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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1994 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,994 reviews
  • Rated 5 out of 5 stars

    Even better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and more spacious than we realized. Cools down fast and stays colder than our previous whirlpool. The two different ice sizes are appreciated and we like that it can store a lot more ice than other refrigerators.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fancy fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Love the beverage center and the ice with the fancy scooper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a dent in the side Best Buy worked well with us to make it right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not ask for a better refrigerator just love the water container

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best company ever! Love the sales man and total tech.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst Customer Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s customer service is the worst I have ever experienced. Claire, Joel, and the rest of the team are horrible. The supervisors are incompetent and they just blatantly lie. I will never purchase anything from this place again. Considering the amount of money I spend at this place you would think that customer loyalty would matter. But I guess not. You just lost a loyal customer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    MY REFRIGERATOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE MY REFRIGERATOR -VERY SPACIOUS AND WHAT CAN I SAY-I LOVE EVERYTHING ABOUT IT.....MY FAMILY AS WELL LOVES IT.....LOVE THAT IT DOESN'T HAVE ANY HANDLES...I WOULD ALWAYS BE CLEANING THE HANDLES ON MY OLD REFRIGERATOR....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dent on front door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right door arrived with a small dent and need to be fixed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give a 0 if possible. Haven't even reached 2 years and both the freezer and refrigerator stopped cooling. 2.5 weeks later a Samsung tech from Cone Appliance comes out and "fixes" it. Refrigerator works for a couple of weeks, freezer never fully freezes and now both have stopped cooling altogether again. Within a month I have had to throw out hundreds of dollars of food twice. Will never buy a Samsung refrigerator again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Richard, we understand the significance of a working refrigerator in your household. Let us help you out.

      Please refer to the resources below to rectify your fridge's cooling concerns. Please click the link and hyperlinks and watch the embedded video for tips.

      The refrigerator or freezer is not cooling at all:
      https://www.samsung.com/us/support/troubleshoot/TSG10003479/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151312818 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung bespoke is great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Looks great and love the functionality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! Love the layout and all of the functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!!! The layout was very well thought out. It’s perfect!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good combo, we bought bespoke bundle refigerator+washer+dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided while in store to get the order placed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product great value amazing price Outstanding service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good.. enjoy the different ice cube options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally delivered and installed; a job very well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is wonderful. I love the water pitcher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Orlando

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve maker is too small and don’t make enough ice water dispenser

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dual zone is pretty cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I love it can’t wait to change to color panels

    I would recommend this to a friend