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Customer Ratings & Reviews

$2,299.12
Save $760.87
The comparable value is $3,059.99

Customer reviews

Rating 4.7 out of 5 stars with 1998 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the product's overall performance, praising its sleek design, ample capacity, and convenient beverage center. They are also pleased with its efficient ice production, perfect size, quiet operation, and effective temperature controls. However, some customers have noted that it is not fingerprint resistant and express dissatisfaction with the interior shelving height.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,998 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Clean lones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful refrigerator clean lines. No door handles to bump into

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery date fiasco

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got delivered. They kept pushing my date back and I end up canceling.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello QuentinS,

      We understand that you overall purchasing experience can be disappointing.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker stopped working after 3 months. Would not recommend Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that owning a refrigerator with a non-working ice maker can be disappointing, JoseS. We're here to help.

      Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.

      Ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Ice maker is not working properly:
      https://www.youtube.com/watch?v=rArwTN_yhCc

      Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.

      How to maintain the ice maker in your Samsung refrigerator:
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146829897) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Beverage center, Capacity

    Rated 5 out of 5 stars

    Perfect fit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. Lots of space. Beverage center is great - wasn’t sure if I’d like it, but I love it. So much more room than my old fridge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered refrigerator is not cooling properly and will need to be replaced.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for sharing the status of your appliance when it was delivered.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a problem with it since we got it not very happy with it right now

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146473412) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went bad after 18 months. Doesn’t hold proper temp

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Making sure your fridge is cold enough to preserve food is important, MatthewjR. Let's get the information you need to ensure your refrigerator is cooling properly.

      You can learn more by clicking the link below and checking the hyperlinks and the video embedded; kindly select the scenario that best fits your situation to get the best guide on how to quickly and easily fix the cooling issue with the refrigerator.

      Cooling issues with Samsung refrigerator or freezer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146990935) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Complete Failure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrible experience. Best Buy totally failed me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    FADA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water taste is so bad. It looks so cheap. The doors are not level at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for reaching out. We are saddened that the fridge's water tastes bad and the doors aren't leveled. I understand that this experience is not ideal.


      To help you with this, I am providing these links below to guide you on the concern that you're having.

      Kindly click this link about Samsung refrigerator water dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

      How to fix your refrigerator's water dispenser:
      https://www.youtube.com/watch?v=XR86_O-ZfFA

      Ho to level your Samsung Refrigerator:
      https://www.samsung.com/us/support/answer/ANS00062321/

      You may also check out our youtube video on how to balance your fridge:
      https://www.youtube.com/watch?v=56WIrCOKoiI

      You may also check the User's Manual on pages 30-31 about Leveling your fridge and 55-66 about Maintaining your Samsung Refrigerator:
      https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf

      Should you need assistance, you may reach us via the following for immediate support:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144801760

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Samsung Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problems with buying a Whirlpool at Home Depot. It went out within the 2 weeks i had it. So got my money back from Whirlpool. Then went to Bestbuy and buy the samsung. I have not had any problems with it. It love it. The beverage center & the ice is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Some one hit the button

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was damaged on the bottom the guy s tell me about it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Pros mentioned:
    Capacity, Ice production

    Rated 5 out of 5 stars

    Samsung refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge and the two type ice. Looks amazing in the kitchen and has so much space

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator just looks good don’t work well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Double charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was double charged for this item on July 15th 2022

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy Customer Service department at 888) 237-8289 is available 24 hours a day to claim a refund for the double charge.

      Reference Number: 1144745225

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it is a fantastic unit. The only problem is that the installer didn't leave my doors properly aligned, which detracts slightly from the aesthetics—but the appliance itself is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Refrigerator. perfect size for my kitchen and absolutely love the drawer space it has!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Cool Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely elated with our purchase of this refrigerator! We find we have all kinds of room in the refrigerator as well as the freezer and we love the two size cubes!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    It works as nice as it looks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Really helps the kitchen stand out. The beverage station and water pitcher has quickly become a favorite feature.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent refrigerator. Top quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely spacious, both frig and freezer. Very convenient door for your pitcher of water or water faucet. Can easily access without opening the entire refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy knows refrigerators!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator, second one like it we bought since we gave our first one to a family member.

    I would recommend this to a friend