Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
Don’t waste your money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased 2 of these pieces of junk. They never stay connected to the internet which makes it really hard to stream anything or screen mirror. I have 2 other tvs in the house which never have problems because our internet is really fast. The Samsungs literally just disconnect themselves and buffer all the time. One is actually worse than the other. I have called Samsung a number of times and they run me through time consuming test and then say nothing is wrong:( That’s a lot of money wasted and I am stuck with these things. My roku tv and amazon fire tv both stream amazingly. Will not buy Samsung again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wyldflwr:
I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.
If you are experiencing issues with the WiFi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV.
Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. For further questions, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Don’t purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this tv and within a week I was having the same issues as others, but luckily this happened sooner than later. The tv would randomly turn off and within a week would have this distorted blue-ish screen come on when I turned it on. I unplugged the tv and that would fix it until I turned it on again later and would have the same issue. The software was up to date as I just installed it, and resetting everything still didn’t fix the issues. I called Samsung and takes 1-2 days before an authorized repair person will call to schedule. I called them (repair co.) and they said there is an issue with this series and will be a while before they can come diagnose/fix. I returned both of my new 43” and 55” televisions. I didn’t want to chance the 55” having the same issue since it was still the same model series. I’ve been loyal to Samsung and have never had issues. Samsung says they’re not aware of this problem, but respond to reviews reporting the same problems I had. Unfortunately, options for good televisions aren’t available as they’re sold out or not making due to Coronavirus closures. I thought I did my research, but Samsung failed me for the first time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanW:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Your feedback is very important to us as we continuously strive for best-in-class product and service. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), Available 8 AM-12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Samsung Chrystal UHD TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and service. I received my order sooner than I expected.
I would recommend this to a friendTv screen breaks very easily!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today October 8th, 2023, the tv screen broke; I purchased this in May 2023 and it’s already broken. The last few TVs I purchased (all from Best Buy), the screens break so easily. The previous tv I bought I purchased it with a warranty plan and I couldn’t even use it to get the tv repaired. I am so disappointed in the TVs I’ve purchased, very easily broken.
No, I would not recommend this to a friendMy best television experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best smart tv I have and I love the applications like Netflix, Hulu and Amazon prime that I can just logged in my account with having to buy Amazon sticks or Roku.
I would recommend this to a friendGreat addition to hubby’s home bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for the hubby for his bday. He was looking for a tv to add behind the bar. It did the trick. He loves it. No issues with the tv performs as stated. 100% recommend.
I would recommend this to a friendGreat picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scored this on sale and thoroughly enjoy the additional features the tv came with.. it works great with mirroring my iPhone as well.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv and it looks good and very pretty for living room. I would also like to see the difference between the two versions, but everything is beautiful. No complains.
I would recommend this to a friendTVPicture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful people. TV was delivered to my car promptly. Telephone people were very helpful in placing my order when I could not get logged in to retrieve my points. Thank you to everyone!
I would recommend this to a friendGreat television.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a small beach cottage, I chose this tv to not “dominate” the room. Worked as intended, Samsung one connect made mounting more difficult than expected.
I would recommend this to a friendSamsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipment was awesome. They delivered it earlier than expected. Great job, Best Buy! The TV was awesome too!
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched cable providers and needed a tv compatible with Spectrum app.
I would recommend this to a friendGreat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am using it also as the 4th monitor for my video rig. Works great!
I would recommend this to a friendA Perfect Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a tv to fit on a certain shelf. We’ve been satisfied with our other Samsung TVs.
I would recommend this to a friendAmazing Tv!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must buy. Also comes with Xfinity App and much more!
I would recommend this to a friendPlease don’t hesitate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv, fits perfect in my office. The clarity is perfect on my Apple TV.
I would recommend this to a friendKitchen tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv wanted something in my kitchen, to watch during dinner.
I would recommend this to a friendHappy Camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture and Samsung tv plus aaaaaaaaaaaaa
I would recommend this to a friendBroke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two black bars appeared on the screen after six months of use. Please tell me what I have to do?
No, I would not recommend this to a friendVacation home tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good value. First one was delivered broken, exchange process was painless and fast!
I would recommend this to a friend