Customer Ratings & Reviews
- Model:
- UN43DU7200FXZA
- SKU:
- 10413039
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Died After Only 85 Days!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away! Samsung isn't what they used to be! TV was great before it went dark and no sound (except for being a Smart TV...spies on everything you do).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi madcustomer,
I'm very sorry to hear that your TV is no longer functional. Please know we back this TV with a 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To best assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Should have gotten the warranty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed. I just bought this 3 months ago and the volume is already shot. Crackling at any volume over 12. I should have gotten the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brendan,
It’s unfortunate to hear of your experience with Samsung’s xxx TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Horrible buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible don’t buy. Couldn’t pass the download section from the set up… Best Buy take this tv down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GuillermoZ,
In order to better assist with this, we’ll need to gather some additional details. Please reach out to Samsung Support at 1-800-SAMSUNG (available daily from 8AM to 12AM EST) or visit https://www.samsung.com/us/support/contact/ to chat with us.
~ Samsung Advisor
DOA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived with no picture. Had to be returned. Very inconvenient.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaH,
I'm sorry to hear about the issues you experienced, which resulted in a return. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Don't buy it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. It stopped working only 2 months after I got it. Last Samsung product I'll ever buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GR90,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received product with a damaged screen. Clerk refused to credit or replace and claimed it was damaged by customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinN,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
I recommend reaching out to your local Best Buy to help resolve this issue if you have not already done so. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
I never get the right answer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never fix my problem with my credit card I call my center and nothing they said they don’t know what happened
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ConradoA,
I'm very sorry that you are experiencing issues with your Best Buy order. I recommend getting in touch with your local Best Buy store directly, so they can best help you. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Great tv awesome colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color, crips lines, great for sports, the remote is really cool! Easy to handle and less butons to deal with
I would recommend this to a friendDavid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift, this is my 3rd smart tv the other two, from Best Buy was a Toshiba and Insigna both with back lighting problems, these cheap tv's are JUNK, but this was a gift, the picture quality is excellent, the problem with it is the ridiculous REMOTE so I use my Pioneer receiver remote, the volume control doesn't work, had the same thing with another samsung I had for 18 years.
No, I would not recommend this to a friendIntrusive and complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starting up this TV took me down an IT rabbit hole for about 2 hours. Yes, I’m a geezer but turning on a TV for the first time should not be this complicated! To use the “smart” features (link to Netflix, Prime, etc) Samsung demands personal identifying information including date of birth! The box has a warning about this, but who reads the fine print in the store? Once you’ve got it home, unpacked and installed in place of the old one, you can’t say no. The remote has so few buttons and no manual. I’m guessing and experimenting what and how long to press to get what I want. No optical connection for sound system, must use HDMI/ARC, leaving only two HDMIs for other devices. The picture is excellent, but the experience is exasperating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelB,
Thank you for sharing your user experience. Please know the Remote Guide is embedded into your TV itself under Settings > Support. You can also download it from Samsung's website under "Manuals & Support".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bedroom tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and it’s so light I did it all by myself! Love the color and the Samsung channel option
I would recommend this to a friendGreat television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good television for a fare price. Easy to install
I would recommend this to a friendTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Luv my new TV!!!!! The size is perfect and the picture is phenomenal!
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of set up, quality picture and good acoustics.
I would recommend this to a friendSamsung and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung and Best Buy are my go to! TV was delivered in a timely manner
I would recommend this to a friendMy nuw TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. The picture is good. The sound isn’t. Having to turn it up. Will go into a spate room soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictoriaB,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Great tv for our family room.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and picture. It's exactly what we needed.
I would recommend this to a friendGreat TV... Horrible legs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is decent. I tend to pay a bit extra for Samsung products. I had just purchased this TV a few hours ago, and when setting up the legs, it was clear they weren't very stable. I followed the instructions and have a general understanding od their products. Right when I set the TV on my stand, it just fell forward and broke before I could even turn it on. Again the TV itself from what I saw in the undamaged corner looked great but horrible legs. This could have been avoided with standard legs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
Thank you for your purchase and feedback on the DU7200F. Your TV stand was solidly designed and extensively tested for stability; however, it’s quite possible that the stand may have been improperly installed. For instance, each leg, labeled “L” (Left) or “R” (Right), has a dedicated placement side. When the legs are inserted correctly, you’ll hear a slight “click” when they’re in place.
Please know that our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and/or installation. You can read more about it here: https://www.samsung.com/us/support/service/warranty/UN43DU7200FXA/
If you have any questions or if there is anything we can ever help with, please know we are here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! Perfect fit for my appt Picture is great!
I would recommend this to a friendGreat picture for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and great value for the price.
I would recommend this to a friend