Customer Ratings & Reviews
- Model:
- UN43AU8000FXZA
- SKU:
- 6452966
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the picture quality and ease of use of the 43" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the smart TV features, the price point, and the sleek design. However, some users have expressed concerns regarding the remote control's ergonomics and the volume control's range. A few customers also mentioned that the operating system and user interface could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an older Insignia TV and using at as a studio monitor in my recording studio. Looks great and does everything we need it to do! Sound quality isn't the best but we don't use it anyway so no big deal...
I would recommend this to a friendInstall Servicemen were Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the Samsung TV and especially with the delivery and install service. The two gentlemen that did the install were very polite, efficient and cleaned up after themselves (i.e. did not let drip droppings go on the floor)
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, poor sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, great picture. Sound is terrible, very tinny. I was quite surprised. A sound bar will be added to compensate. Tried adjusting using recommended settings and doesn’t change how bad this thing sounds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Curly,
I am glad to hear you are enjoying the picture quality provided by the AU8000 and value your feedback regarding the sound quality. Your experience will be shared with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Bedroom TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was purchased as a 2nd tv for the bedroom. I really like it. I just wish I could figure out how to dim it at night, it looks so bright sometimes. Like shouldn't it automatically adjust? There must be a way... Other than that it's a great tv.
I would recommend this to a friendGood value for money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value for money. One very minor issue with the remote, the volume up-down switch is pressed to mute the sound. It is a bit to sensitive since the sound is sometimes inadvertently muted when simply adjusting the volume.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture BUT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung, but this TV has awful speakers for what we paid. The picture was beautiful, but returned because of speaker quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bryan72,
I’m sorry to hear the sound quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great and both of my kids love it! It is used for gaming and the set up was super easy/fast! I would get another one of these for another room in the house. I did research this online ahead of the purchase and the BestBuy web site made this simple.
I would recommend this to a friendNot a bad choice at 43"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. Has all the latest features. Works with Google, but cannot control tv by voice without the remote. Can use remote to control smart devices. A small amount of motion blur when watching sports.
I would recommend this to a friendNot compatible with YouTube TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV BUT the YouTube TV app does not properly work. It will work for about 5 minutes and then when you change the channel, all you get is a black screen. After much research and speaking with YouTube TV customer service, it has to do with the Smart Hub software on the new Samsung TVs. They are not compatible and therefore glitches. I have a 2018 Samsung and everything works perfect. No complaints at all. We switched over to YouTube TV and very disappointed. So I am returning the Samsung for Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lucy!
Thank you for sharing your review of the Samsung AU8000 TV. Your details regarding your the experience with YoutubeTV are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Great for Normal Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used the TV much -- and stuck with Samsung as we have one already and I wanted to make everything as seamless as possible -- but I thought the value was great and so far, so good. We're just using it for regular TV watching but like it so far!
I would recommend this to a friendBuy SAMSUNG TVs at BestBuy for a GREAT experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great TVs (we have 3) and BestBuy is the best place to purchase any of the many models the offer. ONLiNE Purchase was easy and added extended coverage for peace of mind. Delivery was actually early!!! Excellent experience!
I would recommend this to a friendGood value for the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works well in the bedroom and pre-installed apps work well overall. The remote resembles a FireStick remote control so if you're familiar with them you'll like it - if not, you've got some learning to do!
I would recommend this to a friendEasy Button
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Samsung guy - when it was time to buy a new tv to replace a very old non smart flat tv I knew exactly where to go and which brand to buy. Best Buy made it super simple to buy online - went to the store went in and picked it up. Thanks!
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, works as it should...fyi...the volume control on the remote is a push up, push down lever...my wife actuality thought the volume was broke, but its not...probably should of read the manual...
I would recommend this to a friendSamsung 43 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Had bought one from Target, got it all the way home 1/2 hr. Drive and the screen was shattered. The box was in perfect shape , returned it and went to Best Buy… no problem s!
I would recommend this to a friendLight and Bright
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and bright. We bought this for our spare room and it has served us well. The interface with the primary menu was a little bit of a learning curve but overall very good purchase, great price.
I would recommend this to a friendLove the Samsung TV, but a sound bar may be needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely pleased with the Samsung Chrystal UHD television. I gave 4 stars because the sound quality is insufficient in the cabinet where the TV is placed, so we had to purchase a Sound Bar. Recommend purchasing this TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Average
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture quality, however the audio is very poor. Also, be careful with fixed wall mounts, I had trouble getting the cables routed without the bottom tilting off the wall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CBue,
We appreciate you sharing your thoughts regarding the sound quality and design of the TV when mounted using a flush mounting solution. Please know, the AU8000 features grooves on the back of the TV designed to assist with hiding or routing your cables. Additionally, there are a few settings you may want to try to tune the sound to your liking.
You can quickly change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Picture quality
Ok not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but the on timer is gone and this is a basic requirement. Picture is so clear just like it was in the room with you. Get a sound bar what a huge difference.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Honestly,
Thank you for your purchase and review of the Samsung AU8000 TV. Please know your TV does offer several features that automatically turn off your TV after inactivity. To ensure they are enabled, please follow the below steps:
Go to Settings > General > System Manager > Time > Off Timer.
Go to Settings > General > Power and Energy Saving > Auto Power On.
You can also use the Sleep Timer if you want your TV to go off after an exact amount of time. Go to Settings > General > System Manager > Time > Sleep Timer.
I hope this helps!
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent from the time i walked in the door until the delivery. The staff was very knowledgeable, friendly and professional. Will definitely shop there again! Thank you for a great experience!
I would recommend this to a friend