Customer Ratings & Reviews
- Model:
- RS28CB7600QL/AA
- SKU:
- 6529228
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the spaciousness, beverage center, ice maker, and design of the BESPOKE Side-by-Side Smart Refrigerator with Beverage Center. They appreciate the ample storage space, hidden beverage center, dual ice maker, and sleek design. While some customers would prefer a crisper drawer and a longer warranty, overall, customers are very happy with their purchase and find that the refrigerator offers great value for its price.
This summary was generated by AI based on customer reviews.
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine so far. Plenty of storage in the main compartment.
I would recommend this to a friendWouldn’t repurchase this fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge would be GREAT if not for the horrible ice tray design. The tray is slightly too narrow for the tracks and anytime you barely touch it, it falls off. Pull the tray bout to get ice, it falls off. You then have to remove the entire tray and reset it in the freezer to prevent it from getting broken and to also ensure ther freezers continues to make ice. Call Samsung about it, they want you to purchase a new part, not even discussing the dimensional flaws or what have you. King of ridiculous. otherwise, a solid fridge, a little small for a family of 4 but you have to fit in a fridge into the space you can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for reviewing one of our products. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge. i think any samsung product is good. unique style. loons very clean.
I would recommend this to a friendReview on Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already having issues with the drink station......
I would recommend this to a friendVery Cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute UNIT of a fridge with allot of neat add one if you have the money to spend this is your must pick
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great, still missing items and tech support isn’t really doing much about it, it took us awhile to get the water and ice going since the installers didn’t set it up or help us
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Loved the fridge for 65 days. After that...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me one that had a dented condenser. It went out after 2 months. They wouldn't help as I had just passed the 60 day window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Poor installation & tech support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The single glass water dispenser is not cool water; pitcher water gets cool eventually; best Buy did not fix it and technician said it is normal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RoyaB,
We understand that not having cool water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser is warm. Browse the guide until the "If the water from your dispenser is warm" section to learn more.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148373621) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not finger print resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be finger print resistant but you clearly can see the finger prints.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and so far so good. Just wished it had a light in the bottom of the freezer.
I would recommend this to a friendBespoke fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around, came with a slight defect that hasnt been fixed yet.
I would recommend this to a friendNot what I thought it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you open refrigerator the freezer automatically opens and stay open until you notice it's cracked to close it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience differs from what you anticipated. We're always available to help, AmyS.
A correctly "leveled" refrigerator is not level from front to back.
Refrigerators are designed to tilt back slightly, which allows the doors to close independently and facilitates draining.
This will help close the door automatically and prevent the other door from opening. Learn more from the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
We would like to speak with you personally to assist you with the door crack and have it serviced on our end. Please visit the embedded links for further help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147625991, to help our team pull up your information.
Have a great day!
^Chrystel
Dont waste your money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great until a month ago. The it stopped making ice. Called and tried to get it repaired but there is no samsung repair center near us. It has completely quit working now for 2 weeks with no delivery scheduled. Would not recommend buying a samsung appliance unless you live close to a service center.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your fridge's ice maker concerns. Please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147655738, to help our team pull up your information when you message us.
Have a great day.
-John
WORST PURCHASE IVE EVER MADE!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is single handily the worst purchase I have ever made! I financed and recieved this fridge only a year and a half ago, and it is already broken! Not cooling on the fridge side at all. Samsung only offers replacement warranty on all parts for 1 year. 5 year warranty covers compressor and a few other insulated parts, which aren’t the cause of the problem. I would’ve purchased a warranty plan through best buy had the salesman told me that this fridge would break in less than two years! Absolutely ridiculous. Now I’m going to purchase a basic fridge for less than the cost od repairs, and still have to pay off a broken fridge that’s life doesn’t pass 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the refrigerator can be disappointing, Sheldon.
We suggest contacting our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice. It functions as it should. Before buying this refrigerator take in consideration that it is very deep and sticks out almost 12” past your cabinets. I wish the sales person would have brought that to my attention.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, MichaelaJ.
We are happy to hear your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Don't buy. Craps out two weeks after warranty,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan gave out two weeks after warranty, which is based on purchase date. My fridge got delivered a month later as it wasn't in stock. Cost for repair: visit $140, future labor & parts $60 + $300, that is, a total of $500. So apparently the warranty kicks in the day of purchase, not when Best Buy delivers. Buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iliahi,
We understand that your experience with your refrigerator differs from what you anticipated. Let's get you the help you need.
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150602496) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was neat but he little self opening feature doesn’t get used! But the refrigerator still makes the noises after it’s open! Just not that neat anymore!!
No, I would not recommend this to a friendElegant and affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very elegant but when you open the fridge (right door) and you accidentally touch the censor on the other side of it. The freezer (left door) opens as well.
I would recommend this to a friendBrand response from Samsung
Posted .Matet, We're ready to help find solutions to enhance the performance of your fridge's door.
A refrigerator that is correctly leveled is not leveled from front to back. It is designed to tilt back slightly, which aids in the automatic closing of the doors and facilitates drainage. This feature ensures that the door closes on its own and prevents the other door from opening. Please see the link and watch the full video for more details.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146032254) to help our team pull up your information when you message us.
Have a great day.
-John
Don't buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't offer installation. Bout one in lowes intead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment is valid. Let's help you with the installation, Alaska.
We would love to speak to you directly to help you with the refrigerator's installation.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147023016, to help our team pull up your information.
Have a great day!
^Chrystel
Decent fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far enjoy it the automatic opening is wierd and an adjustment but like it.
I would recommend this to a friend