Customer Ratings & Reviews

Best refrigerator. Love it. Roomy and easy access. Beautiful!

We weren’t going to buy a Samsung fridge to replace our previous Samsung because we had the notorious freezer problem with that one—and it’s why we needed a replacement. But the salesman said they had been redesigned and fixed that issue. This fridge was nice and had everything we wanted and since it was supposedly improved, we bought it. Almost 3 months to the day that it was delivered it died. And it died the day of my dad’s open-heart surgery. We had just stocked up because my dad was coming to my house to recuperate post-op. Before surgery, he brought his perishables so they wouldn’t rot in his fridge. This was on 8/22. First thing the next morning, I called BestBuy because I had their Total Protection Plan. Unfortunately, they said it was under manufacture’s warranty so I had to call Samsung. Samsung had me repeat many of the troubleshooting tasks I had already done and finally put in a ticket for repair around 3 pm on Friday, 8/23, with the promise that I would hear from repair services within 24 to 48 hours. We limped through the weekend with a cooler and a dorm fridge (thank goodness we had it) but never heard from a repairer. I tried calling the repair company on Monday but couldn’t get an answer. Looked up their local address only to discover they operated out of a local storage company’s storage unit! Fed up, I angrily tweeted at Samsung and BestBuy. I heard from Best Buy within 30 minutes. (That’s amazing because I’m nobody on Twitter and have few followers.) Samsung took a couple of hours to reach out to me, only to say that I’d hear from a repair company soon. They promised to come out on Thursday (a week after the fridge died). We agreed to that and when the (really nice) repairer came out, he quickly discovered the issue involved super-expensive parts that Samsung doesn’t allow them to keep in stock. As a result, we would have to wait 3-5 days for repair. This was on 8/29 before the holiday weekend. BestBuy had said there were options so I followed up to see what they were at that point. They agreed to replace our fridge with a comparable one for free with the caveat that if I picked a more expensive one, I might have to pay the difference. The best news was that it didn’t need to be a Samsung. The one I picked that was closest in features and size but it cost several hundred dollars more. BestBuy covered the difference to make up for the inconvenience and lost groceries. Samsung called last Friday and said they will fix my fridge next week on 9/10. I was so happy to tell them I’ll NEVER buy a Samsung fridge again. And I’m so grateful to BestBuy for making this right. That’s some great service recovery right there. My new LG fridge should be here today (9/5) and I’m so excited. Thanks BestBuy!

Love our new refrigerator with the cool ice maker / multiple sections for snacks and drinks. A must have for a family!

Great product, the beverage door and water dispenser is worth the extra money.

Beautiful fridge, modern and functional. A statement piece.

Absolutely love this refrigerator. Delivery was quick and extremely professional.

It looks very sleek and the beverage center makes filling up kids water bottles so much easier and it’s quiet at night if you have pets.

Love the frig it makes two size ice. Purchase and delivery was great would definitely buy again and tell my family and friends.

Very spacious. No branding on the doors. Multiple color of panels to choose from. Has everything you need and some things I could have never imagined. Love it!

We were in the market for a new refrigerator for awhile. Our old one was over 20 years old and on its last legs. After some research we decided on this one. GREAT CHOICE FOR US. The easy access door for common item is a time saver.

Slick new fridge with ample storage space and convenient water dispenser

So far this has been a great purchase. The amount of room in the refrigerator is more then enough.

We are highly satisfied with the refrigerator and Excellent service.

Awesome Service and Product I recently had the pleasure of using this service, and I must say, it exceeded my expectations in every way. From the moment I engaged with their team, I was met with professionalism and a genuine desire to help. The product itself is top-notch, showcasing excellent craftsmanship and attention to detail.

The new design is working well so far, without the problems of the earlier version. The appearance and functionality of the refrigerator is great.

So far we absolutely love this fridge. It has plenty of space and looks great. I'd say the only slight issue is that it makes ice pretty slowly and the stainless steel isn't very fingerprint resistant at all.

stylish yet elegant and very spacious with a minimal design yet so beautiful

So far so good.... Ice works much better than our previous Samsung and it has a little more room... I will update later as our original Samsung began having troubles shortly after.

Great fridge had a small issue when the ice and water pitcher didnt work but once we exchanged it was great

Great product, and good pricing during Black Friday.