Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 5168 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Hisense TV for its exceptional picture quality, easy setup process, and reasonable price point. Many users have praised the TV's size as being just right for smaller spaces like bedrooms. While some users have experienced minor issues with the remote control, durability, power, and short lifespan, the overall positive feedback suggests that the Hisense TV offers great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 5,168 reviews
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Have never been more disappointed in samsung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Samsung TVs for 10 years and have only had one issue and Samsung made it better by upgrading our tv because it could not be fixed. If I could give this tv a 0 rating I would. HORRIBLE. Took it out of the box and the speakers were blown. The software was soooo slow making it take forever to log in/set up. The remote was not their normal setup, everything was in a different spot and was not user friendly. Called Best Buy, they had me call Samsung. Took Samsung 72 hours before they contacted me and once they did they said they would have to send it to their technician teams and would be another 24-72 hours. They never called. Called Best Buy back. Told them I wanted to return it. Had to go through a few more steps for UPS to be able to pick it up because the closest Best Buy is 3 hours away. I would not buy a 6 series Samsung again. Went to the 7 series and it is so much better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a Sony TV person, but we needed a quick inexpensive replacement for an extra tv. We bought the Samsung because I’ve heard good things, but a lot was based on the price. Very pleasantly surprised with the quality and features. Great TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great picture but few inputs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint about the tv is that there are only two hdmi inputs. Additionally, you may notice a sync issue with live broadcasts where the voice is not exactly in sync with the picture. Comcast has a secondary set of HD channels in the 1000 and above range. Those channels appear to be in sync. The sync issue is a common complaint with a lot of Samsung tvs. Use the settings to set no delay for audio. This tv is best for a bedroom and not as a primary tv because of the lack of inputs.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      mikepags:

      I am glad to see that you are enjoying the picture quality of the Samsung NU6900 Smart 4K UHD TV.

      I am sorry that you found the number of inputs to be lacking. Your thoughts on this will be shared with our product team.

      Should you ever need help with using this product or have questions, please contact Samsung Customer Support via any of the below options:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Great smart tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very an excellent tv. My dad love it. Is is very easy to set up and use. It connects directly to the internet so we can search the show or movie we live. I truly recommend to have a brand name Samsung when you want to buy a smart tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good 4k TV for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice TV for the price. However, the sound is a bit low for my ears; nothing a decent soundbar wouldn't fix. It's great for my parent's apartment setup though. I don't like that it only has 2 HDMI ports. Standard should be at least 3.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    A TV with a brilliant picture but subpar in others

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow and clunky UI, only 2 hdmi ports, horrible gaming aspects, and ads are what hold this TV back. But hey, at least the picture quality looks great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThatOneCrossover:

      I am glad to see that you are enjoying the picture quality of the Samsung NU6900 Smart 4K UHD TV. This model delivers millions of hues, high dynamic range for depth and vibrancy, 4x the clarity of Full HD, and super smooth video quality.

      I am sorry that you found the number of inputs to be lacking, UI and ad concerns. Your thoughts on this will be shared with our product team.

      Should you ever need help with using this product or have questions, please contact Samsung Customer Support via:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Great tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased Sony products before and was very hesitant to purchase a Samsung tv but I am very pleased with it. The picture is very clear and the “smart” part really is. I just purchased this exact tv for my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 2 out of 5 stars

    Overall Disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who installed my TV was prompt and courteous. However, no TV had been delivered when he arrived and so he had to go to the Best Buy store and pick it up and then come back and install it. The order had my phone # incorrect and although I was finally able to reach a human to correct it, the installer still had the wrong number, so he couldn't call. No one attempted to call me the evening before as has been promised. It's great to have an automated corporation, but there needs to be human oversight and contact!! The TV seems great

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the tv was an open box sale, but it was used and returned. The netflix app was all ready logged into by another user in Spanish. The Geeks didn't do a very good job of certified condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my parents to simplify access to amazon and netflix. The system was a bit more challenging to set up. In the end, it is wired to their tv box which we were hoping to avoid. It definitely is more complicated than the Roku TV but screen is good and after getting used to it, it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv ever

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality for a very affordable price. The interface is friendly and easy to operate (my parents even have one). First smart tv I’ve known to actually perform a software update so it’s nice that Samsung is supporting my ownership.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a TV

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution is fine. Not the highest grade you can get. Refresh rate is meh. But I bought it solely so my kids can play Fifa. They don’t care about it beyond that it works and they use it happily. It off gasses like crazy though. No idea what poison my kids are breathing in when it is in use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Internet connectivity

    Rated 1 out of 5 stars

    Don’t waste your money !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv 3 weeks ago and is the worst investment I could of possibly made. Read a lot of reviews about how great it was but they had to be sponorsed review because after searching more iv had all The issues the tv has ! The tv flickers during movies just about every hour or so. The tv has high glare and is has terrible visibility unless you have all the lights off and shades pulled. The WiFi for streaming is absolutely horrendous. Watch a spinning loading circle for hours on end rather than your media. I wanted to return the tv but it was outside my 15 day return policy even though I bought it durin holiday promotion. This piece of junk is worthless! It would be an insult to even give this away to someone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even 1 year ago this tv would’ve been expensive. It’s super clear and sharp, it also connects to my phone. Video games look amazing. What’s even more amazing is the price! I would’ve easily have paid a few hundred dollars more for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its really good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this tv for about a year now and since I got it I has been good for gaming on my xbox one it alot better than my 5 year old 32inch vizio tv. I use this tv on a daily basis and haven't had any issues on it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Picture

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv about a week ago. It has an amazing display... however the wireless connection started going out in about 2 weeks after purchase. Being a cord cutter it is necessary to have a reliable connection. I am returning this with hopes that it is just this one unit having this trouble

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a very nice entry level into a 4k experience

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you haven't upgraded from 1080p yet and you want to experience 4k this is a very nice entry level model into the 4k world. I don't usually leave reviews but for the short amount of time I've owned this model I have no complaints it is what I expected after doing much research.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first big tv , I’m writing this review now as I’m staring at my broken tv that my cat knocked over , I will say I was very satisfied with this tv , never hiccuped on me always there. Deff would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for a bedroom.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect, fits in my college bedroom perfectly. The display is extremely nice. Sometimes my WiFi takes a poop on me and disconnects from my TV and it is hard for me to connect it back sometimes because the typing is brutal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow. 4K UHD TV Rocks!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. 4K UHD TV Rocks! A fine TV I use as a monitor for my mac. Love it and I recommend it. Make sure you connect and register your warranty--Most of the TV's now last only about two years before the screens darken or fade.

    I would recommend this to a friend