Customer Ratings & Reviews
- Model:
- UN43NU6900FXZA
- SKU:
- 6268402
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Hisense TV for its exceptional picture quality, easy setup process, and reasonable price point. Many users have praised the TV's size as being just right for smaller spaces like bedrooms. While some users have experienced minor issues with the remote control, durability, power, and short lifespan, the overall positive feedback suggests that the Hisense TV offers great value for its price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
Great colors but poor sound.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the sound and it gave problems connecting to the internet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maimai:
Thank you for purchasing the Samsung 43” NU6900 4K Smart TV. I am sorry to hear that you are not completely happy with the sound quality and are experiencing WiFi connection issues.
Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
So that we can better understand your usage scenario and assist with settings please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Worse tv ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv hoping it was like my 7 series and it turns out i was WRONG! I turn it on and the picture is frozen so i would have to unplug it and plug it back in for it to work. I shouldnt have to be doing that every time i wanna watch tv. It had trouble with my network, none of the apps would work but on my other tv they did. It also has a weird kind of burnt plastic smell every time i would use it, doesnt seem safe. I am returning this junk and getting a 7 series.
No, I would not recommend this to a friendTV was great until it stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV until it abruptly stopped working about 14 months after purchase (conveniently 2 months after the warranty expired). No damage sustained, it just started flickering and turning on/off on its own before giving out entirely. Buy at your own risk if you want to get more than a year out of what was then a $300+ TV.
No, I would not recommend this to a friendNot even a year old!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed in this TV. For the past 2 months it has been turning off or stated that the HDMI cable was not connecting. Within the last month or so it needs to be unplugged then it will actually turn on, when I use the remote. As of today, it will intermittently turn on once it is unplugged for at least 15 minutes. Not sure how much longer I will actually have a TV. Very disappointed.
No, I would not recommend this to a friendAudio sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is okay but audio wise... Making me crazy of adjustment. I can't understand what I'm watching. It's just like you're inside in a cave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Titing:
Thank you for sharing your user experience with the Samsung Samsung NU6900 Smart 4K UHD TV. I am sorry that you are not completely satisfied with its sound performance.
To better assist you with possible sound settings adjustments for better audio experience, please call Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Solutions
No luck w/ this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's just say that after only owning this TV for the las 7 weeks and using it for no more than 24 hours (not consecutive) it just shut down and will not come back on. The screen went black (no sound or picture) and the standby light kept blinking. Just sent it to Samsung for repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .XLR8:
Thank you for purchasing the Samsung 43" NU6900 TV. I am sorry that you had issues and required warranty service.
If at any time you wish to check the status of your RMA, please contact Samsung Customer Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Not the easiest to operate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should’ve gotten another LG OVERHYPED TV The picture is not as good as my old plasma Our son is using it for strictly gaming
No, I would not recommend this to a friendBlurred images
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had blurred images every couple minutes. I adjusted the motion smoothing settings and it made no difference. Returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ed5421:
Thank you for your review of this Samsung NU6900 TV. I am sorry that it did not work out for you and have returned it. Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Solutions
Good size for a studio apartment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a house warming gift for my son. Thinking it would last a long time. Unfortunately, he has had this television for less than two years and it just quits. There is no picture or sound only a red flashing light. After trouble shooting this on YouTube I see this is a common problem. Wow. I'm starting to question the quality of Samsung products.
No, I would not recommend this to a friendNothing but issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv light spectrum is very in your face bright and bold which is not my personal favorite. The Samsung hub needed updating first start up of the tv and it would not download Netflix or YouTube. I had to create accounts through Samsung and all of it was for nothing. Had the worst experience with this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taylor:
Thank you for purchasing the Samsung 43" NU6900 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment of the Samsung TV.
Please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Don’t Buy This TV - Dead After 5 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV from Best Buy 5 months ago, everything has been working great since we got it. However, it no longer powers on. This is my second Samsung device (1st was a blu ray player) both have been great, but have died quickly and support is ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marc1234:
Thank you for purchasing the Samsung 43" NU6900 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Worse buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with volume and power...Keep having to unplug and replug hdmi cable to get sound...
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv to start but only lasted 2 years. Now the picture is fading out.
No, I would not recommend this to a friendSoftware issues and mediocre picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has software issues, it's slow, and some apps won't even open. Twice in two days I tried opening Hulu and the TV just freezes up. Read online that you can hold the power button to hard reset the TV but not what I expect from a new TV. Returning it and going with an LG. Overall a disappointment. Every Samsung TV I've purchased has been nothing but trouble.
No, I would not recommend this to a friendGreat picture, bad services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connectivity intermittent, apps create errors constantly. Not a great experience for it being a Samsung
No, I would not recommend this to a friendSucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers trash, cant link to my soundbar going back today for refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hammer602:
I am sorry to hear you are having trouble pairing your soundbar with your TV.
If you have not yet returned your TV, please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The internet gets off! The smart channels like Hulu, YouTube starts get out of the internet!
No, I would not recommend this to a friendColor not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color seemed to be washed out and was not sharp especially when viewing the picture from an angle
No, I would not recommend this to a friendBad quality horizontal line in picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the TV a long time almost a year before I installed it and within 3 months a 1/16" horizontal white line appeared all the way across the bottom of the screen. I can't find the receipt so I guess I will have to live with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .wh0di5guy:
I am sorry to hear that you are experiencing issues with your 43" NU6900 4K Smart TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Poor picture and performance glitches.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Samsung 1080p tv over 10 years old. User Interface difficult to navigate. Recurrent interruptions from disability assistance features...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Princess:
Thank you for sharing your experience with the Samsung NU6900.
So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you!
- Samsung Solutions