Customer Ratings & Reviews
- Model:
- UN43AU8000FXZA
- SKU:
- 6452966
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the picture quality and ease of use of the 43" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the smart TV features, the price point, and the sleek design. However, some users have expressed concerns regarding the remote control's ergonomics and the volume control's range. A few customers also mentioned that the operating system and user interface could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
Guest Room Entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put this in our guest room for guests when they stay. The sound quality isn't the greatest, but works for guests.
I would recommend this to a friend- Cons mentioned:Remote control
Sumsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv's remote is difficult to use. Very frustrating trying to set the tv up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi!
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for sharing your thoughts regarding the remote. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. Pressing the RETURN button (looks like a curved, backwards facing arrow) returns you to the previous menu, pressing it while watching a program will take you back to the previous channel.
You can also download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "4K Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Positive Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a positive experience. The staff was understanding and did not request additional information when we stated we had buyer's remorse.
I would recommend this to a friendSales Associate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service from Sales Associate. I was first in line. I was going to purchase a 55" TV. But choose the Samsun 43". So happy I did.
I would recommend this to a friendGreat Price, Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a small television for our Kitchen, this was perfect. Samsung always been my television of choice.
I would recommend this to a friendGood for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good tv but I also bought a Sony Google TV and from now on, will only buy Google TVs. I have always purchased Samsung TVs and do really like the quality for the price. I just so happen to also purchase a google tv with a better processor and really can tell the difference. This tv was just for my bedroom so it doesn’t get used that often. If you are going to use this tv a lot , might want to look at getting a better processor.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with the user interface and navigating through the menu.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
A Hard Pass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.43” Samsung . Returned after 2 days. As if the picture color wasn’t bad enough, the sound was horrendous. Sounded like coming from inside a tin can no matter how much we tried to adjust the sound quality. I ended up buying from Best Buy the Hisense 50” Model: 50U6H, for about $50 less than the Samsung. This TV is amazing and blows the Samsung out of the water!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JensenR,
I’m sorry to hear the picture and sound quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues or need assistance with usage, please know we are always here to help. We hope to regain you as a customer in the future.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time and in perfect condition. Set-up was fairly easy. This is my 5th Samsung TV and all are quality TVs.
I would recommend this to a friendExcellent moderately priced tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reallly good and responsive. It was a great purchase. The sound is the only thing that leaves things to be desired is the sound.
I would recommend this to a friendNot a bad purchase at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good, nice and fast, but I've seen noticable screen quality when streaming PC screen for movies, don't know what's the problem there.
I would recommend this to a friendAwsome tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved tv. Now he can watch all the programs he wants and connected with his devicea. He had a great smile knowing he jas a new toy.
I would recommend this to a friendWhatever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the item and the knowledgeable person who assisted me in selecting, then purchasing my tv. Thank you
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always been a Samsung buyer, great quality tv’s, players, and sound bars. Anynet makes for easy connectivity.
I would recommend this to a friendYou'll love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this TV very much! Great resolution and clarity. I highly recommend! Complement your purchase with a Yamaha soundbar
I would recommend this to a friendSuper good TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Quality is beautiful. Only thing that could be better is sound quality on TV speakers. Overall super happy with it.
I would recommend this to a friendQuality TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for use in an exercise room with general cable. Might not be great for movies or gaming!
I would recommend this to a friendNice little TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little TV. Remote does not have good functionality with spectrum app. Home Screen hard to program
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Samsung 8000 TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture but needs better sound system would recommend to a friend
I would recommend this to a friendBrand response from Samsung
Posted .Hi Satisfied,
Thank you for your feedback on the AU8000 TV's sound system. Please know we are here to help.
There are a few Sound Settings that you can adjust, which may improve your experience. To change the Sound Mode, go to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Nice TV!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 43 inch TV for our guest bedroom. It has beautiful image quality. Very good product for the price.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV and at a great price. Your Geek Squad delivered it and set it up and madesure I was satisfied.
I would recommend this to a friend