Customer Ratings & Reviews

I bought a TV on 12/12 and pick it from store on 12/18. I bought many items in best buy and I always trust them so I didn't switch on TV until Christmas weekend (12/23) and then I saw that TV is not switch on. I see a curve (may be a damage) on the screen when I power on TV. I called best buy and tried to return the TV. They told that you can go to any best buy store to return TV. I drove to Best buy store and then they are saying that I should return defect/ damage TV with in 3 days of pick up from store which they didn't mention anywhere in the receipt or given papers. Now I am help less. Please help me on this.

Refresh rate not adequate. I watch Cramer and stock quotes coming across the screen leave lines. I didn't think this would be a concern with a 4k tv. Very dissapointed.

Tried connecting to apps on TV and keep getting an internet unstable error, which means it is not very smart. Searched the web and found forums with the exact same problem. Everything else is fine.

Has ads built into the system. Has failing lights after 3 years. At 4 years it now has burn-in issues. Controls are sluggish.

I picked up this tv for my daughter's birthday present (was what she wanted for her room) and within a month the tv quit working. It's currently out for repair with the Geek Squad...

I purchased this on sale and was excited about the new TV. It worked for one day and then a small red line formed on the screen. Called Samsung and they walked through all the diagnostics and determined it was defective and would need services or returned. I returned it to Best Buy and since it was a discontinued item they did not have any more in stock and said I would have to pay $150 for the newer model. I was supposed at the lack of service and have decided to look elsewhere for a TV.

When I set up the tv, it started well and lasted for 5 mins , then began power cycling (Restarting) continuously. Not sure why it happened. Returned it to bestbuy store and the returns was quick and clean - Thanks to bestbuy for that. Maybe mine was a bad or faulty piece , I am not sure , but still buying your first tv and it lasting just 5 mins gave a bad impression. Didnt want to exchange and get the same brand again and try my luck a second time.

The tv worked fine but the front screen was separated from the frame so I returned it will try another time

I bought this tv to run both my xbox one s, playstation 4 pro, and my gaming desktop. I noticed that when i originally purchased the tv that I could only get HDMI 1 to output 4k with HDR so I had to swap the HDMI cable between HDMI ports if I wanted the full HDR 4k effect with my consoles. I spoke to best buy customer service and it turns out that my tv is defective and I need to return it. The quality control continues to be awful from Samsung.

This Samsung TV was non functioning right out of the box. The screen was just a blur of swirled colors. Unfortunately I had this TV shipped directly to my home, so by the time I was able to return it to the store, this model was no longer available. I bought this Samsung TV because it was on sale for about half of the regular cost and was a great deal. I was offered a comparable model for 250 dollars more, but said thanks, but no thanks.

Internet on TV stopped working. Says no wireless signal. There isn't anything wrong with my Wireless. Need help fast

The only way to get the 4K affect is if the picture is blacked out along the edge of the screen, making the 40-inch TV I purchased seem like a 32-inch TV. If the picture is zoomed in to fill the entire 40-inch of the screen, then the picture quality is less than a normal LED or plasma 1080. The TV image in the store looked awesome, but it cannot be replicated at my home.

Purchase was awful. The TV was dented in at the top with a scratched screen. I will never buy an open box item again. I have purchased 3 tv's from Best Buy with no problems. They were new. The only reason I bought this open box was due to the statement, the Geek Squad checked it out and stated it was in perfect condition. That was so far from the truth.

Poor picture quality. Picture brighter and fades lighter viewing from right or left angles.

TV stopped working after 2 weeks, had to return. Best Buy was great to work with, they let me exchange the TV for a different brand and model TV. When they came to deliver the new TV, they took none working TV back. They made the whole process very easy for me.

Not getting the picture I think we should be getting

Purchased as Christmas gift for my daughter...when they opened box they found the screen broken and notified me.I have a best buy store nearby,can we exchange it there?.....Please advise Thankyou, James e.Brown

Would never purchase a Samsung TV . Have had to replace the last 3 within 1 to 2 years

I bought two 40" Samsung TVs as Christmas gifts and both were damaged right out of the box. Screens damaged. One wouldn't even turn on. Took them back and exchanged for a different manufacturer.

The item was on sale and screen was broken when removed from box. The item was discontinued and never got to buy one. Staff very helpful but there was nothing they could do.