Customer Ratings & Reviews
- Model:
- RF29BB8600QLAA
- SKU:
- 12372919
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
to a friend
Shelves height problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the height of the rows you only have 1 option. And i cannot fit any drinks upright if not at the doors.
I would recommend this to a friendBrand response from Samsung
Posted .IsabelleP, we understand how you feel about the height of the shelves. Allow us to help you with this.
Here is a link for tips and tricks on organizing your fridge. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Bespoke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent model colours look great very efficient and giod looking
I would recommend this to a friendLook great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great have yet to see how well it performs will update later
I would recommend this to a friendBespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever !!! Storage is premium! Just a huge fridge
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator only thing is water that is dispensed is kind of warm.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bees,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator water dispenser dispensing warm water. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529457
Thank you for choosing Samsung. Have a great day.
-Trisha-
We like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, great customer service and delivery.
I would recommend this to a friendNever delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged on delivery and sent back. The new delivery has been canceled 3 times and I have yet to receive the fridge. It has been 4 weeks now and no fridge. Maybe it will get here on the 4th attempt who knows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James K,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Leo
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our refrigerator, just waiting for our panels
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. A bit pricey. Happy with my purchase.
I would recommend this to a friendGreat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get size just wish the freezer would be bigger but love the other features it has
I would recommend this to a friendBrand response from Samsung
Posted .Hi JulioL,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Always the freezer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer keeps frosting I keep fixing it to where it should be but still does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to deal with a freezer that keeps frosting, MaryannN. Let us help.
Here is a link to troubleshooting steps when frost forms in the refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146846053) to help our team pull up your information when you message us.
Thank you.
-Angelica
Did not last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator lasted 22 months - the compressor went out and the refrigerant was not holding pressure after the tech replaced the compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mindy,
We can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151398536) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Total Trash!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of crap. I bought this 10 months ago, its been out for weeks and has a 2 year warranty and Samsung hires a company out of Memphis called US Appliances to repair their items and they NEVER show up. They make appts and I take off work and money lost. 3 times now, 3 weeks no fridge, and they dont care nor do they have a clue if whats going on. Samsung cant reach the repair company and neither can we.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bruce,
We understand how hard it is to not have a working refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292313) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Refrigirator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I registered my product at samsung.com but still i didn't received any email about panels, so frustrating, even delivery not smooth.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maddy,
We apologize and understand that your email for the fridge panel is not yet addressed.
We want to communicate with you further. Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number (1144907150) to help our team pull up your information.
Have a great day.
^Charles
Damaged product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged from the bottom seem like the weight is too heavy for the piece in the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nandez,
To better assist you with your refrigerator that came damaged, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Bad refrigerator.Installer broke my water shut off
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Samsung refrigerator was bad and wouldn't cool. I asked for a replacement. The second Samsung refrigerator worked right at first. It started not cooling correctly. I set the temperature to 34 degrees. I have to unplug it from the wall and reset it before it starts cooling again. The installer broke my water shut off handle. It just spins around and won't shut the water off. That is going to be an expensive plumbing bill just to get that replaced according to my plumber.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We can feel the frustration you have with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090336), and it will help our team pull up your information.
^Rodel
"Extra" delivery fee?? Really?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store employee ringing us out never mentioned "extra" delivery fees. Fridge was delivered while son waited. When they got here they said the doors needed to come off to fit and we dudnt pay the "extra" for that. So the delivery guys dumped it in the garage and left. Its still there! Honestly, I'm disgusted and will never buy another appliance from you. Extra delivery fee??? Still have no fridge setup 3 weeks later. Dont buy from them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
DO NOT BUY!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had refrigerator for 1 yr and 2 month and neither fridge or freezer work. You figure a fridge would last longer than a yr. And of course manufacture warranty is only for 1 yr. What a joke. Save your money and buy a different brand. Unless you don’t mind not having a refrigerator for days until a technician gets back with you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your frustrations with the fridge are valid. Allow us to extend our assistance.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147001128, to help our team pull up your information.
Have a great day!
^Chrystel
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn’t help Getting panels From Samsung, Total tech was NO help
I would recommend this to a friendBrand response from Samsung
Posted .We're thrilled to assist with obtaining the panels you need for your Samsung refrigerator, BillF!
Below is a link to our website. Check the panels and the colors available that are compatible with your Samsung refrigerator.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels
You may also visit samsungparts.com to check the available refrigerator panels.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145689652) to help our team pull up your information when you message us.
Thank you!
-Angelica
Not a reliable refrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new refrig keeps shutting off! Best Buy is replacing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille