Customer Ratings & Reviews

My fridge is amazing true quality thank you best buy

This was the best gift ever I ever received, it’s so beautiful fancy and bigger.

Only reason for 4-stars is the fridge will not allow you to lower the temperature below 34 degrees. I do not know if that is an energy-efficient thing or if my wife and I like our milk and drinks too dang cold. Otherwise, great looking and stylish fridge.

Love this refrigerator so much, lots of room inside as well as in the freezer

I have had no issues and works great. The beverage center is definitely a convenient feature.

Great refrigerator, PRO- a lot of space on the top as the ice maker is on the bottom CON- loss space on the bottom (freeze) because of the ice maker PRO- excellent beverage center CON- the door doesn't stay open; had it service and was told its most be a design defect

We love it. It's everything we need ❤️ ♥️. Our kids now want to purchase one just like this and get rid of their 3600 refrigerator.

I love the clean lines and space arrangement inside. It fit my space nicely and delivery was efficiently done.

We love the size and it’s beautiful everything is organized

We love the beverage center and the middle drawer option to be part of the fridge or freezer. Very happy with the refrigerator.

Love this frig. Water in door is so convenient!!

Great fridge. Looks amazing and there’s so much room. The beverage station with the auto fill pitcher works great!! The flex drawer is perfect for drinks or for frozen foods.

Absolutely love this refrigerator. It is our first Samsung. We love it!

We love this refrigerator! The extra drawer is great for kid's snacks and easy access. The in-door beverage center is also a great feature we didn't know we needed. Lots of space!

I love the design of this refrigerator. My two favorite features are the flex zone and beverage center in the door. The freezer space is more limited because of the flex zone.

Thought my we would love this refrigerator, and we do, just not this one that arrived all scratched up in places that would be absolutely visible. However, Best Buy made good and provided us with an alternate fridge which we are very happy with. WAY TO GO BEST BUY!!! PLEASE NOTE: the scores underneath are for the replacement refrigerator:-)

Great fridge looks very nice has worked great 1 year in

We weren’t going to buy a Samsung fridge to replace our previous Samsung because we had the notorious freezer problem with that one—and it’s why we needed a replacement. But the salesman said they had been redesigned and fixed that issue. This fridge was nice and had everything we wanted and since it was supposedly improved, we bought it. Almost 3 months to the day that it was delivered it died. And it died the day of my dad’s open-heart surgery. We had just stocked up because my dad was coming to my house to recuperate post-op. Before surgery, he brought his perishables so they wouldn’t rot in his fridge. This was on 8/22. First thing the next morning, I called BestBuy because I had their Total Protection Plan. Unfortunately, they said it was under manufacture’s warranty so I had to call Samsung. Samsung had me repeat many of the troubleshooting tasks I had already done and finally put in a ticket for repair around 3 pm on Friday, 8/23, with the promise that I would hear from repair services within 24 to 48 hours. We limped through the weekend with a cooler and a dorm fridge (thank goodness we had it) but never heard from a repairer. I tried calling the repair company on Monday but couldn’t get an answer. Looked up their local address only to discover they operated out of a local storage company’s storage unit! Fed up, I angrily tweeted at Samsung and BestBuy. I heard from Best Buy within 30 minutes. (That’s amazing because I’m nobody on Twitter and have few followers.) Samsung took a couple of hours to reach out to me, only to say that I’d hear from a repair company soon. They promised to come out on Thursday (a week after the fridge died). We agreed to that and when the (really nice) repairer came out, he quickly discovered the issue involved super-expensive parts that Samsung doesn’t allow them to keep in stock. As a result, we would have to wait 3-5 days for repair. This was on 8/29 before the holiday weekend. BestBuy had said there were options so I followed up to see what they were at that point. They agreed to replace our fridge with a comparable one for free with the caveat that if I picked a more expensive one, I might have to pay the difference. The best news was that it didn’t need to be a Samsung. The one I picked that was closest in features and size but it cost several hundred dollars more. BestBuy covered the difference to make up for the inconvenience and lost groceries. Samsung called last Friday and said they will fix my fridge next week on 9/10. I was so happy to tell them I’ll NEVER buy a Samsung fridge again. And I’m so grateful to BestBuy for making this right. That’s some great service recovery right there. My new LG fridge should be here today (9/5) and I’m so excited. Thanks BestBuy!

Best refrigerator. Love it. Roomy and easy access. Beautiful!

Great product, the beverage door and water dispenser is worth the extra money.