???? Blatant away from buying major appliances from Bestbuy as they will have you waiting and trying to deliver at times that are unacceptable and if you do accept there appointment they still change it to a different time…. So I don’t recommend purchasing anything from this unprofessional retailer…… Any other place but Bestbuy thumbs down

The refrigerator was on back order for 6 weeks and it appears to have been delayed further. We were advised by staff to wait to schedule delivery in case it came in early. We called after receiving prompts to schedule the delivery and the available appointment is an additional 10 days later.

I had 3 fail deliveries due to poor planning/communication. I waited every single day and I had to reach out to customer service to be aware that they weren’t going to arrive. The product is in the Warehouse from Caguas.

I absolutely love this appliance—it truly feels like having an AI-powered assistant in my kitchen! The way it keeps track of all the items inside is incredibly helpful, especially when I’m juggling a busy schedule. One of my favorite features is how it suggests recipes based on what I already have. It takes the guesswork out of cooking and makes meal planning so much easier and more enjoyable. The personalization is spot on—it really adapts to my preferences over time. The apps are also fantastic—super intuitive and easy to use. They make everything seamless, from checking what’s inside to planning meals on the go. Honestly, during the morning rush or after a long day, it takes so much stress out of cooking that it’s easy to forget this is just an appliance. It feels like a smart kitchen companion that’s always there to help. Highly recommend for anyone looking to simplify their daily routine and bring a little extra intelligence into their home!

Aside from a disastrous install, this refrigerator has been really awesome and honestly a lot of fun to use. The AI feature needs some work, but so far it’s been a great new addition to our kitchen.

When I decided to buy this refrigerator... the salesperson was one of the people who influenced us to purchase it. He explained step by step how to use it, how to set it up, how to make it a part of our kitchen, even of our lives. It has an internal camera that tells you what you need and what you don't, without even opening it. You can be far from home and still check. The refrigerator adapts to your habits, knows your preferences, reminds you when it's time to refill and when it's not... that's incredible... it becomes your conscience, even for saving energy. I think it's worth every penny and I hope to have it for many years. We're receiving it at home tomorrow... I can't wait, I'm so excited!

Excellent. I literally replaced a $12k built-in ( my 3rd built-in fridge. This refrigerator is 1/3 of the price and 100 times better!!! Worth every penny.

Refrigerator is working great. I love the 2 options of ice. All the accessories are a bonus.

Love this Fridge, i read my daily news updates and watch my finance,money matters every morning as am preparing my breakfast in my kitchen. Amazing peice of concept from Samsung. The water Filter and the Jar for water storage,is the best thing that has ever happened, water tastes so nice and saved me so much money fom buying outside water. Excited to have this frideg and Bravo Zulu to Best Buy for quick white gloves classic delivery.

The refrigerator is perfect, I liked it, it is very big, we have space for use and out all our foods

This product is very nice and very cool must buy it

Really cool smart appliance. We bought the earlier version 13 years ago. Really enjoyed it so we went back. Thrilled with the purchase.

I love it with my high windows. I don’t have to get on no ladders or anything

Now I love my new fridge. I can listen to music, grocery shop and cook in my kitchen all at the same time. I did have a few issues and now my new refrigerator has to be exchanged

Loved the big screen and the sound quality is soo good

The fridge is beautiful and seems to work perfectly so far. Love the screen!

They haven't delivered this item it was damaged before delivery. Called several times to be replace with no luck l, spoke ton4 different costumer service with no resolution.

The door doesn't close properly, and a message keeps popping up saying there's an issue with the electronics but doesn't give a number to call.

l can't connect to the wife. can send some body to check the refrigidaitor