Customer Ratings & Reviews
- Model:
- UN43DU7200FXZA
- SKU:
- 6576342
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent picture quality, ease of use, and reasonable price of the 43” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the setup process simple and appreciate the TV's size, color clarity, and lightweight design. However, some customers have expressed concerns regarding the remote control and certain connectivity aspects.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Unacceptable remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never took item from box. I bought this tv because I have several samsung tv's and a 65" Crystal smart TV that I like. This 43" comes with a smart only remote. The other one has a remote with numbers, so no scrolling needed to tune to a specific channel. I watch OTA mostly and need that capability. When I opened the box I found the smart only remote. I expected the same remote as the 65" Crystal I have. Returned this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonB,
We appreciate your loyalty to the Samsung brand and for your feedback on the DU7200 remote. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
great service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great service and delivery, on time and advance communications were spot on.
I would recommend this to a friend- Cons mentioned:Remote control
Mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent TV for the price, weird remote and screen is a little dark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Skoog,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung DU7200 TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
Okay budget tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are on a budget, this tv will do. Picture quality and sound is okay.
I would recommend this to a friend- Pros mentioned:Picture quality
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his brand new Samsung tv. Amazing picture quality!
I would recommend this to a friend - Pros mentioned:Picture quality
frances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is great--but the volume needs to be set very high!!
I would recommend this to a friend Poor remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV clarity is fine but my issue is with the remote. The buttons on it are very small and I distinct and it is difficult to find the right buttons
No, I would not recommend this to a friendGreat TV used as excellent work/personal monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new computer monitor and wanted an upgrade. Sales person was a huge help in guiding me on features, quality, and price. A+ experience through and through.
I would recommend this to a friend- Pros mentioned:Picture quality
Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture - sounds is good as well. Nice dize
I would recommend this to a friend Review is my TV, not Samsung in general
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is about my recent purchase only. I have had 5 Samsung tv's and all excellent quality and reasonably priced. I bought this TV for one dedicated purpose. It's in bedroom and I turn it on when I go to bed and set sleep timer for an hour. I put it on prime video for 2 reasons, I can have the closed captioning larger (important to me) and no ads. Here is the problem. This TV don't like prime video. It grays out and will do nothing until I disconnect power and restart. Dont happen every time but 3 to 4 times a week. Since this is the only purpose for this TV I am not happy about it. Again I do not think Samsung quality has slipped but I think quality control might have been on a break when this one went down the assembly line.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JackW,
I'm very sorry you are experiencing issues with the Prime app consistently crashing on your DU7200 TV. Please know we are here to help and have a few suggestions.
First, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
Next, you may want to delete the Prime app and reinstall it.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Tizen for the win
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4k UHD TV for my small work out room in the basement. The Samsung tizen os is super intuitive to operate and I was able to load all my apps that were not already loaded with ease.
I would recommend this to a friendHeart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works well. I am pleased with the installation from the Geek Squad. Thank you Geeks!
I would recommend this to a friendTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV with Samsung plus I’m able to watch lots of free channels on the ship for deployment
I would recommend this to a friendBest tv under 200
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The great gaming tv with high resolution and low input lag
I would recommend this to a friendSamsung TV's are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsunf TV in 3 years. When needed to replace a 8 year old TV, I knew it had to be a Samsung.
I would recommend this to a friendUhdtv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality tv with lots of free channels uhdtv looks fake compared to regular hd 1080 tv
I would recommend this to a friendAwesome tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv as a birthday gift for our son and we are happy with the purchase !! It was to Easy set up with apps etc .
I would recommend this to a friendGreat TV for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Best Buy tried to upsell me on something 300 more glad I saved the money. An excellent TV for the price
I would recommend this to a friendApp troubles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an okay TV. I’ve had recent issues with Hulu and Sling loading. With Hulu, I’d get an error message on a white screen three times so far. I thought it was an internet connection, turns out it’s not. With the help of my internet service provider, they helped me troubleshoot the problem. This morning, Sling wouldnt load. Same error message, just like with Hulu. Unplugging the TV is the only way to correct the problem. It’s annoying. If the problem persists, I’d need to call Samsung directly. Thinking of getting a new bedroom TV and ditching this one. Would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jill,
Thank you for reaching out. If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Board Failure in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased at the end of december 2024 just for the control board to fail by mid February. Samsung was very helpful and quickly sent service technicians out to fix the tv, but still frustrating.
I would recommend this to a friend