Customer Ratings & Reviews
- Model:
- UN43AU8000FXZA
- SKU:
- 6452966
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the picture quality and ease of use of the 43" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the smart TV features, the price point, and the sleek design. However, some users have expressed concerns regarding the remote control's ergonomics and the volume control's range. A few customers also mentioned that the operating system and user interface could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
NewTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed for our small Television room!
I would recommend this to a friendinjoy the best picture and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is the best I ever had on a Samsung tv. thanks .
I would recommend this to a friendPleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. Great help from Jenley at 14th St, NYC
I would recommend this to a friendnew tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is working great just the size for my daughters room
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great product. Will recommend to buy.
I would recommend this to a friendBest Buy best buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv. Great customer service and great product.
I would recommend this to a friend- Cons mentioned:Remote control
Terrible remote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote works very poorly, sometimes not at all. Changed batteries multiple times, doesn't help. Also, this remote will cause another TV in another room to go on and off. other TV is also Samsung, but different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dominick,
It’s unfortunate to hear you’re experiencing issues with delays in remote response time with your AU8000 TV. Samsung takes pride in our products, and we are here to support you. Here are a few troubleshooting tips that should help with your response lag time.
First, let's make sure your software is up to date. You can check this by going to Settings > Support > Software Update and easily update from there.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Kirkland TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy. Good brand. Works well for kids and video games.
I would recommend this to a friendPicture TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Tv to have around for the holidays for your company.
I would recommend this to a friendGreat purchsse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i was looking for. Easy to purchase. Prompt delivery
I would recommend this to a friendEnjoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Resolution. Enjoying the picture quality
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good but the sound can be funky sometimes
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kathy,
We appreciate your feedback on the Samsung AU8000 TV's sound quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought many Sansung TV over the years, Samsung make a reliable TV
I would recommend this to a friendawesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seemed a little pricey but a 1" thickness its worth the price.
I would recommend this to a friendBelow average TV, Buyer beware!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently I've owned a 43" Toshiba (failed after two-years), a 43" LG (returned for lack of Bluetooth) and this 43" Samsung. Of all three, this Samsung is by far the worst TV I've ever owned. The sound quality is "tinny" at best. The TVs speakers have no base whatsoever. Even adjusting the built-in sound equalizer or the built-in sound profiles is of no help. As for picture quality I would give it 3 of 5 stars at best. It has 4 picture settings and none of them even compare with the "standard" picture setting of the LG I owned for two-weeks. The one really surprising thing is that this is the first sub-par Samsung product I've ever owned. Samsung is obviously in a quality control decline. Overall I am very disappointed and regret purchasing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PastorGary,
Your details regarding the image and sound quality of your AU8000 TV are important to us and will be shared with our internal teams. You may want to try adjusting the settings to improve your picture and sound.
Go to Home > Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV just what I was looking for my bedroom
I would recommend this to a friendGood choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Efficient delivery. Easy set up. Good choice
I would recommend this to a friendGame Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Thais tv for my grandson to play games on…he likes it.
I would recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great and product was on target thank you.
I would recommend this to a friendcheckaround
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv adequate..came a day earlier than promised. start up instruction very poor.
I would recommend this to a friendBrand response from Samsung
Posted .Hi checkaround,
Thank you for choosing Samsung's AU8000 Smart 4K TV and for your review. We appreciate your feedback regarding the setup instructions included with your new TV. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online on the Samsung website in the Download Center.
If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist