Customer Ratings & Reviews
- Model:
- RF29BB860012AA
- SKU:
- 6493523
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Awful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has given me nothing but grief from the day it was delivered. I hate it with every fiber of my being. It is without a doubt the worst refrigerator in existence. Spare yourself the headache. Don't make the mistake I made. Do not buy this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AliaL,
We understand how you feel about your overall experience with the refrigerator. We want to speak to you directly to know further details about your feedback and to be able to provide support and see what options we can offer to help you.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151732878) when you message us so our team can retrieve your information.
Thank you.
Nicole
Havent got it yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure havent got it yet. But they wanted to give me 5 bucks for this review
I would recommend this to a friendBespoke Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only been a month, but like the Fridge. Ice maker is very slow.
I would recommend this to a friendDon’t have my refrigerator yet and paying for it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have my item yet. The first one that i received was damage. And they keep sending the same one everytime they have have to replace the old one. I am tired to be sending the same refrigerator back and have not got mine yet. And the worst thing is that I have to start paying for the refrigerator even I don’t have it. I have being communicating with Best Buy, customer service of the card, citi bank and they dont resolve nothing. Especially the citi bank people are the most bad customer service ever.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Love!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge!! Color didn’t go with our kitchen though
I would recommend this to a friend- Pros mentioned:Overall performance
Sight unseen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a lot of dents, surface-wise that were unseen due to bubble seranwrap covering. I mean it know it was a couple hundred off, but still paid 1500 for it. Otherwise unit itself funtions great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Samsung - Bespoke 29 cu. ft 4-Door French Door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, great fridge. Love the pitcher in the door.
I would recommend this to a friendUnsure….yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whole concept but already have issues with ice.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Many options to use from the flex drawer to the beverage center. I have really enjoyed this fridge!
I would recommend this to a friend Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is very easy to use and the drawers and ice maker are well placed and efficient.
I would recommend this to a friendPOOR QUALITY REFRIGERATOR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A low quality refrigerator, it was bought two years ago, first the water dispenser failed, when I called the technical service they indicated that it was damaged and had a change cost of $800, I looked on the web for the part that cost $250 and had a video on how to change it and it was very simple, a few months later it began to defrost, the technical service came and indicated that some filters were damaged, they changed them and that is covered by the warranty, two weeks later it came back with the defrost failure, the technician came again and indicated that the refrigerator no longer worked, that is, it was totally damaged after just two years, now I am claiming the warranty with Samsung. A refrigerator that costs more than $3000 is a very bad machine. Draw your own conclusions.
No, I would not recommend this to a friend- Pros mentioned:Ice production
MEL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a neat fridge. Enjoying the options, small and large ice cubes, easy use of space with French doors.
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing refrigerator, it has so much space and the extra drawer is used for my kids snacks
I would recommend this to a friend - Pros mentioned:Capacity
Eghhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years the item broken the fridge section would not stay cool and I called out to get it fixed and they quoted me $1,300 for the issue at that point I went and bought a new fridge. It has good amount of storage but only working for 3 years idk about thag
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, OksanaG.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Beverage center, Capacity, Ice production
Samsung Bespoke, Would Buy Again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge for about a month now and really love it so far! The beverage center and two types of ice are my favorire featutes. Spacious, quiet and functional!
I would recommend this to a friend - Pros mentioned:Ice production
Awaome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the storage space and the ice maker worh the water pitcher had product would recommend
I would recommend this to a friend Best fridge/freezer we've ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb fridge/freezer. Maximize storages, minimizes release of cold when opening sections.
I would recommend this to a friendIce maker is not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 3 weeks ago and the ice maker stop making ice.the very first day it took so long to start making ice then it was very slow it work for few days and sudenly it did not do any more ice.poor quality ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker stopped making ice.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660913
Thank you for choosing Samsung, and have a great day!
^Rainly
BB should advise buyers to check with plumbers 1’s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t have it yet. BB was not plumbing needed changing. BB SHOULD SDVISE CUSTOMERS OF THIS POSSIBILITY I also bought a stove and I still don’t have it needs new valves as well….. did not foresee this problem therefore delivery is now scheduled for Jan 13
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator makes to different types of ice. The refrigerator even have an alarm on it just in case you leave it open.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MykeeshaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel