Customer Ratings & Reviews
- Model:
- UN43DU7200FXZA
- SKU:
- 10413039
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Would never purchase again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged (cracked screen and framing). Returned to store (in box, with screen protector still attached): after having the 2 folks in customer service request a THIRD OPINION that the tv was damaged. Judging by the continuous smirking of the customer service folks, they weren’t wanting to process this and tried to place the blame on us. It took Geek Squad coming out and telling them “if it was delivered to them like this, you can’t pin it on them”. No offer of swapping it out or purchasing another tv. Told a return receipt would be emailed to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NeverAgain,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very low when watching comcast. Even when adjusting tge sound sittings
I would recommend this to a friendBrand response from Samsung
Posted .Hi SuhailA,
Thank you for sharing your experience. There are several volume settings available that may resolve your low-volume issue.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good TV, though not the clarity of sound or visual I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KurtM,
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
What a Joke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just want to say I have a 55" Samsung 7 Series that I love, but it was larger than I liked for the new room so I decided I wanted a smaller TV for that room. I ended up buying this 43" and come to find out, it has ZERO Optical ports or Auxiliary ports. What a joke. I'll take some blame for not doing more research about the ports, but I expected it to have modern features. I bought a Hisense, a MUCH cheaper brand TV and it has both Optical and Auxiliary ports. I will be returning this one and sticking with my 55".
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cameron,
Thanks for sharing your review of the DU7200F TV. We value your feedback regarding input connections and will share it with our teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Worst customer service possible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Samsung I ever bought after a month of working it went out and needed to be replaced. Took it to the store and Best Buy have the worst return policy on earth after 14 days no returns. I have to sit down and really think about where I’m paying my money to. It doesn’t make any sense.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessicaH,
I'm sorry that your DU7200 TV is experiencing issues. Please know we back this TV with a 1-year limited manufacturer's warranty. To schedule your warranty replacement, please call us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
I couldn't use it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color saturation and sharpness of the images were sorely lacking even after adjusting to the max levels. It was so much worse than the old tv I had that was being replaced, I returned it to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SHill,
Thank you for sharing your experience with us regarding the settings available on the DU7200 TV. Please know we are always available and would have been happy to help you adjust the picture you were seeing on your screen. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Terrible brightness - very dim picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brightness on this TV is terrible with a very dim picture even with the brightness setting set to maximum brightness. I don't know if this is a problem with this model generally or if the one I bought is defective. If the brightness problem is common to this model, do not buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnM,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Nothing to review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to review! It was busted on arrival. Cant give a review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertaH,
We're sorry to hear that your screen was damaged upon unboxing and setup. Even when packaging appears intact, damage can occur in transit if the TV isn’t kept upright or is handled improperly. For example, laying the unit flat or tilting it during transport can lead to screen damage. If you haven't done so already, please reach out to Best Buy directly for more assistance.
Should you ever need assistance, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Short life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good while it lasted. Bought November 2024 and went out May 2025.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi QanganJ,
I'm very sorry your DU7200 TV has stopped working. Please know we back this TV with a 1-year limited manufacturer's warranty. To schedule a warranty appointment, please call us at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
2 week old TV Blurry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s blurry almost all the time . I have had for 2 weeks .. call the geek squad and total protection which J pay for every year and they act like they can’t do charging
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KyleT,
We appreciate your feedback and letting us know about the issues you are experiencing with your DU7200 TV. Please try the below steps to try and resolve the blurry screen you are seeing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, let's run a picture test. Navigate to Settings> Support> Device Care >Self Diagnosis. Then select Picture Test >OK> view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
If you only see a blurry picture when connected to your cable or dish box, please ensure all cables are correctly connected.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Terrible service. Some people should not be in ch.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box tv and the only thing in the box was the tv. No remote, no legs, no power cord. Took it back to the the store and the Supervisor on duty was absolutely awful. So I returned the item and cancelled the other item. I did buy a tv because I needed one. If I could have waited I would have bought one from someone else.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AdamR,
Thank you for your feedback on your open-box purchase from Best Buy. I'm sorry to hear that you did not have a pleasant in-store experience. Please know Samsung is here for you and happy to assist in any way possible. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor CPU quality, no audio connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is slow and lags in the menus when it is brand new. There is no optical or 3.5mm jack, only eARC which to me is unacceptable in a budget TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tyler,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor CS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First order box came open, second box came with not legs stand and without power cable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rafael,
We appreciate your purchase and patience in having to deal with the hassle of an exchange. If you purchased your TV new-in-box, please reach out to us so we can assist you with the missing legs and power cable. If you purchased your TV as an open-box item, please reach out to Best Buy.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I received a USED tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV Black Friday. Finally got around to installing it just to see there were an ABSURD amount of scratches on the screen. There was also a barcode sticker on the tv screen as well, which is extremely odd. This tv was def used before. Returning this and not buying from Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ryan,
Thank you for your feedback. It's possible there is a protective film on your TV. If there is a protective film on your screen, it will be indicated by a blue tab in the upper left corner. The tab has an illustration showing how to remove the protective film. If there was no blue tab in the upper left corner, no protective film would have been on the screen, and peeling anything will damage what is actually the screen.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if the tv is defective or that it needs tweeking. I have called Best Buy and have been given suggestions..yet still my picture has colors blending off and on. I tweek and still blending. The geek squad set it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicheleC,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
This TV is a piece of crap. I need someone to come
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to set it up yet. I bought one just like it three months before and it was fine. This one is a piece of crap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeanRoss,
I'm sorry that you are experiencing issues setting up your DU7200 TV. Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Cracked Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with a cracked screen. I went home from college to set up for my parents as a Christmas gift. Bc it was too long from purchase, Best Buy will do nothing. I wont be purchasing anything from Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gavin,
Thank you for sharing your experience. If there's ever anything we can do to assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
DO NOT BUY THIS TV! DO NOT BUY FROM BEST BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! Brought it home and is emitting a NOXIOUS ODOR. Apparently, a common issue with Samsung tvs, I found out too late. Entire house STINKS and all residents are sick. Tried getting in touch with Samsung and with Best Buy, WITH NO ASSISTANCE AND NO SATISFACTION. Called the store where I purchased and was HUNG UP ON TWICE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoName,
Thank you for sharing your feedback regarding the scent emitted from your TV. Please know this smell is normal and will dissipate over time. You can also refer to the e-Manual, which includes this information as well (page 226): https://downloadcenter.samsung.com/content/UM/202411/20241108045109001/BN81-25561A-640_EUG_ROPATSCD_NA_ENG-US_241105.0.pdf
If we can help with anything else, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for Live ChatManuals, Software, & Warranty Info.
~Samsung Advisor
Load their apps then you’re okay. Otherwise don’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine about this tv but there were limited options available to load other apps. I tried to load DISH ANYWHERE APP and it wouldn’t let me. There also wasn’t a SPACE button to separate words.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottC,
Thank you for your feedback on the DU7200 interface. Please give us a call so we can better support you! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not for sports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy pixelation when watching sports. Football and hockey games were unwatchable. The colors appear very unatural and could not be adjusted to look natural no matter what I tried.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdamR,
We appreciate your feedback on your DU7200 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor