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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 872 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the excellent picture quality, ease of use, and reasonable price of the 43” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the setup process simple and appreciate the TV's size, color clarity, and lightweight design. However, some customers have expressed concerns regarding the remote control and certain connectivity aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 872 reviews
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. If you are looking in this price range and like the size, don’t over think it. Just buy it and move on. You’ll be pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture - sounds is good as well. Nice dize

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for the bedroom. I love it Bluetooth wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV used as excellent work/personal monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new computer monitor and wanted an upgrade. Sales person was a huge help in guiding me on features, quality, and price. A+ experience through and through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tizen for the win

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4k UHD TV for my small work out room in the basement. The Samsung tizen os is super intuitive to operate and I was able to load all my apps that were not already loaded with ease.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review is my TV, not Samsung in general

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is about my recent purchase only. I have had 5 Samsung tv's and all excellent quality and reasonably priced. I bought this TV for one dedicated purpose. It's in bedroom and I turn it on when I go to bed and set sleep timer for an hour. I put it on prime video for 2 reasons, I can have the closed captioning larger (important to me) and no ads. Here is the problem. This TV don't like prime video. It grays out and will do nothing until I disconnect power and restart. Dont happen every time but 3 to 4 times a week. Since this is the only purpose for this TV I am not happy about it. Again I do not think Samsung quality has slipped but I think quality control might have been on a break when this one went down the assembly line.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JackW,

      I'm very sorry you are experiencing issues with the Prime app consistently crashing on your DU7200 TV. Please know we are here to help and have a few suggestions.

      First, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.

      Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.

      Next, you may want to delete the Prime app and reinstall it.

      I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Crystal UHD

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV wouldn't purchase another brand. Samsung delivers the best quality!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent TV for the price, weird remote and screen is a little dark.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Skoog,

      We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung DU7200 TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.

      Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.

      You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
      • Standard – Default mode for general viewing
      • Dynamic – Brighter and clearer, ideal for well-lit rooms
      • Movie – Best for dark room viewing
      • Eco – Energy-saving mode
      • Filmmaker Mode – Preserves content as intended by creators

      To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.

      Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now

      We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and delivery, on time and advance communications were spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The employees are so kind and they help quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson went out of his way to help us and explain the differences in TV’s. Plus he helped us pick out a sound bar. Best Buy is our favorite electronics store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    here for the Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This T.V. has been real good so far and al the apps it has too. I am ready to purchase another one the 65 inch for the living room i am replacing an original inch t.v love samsung products.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    App troubles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an okay TV. I’ve had recent issues with Hulu and Sling loading. With Hulu, I’d get an error message on a white screen three times so far. I thought it was an internet connection, turns out it’s not. With the help of my internet service provider, they helped me troubleshoot the problem. This morning, Sling wouldnt load. Same error message, just like with Hulu. Unplugging the TV is the only way to correct the problem. It’s annoying. If the problem persists, I’d need to call Samsung directly. Thinking of getting a new bedroom TV and ditching this one. Would not recommend to anyone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jill,

      Thank you for reaching out. If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV's are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsunf TV in 3 years. When needed to replace a 8 year old TV, I knew it had to be a Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV with Samsung plus I’m able to watch lots of free channels on the ship for deployment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heart tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv works well. I am pleased with the installation from the Geek Squad. Thank you Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Best Buy tried to upsell me on something 300 more glad I saved the money. An excellent TV for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv as a birthday gift for our son and we are happy with the purchase !! It was to Easy set up with apps etc .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewTV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new TV. The only issue if I knit pick is the remote control— sometimes you really have to work at changing channels.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Board Failure in less than 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at the end of december 2024 just for the control board to fail by mid February. Samsung was very helpful and quickly sent service technicians out to fix the tv, but still frustrating.

    I would recommend this to a friend