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Customer reviews

Rating 4.6 out of 5 stars with 486 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality and ease of use of the 43” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). Many also appreciate the straightforward setup process and the TV's lightweight design. However, some users expressed concerns about the remote control's design and the TV's brightness levels in certain viewing conditions. The TV's affordability is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 486 reviews
  • Rated 5 out of 5 stars

    Great quality for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for price - always seem to be happy with Samsung

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Intuitive tech designs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult to register this TV and even get to a point to turn it on. Multiple codes for security purposes. No printed material to help in the steps. I used my iPhone to do the instructions which was maybe not the right choice. I had to "chat" to discover how to change the volume - not intuitive. I suspect more issues will present themselves. Very time consuming and frustrating.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TimD,

      Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Good size tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for the master bedroom. Perfect size. The only comment the remote is a bit small, but it works ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV REVIEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, nice remote, easy maneuvering between apps. The quality of sound is better than my 75” Samsung I have.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Remote sucks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote sucks. It is slow, non responsive and freezes. I do not recommend this tv. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jtho,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    I love deals deals deals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved everything about it the price and the fact i got a tv for free either way its a win for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people and great products Lately there are great crew over here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Love it and fast shipping. I would definitely buy from them again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Average TV for good price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. Picture quality is good, sound is good enough. It gets the job done for my guest room.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      fherrera,

      Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Amazing buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS TV graphics are amazing. Remote is super easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv nice pictures a lot of smart features nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I miss Voice assist

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A voice assist would be beneficial. Other than having to truly seek for things, it is a nice TV I use antenna, and that has good reception.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    The good and the bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tvn perfect price and size however, audio? Trash. You will need a sound bar for this tv.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TKB23,

      Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.

      You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.

      To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Happy with new tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation. Tv works well, it’s the right size for our room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tvs ........

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung tvs are great connection to phone on other level tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsara tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price quality and easy to install for Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality the best Samsung and Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great deal and buy. Gifted to my brother for his birthday to play video games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had a digital audio output but overall Pleased with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product at an affordable price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use smart TV for a good price with good resolution quality

    I would recommend this to a friend