Customer Ratings & Reviews
- Model:
- RF29DB9900QDAA
- SKU:
- 6571681
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers value the overall performance and flexible design of this appliance, which many users find to be a significant upgrade for their homes. The spacious capacity and variety of integrated features are frequently highlighted as game-changing additions that enhance daily convenience. Furthermore, owners appreciate the quiet operation, precise temperature control, and the perfect physical dimensions that allow the unit to fit seamlessly into their kitchens.
This summary was generated by AI based on customer reviews.
Tracking refund check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a zero I would. I have yet to receive my refund on my refrigerator. It is a $3,000 check that has been more than 5 to 7 days after it was resubmitted a second time by Mo at the Best Buy in the Forum San Antonio. My frustration with this company is the inability to speak with a live person to resolve my issue by tracking the check that was supposed to be issued to me. I would never purchase anything from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonnaK,
To better address this matter about your refund process, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and the delivery was on time and installation was good
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your excellent experience with your refrigerator's delivery and installation, ApurvaJ. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Poor replacement ser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is damage since day 1 it does not cool so it can be use. I ask for replacement and it is delay at this time im still without refrigerator. Waiting for replacement June 12
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this concern, don't hesitate to get in touch with our Best Buy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Rodel
White cafe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model did not work for me. Its a nice color if you have white appliances.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SherryD,
We are here to assist you anytime. We want to know more details on where our products fell short of your expectations so we can improve our products in the future.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147141958, to help our team pull up your information when you message us.
Have a great day.
-John
Not installed properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was Incomplete installation. My refrigerator is shaking when the door is closed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi PradeepN,
We understand how you feel regarding the installation of your refrigerator. Let us help you.
We recommend checking the link below to help with your refrigerator. Please watch the video included.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10006921/
To better address your feedback about the installation of your unit, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150652326) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Horrible dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will is the truck driver, rude scratch my ftont door , start speakinv spanish so we couldn’t understand them, horrible costumer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Poor Communication
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't recieved it yet. The communication between sales, the geek squad & the geek squad customer service is awful. Still waiting on my appliances to be delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, CarissaP.
We are here to assist you anytime with the delayed fulfillment of your fridge. To better assist you, don't hesitate to contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day.
^Camille
Defective upon delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one received was broke still waiting for the second one… Who knows when that will be
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery or logistics of this Samsung refrigerator model, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Features, Overall performance
Great Product! Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great… love all the features! Purchase/ delivery process was easy and smooth. Great product!
I would recommend this to a friend - Pros mentioned:Capacity
Worth the Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator that enhances any kitchen and becomes the centerpiece of the area. It has good storage capacity space and provides flex zone area which can provide extra space, if needed. I haven’t had any issues with it and don’t regret the purchase.
I would recommend this to a friend Great fridge with some design issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The family hub screen is huge and pairing it with Alexa so it can play music in the kitchen is great. The beverage center idea is great but it really only works for small cans and short bottles. There is not enough vertical space for a regular jug of milk without removing one of the door panels. The biggest issue I have is that the vertical spacing of the main panels is not tall enough to fit a typical 1 liter soda plastic bottle. It ALMOST fits but not quite; if there were maybe half a centimeter more clearance, then it would fit. Yes, one of the panels slides in for more vertical space, but that takes away usable area. You would think that Samsung designers would have thought to accomodate the typical 1L bottle that takes up whole aisles in every supermarket in the US. It’s a big miss in an otherwise great refrigerator.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, It’s great!!!Looks beautiful in my kitchen.
I would recommend this to a friend - Pros mentioned:Design, Features
great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful and great fridge had the stainless jump to the bespoke line and now i got the screen on is not only pretty but very functional
I would recommend this to a friend - Pros mentioned:Overall performance
beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnificent, excellent, superb, very versatile—a Homer in my kitchen. I wouldn't want any other.
I would recommend this to a friend - Pros mentioned:Features
Rufelder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this refrigerator. The fact that I can see art, listen to music and watch TV on my refrigerator is simply AMAZING!
I would recommend this to a friend Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought everything I wanted on the same day, Best Buy never disappoints me, and the products are top quality.
I would recommend this to a friend- Pros mentioned:Design
Great design, poor quality and terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the flexible design but after only 6 years the compressor failed. It took nearly a month, and two authorized service providers, to get it fixed. Fortunately only the freezer section was affected and we have a separate freezer, But for such an expensive refrigerator this was totally unacceptable. Samsung, do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your disappointment with this fridge. We are here to help you.
We are glad to hear that the fridge has been fixed. We know how important it is to have a working fridge.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148275184), and it will help our team pull up your information.
^Rodel
DO NOT BUY! Samsung refrigerators are TRASH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Samsung refrigerator is absolute TRASH. Best Buy sales person lied to me about the quality of Samsung knowing the history of issues with their refrigerators. Please research Samsung refrigerator ice maker before throwing your money away. Every month I have to take everything out of my refrigerator, turn off the power to my refrigerator, allow the ice build up around the ice maker to completely melt which takes HOURS. This process takes time, money is wasted food, frustration. Don't bother asking Samsung customer support for help. You will be exhausted with being transferred 5-7 times each call, told to jump thru hoops, forced to call back multiple times, customer support will drag you thru the mud for months until the refrigerator is no longer under warranty at which time they tell you "there's nothing we can do, you're out of warranty" DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KimS, we understand the frustration you felt if ice build ups on your ice maker. Let us get this taken care of.
Below is a link to help you if ice build ups on your ice maker. Please choose "Ice maker is frozen over." Kindly click on the embeddded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147997030) to help our team pull up your information.
Have a great day.
^Camille
Smart refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome purchase! It’s worth every penny of the price. Thank you Best Buy
I would recommend this to a friendFabulous layout
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we absolutely love this refrigerator. The double door freezer is much better than the bottom drawer freezer we had before.
I would recommend this to a friend