Customer Ratings & Reviews
- Model:
- UN43AU8000FXZA
- SKU:
- 6452966
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the picture quality and ease of use of the 43" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the smart TV features, the price point, and the sleek design. However, some users have expressed concerns regarding the remote control's ergonomics and the volume control's range. A few customers also mentioned that the operating system and user interface could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
Mother's Day gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my TV and the service we got at Best Buy. I have had it for a month now and except for the sound without any additional equipment I am very satisfied.
I would recommend this to a friend- Pros mentioned:Picture quality
Expensive for what you get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the tv new. Thought it was over priced. I didnt like the remote, everything is done thru the tv. I thought sound quality was poor. The leg on the right side fell off everytime you went to pick it up to move it. Samsung sent me a new leg but it didnt fix the problem. Tv did have a great picture. The tizen system works well with Android phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Notaexpert,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
Should you want to troubleshoot additional issues, please contact Samsung Customer Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Love My Affordable Samsung 43 inch screen TV..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! Samsung is so very easy for me to operate. I could afford this particular model. Thank You
I would recommend this to a friendNice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great, except for the sound, which is “tinny” sounding, tv is too thin for decent speakers
I would recommend this to a friendTHE SOUND IS ATROCIOUS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound that comes from this tv's minuscule speakers is atrocious. There is no adjusting what doesn't exist. The speakers are teeny tiny. Don't buy this unless you plan to purchase separate speakers. It is very very thin, but that comes at the expense of there being no speakers. It is most definately going back. Bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Yesterdaygirl,
I’m sorry to hear that your experience with Samsung’s AU8000 TV has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team.
Please know that there are multiple sound settings available on the AU8000, such as Adaptive Sound and Expert Settings, which could have been adjusted to your personal preferences.
Should you want to troubleshoot your issue first, please try the following steps, which may improve the issues you are experiencing with the audio quality.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vlaue and fast stresming. It's practical, highly mobile, very functional app setup.
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture horrible sound quality.. wouldn't recommend..
No, I would not recommend this to a friendNone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. Love the Samsung app.. added the fire stick. Love this tv
I would recommend this to a friendClarity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television. I haven’t seen a movie this clear in years.
I would recommend this to a friendDon’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is a constant problem. We asked Best Buy to come and evaluate despite I purchased warranty in first 2 weeks -we were told 200$ to do device call !! Ridiculous
No, I would not recommend this to a friendHORRIBLE SOUND QUALITY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL HORRIBLE SOUND!!! It is so tinny and metallic that it actually hurts my ears. I spent an hour on a chat with a Samsung specialist (who tried everything using the very cool remote access feature). He then said it would require a repair person and asked if he could file a ticket for me. NO THANKS! After reading other reviews, I realize that this TV isn't broken, it's just got a cheap, horrible speaker. If you plan to use external sound, it's fine, but I bought this for a small guest room and don't really want to invest in an external soundbar too!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndrewL,
We appreciate your feedback on the AU8000 TV's sound quality. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you reconsider, we would love to help you set up a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not "Excellent" open box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was open box (excellent). TV had pixels that did not work. Received full refund but description didn't match product.
No, I would not recommend this to a friendSorry sound .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV video is good but audio terrible. Could not understand dialogue at all. Numorus attempts to adjust failed. Had to buy sound bar!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Fred,
I am sorry to hear the troubleshooting steps and setting adjustments did not improve your audio experience. We value your feedback regarding the sound quality and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
no instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv horrible set up and remote make sure to have a 20 year old around to help set it up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing the Samsung AU8000 and for sharing your experience with the setup and the remote. I’m very sorry for the difficulties you’ve experienced with your TV’s setup. We completely understand your frustrations, and we are here to help.
To assist you in the learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Disappointed in our new Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not very good as far as color and sharpness. There is no Bluetooth for the sound bar. You have to turn on the sound bar and then you have sound from both the tv and sound bar. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShyCat,
We are sorry to hear that you are not satisfied with your Samsung AU8000 TV. Please know we are here to help you.
The Samsung AU8000 TV is Bluetooth enabled, and you can connect it to your Bluetooth Soundbar. To do so, they must be paired using the TV's Bluetooth function. Go to Settings > Sound > Sound Output > Bluetooth Speaker List.
- If the TV fails to find a Bluetooth audio device, place the device closer to the TV and select Refresh.
- When you turn on a paired Bluetooth audio device, the TV detects it automatically and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device.
You may want to check the Connection Guide for detailed information regarding connecting your speakers. Go to Source > Connection Guide > Audio Device > Bluetooth.
To adjust your picture quality, Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Requires special screws for wall mounting bracket.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't expect your wall mounting bracket screws to work on this TV. After the exercise in frustration with getting the old one off the wall, I went to install the wall mounting bracket plate on the TV and found the holes in the TV require SPECIAL SCREWS that are NOT INCLUDED. I'd have gladly paid $0.10 more to buy a product that had the required screws with it. Now everything stops so I can go find some special METRIC screws.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edward,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV. We appreciate you sharing your feedback regarding the wall mount screws that were not included with your TV.
Please understand that we do not include wall mount screws or adapters because not every wall will require the same type of hardware. Each customer’s mounting situation can be very different, requiring specific hardware to ensure the best, most secure fit. A generic hardware type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting their TV insecurely.
The 11-13mm listed in the user manual is not the screw length. It’s the wall mount thread depth in the TV chassis. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length. If you are unable to find the fitting screws, you could use washers (supplied with the wall mount) to adjust the length.
For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Avoid this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hated this TV so much I returned it. The sound did not match the picture. Lips moved & sound was delayed. Everything looked liked it was filmed on a cheapest HD possible. I could not get the outside antenna to even register in a channel scan (I use it for local channels & stream the rest on Roku). Samsung troubleshooting & customer service was NON-existent. The only plus was it was Eco-Star rated..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi eroth,
Thank you for your review of the Samsung AU8000 TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Adeles tv problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order to watch the TV I have to unplug everything and then replug it in. If not I have no sound. When I called Best Buy I was told that I didn’t have a contact and couldn’t speak to someone. It was suggested that I call Samsung and I was was walked through the process describe herein. I have no user manual and don’t know what to do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing the Samsung 43" AU8000 and for sharing your experience with the sound issues on your new TV. Your feedback is important to us and will be shared with our product teams.
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If this does not help you can check whether the issue is caused by the product, or the broadcasting signal and cables.
- To check sound output, select Settings > Support > Device Care > Self Diagnosis > Sound Test.
- If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.
- If the test shows no problems, select Settings > Support > Device Care > Self Diagnosis > Signal Information, and check whether the signal strength is too weak or not.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
To assist you in the learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
Should you need further troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Audio quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is inferior. There is not an option for bass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Audio,
Thank you for your feedback on the Samsung AU8000 TV's sound quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
To adjust the Bass, please go to Settings> Sound> Expert Settings> Equalizer; from there, you can adjust the Bass. In Expert Settings, there are many other Settings you can also change.
You can adjust several sound settings to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model had very poor sound quality and I tried everything Samsung suggested. Today the sound quit all together. I purchased 9/16/21 and hope Best Buy will honor warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tool,
Thank you for your review of Samsung's AU8000 TV and for sharing your experience with sound. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist