Customer Ratings & Reviews
- Model:
- UN43NU7100FXZA
- SKU:
- 6202108
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, easy setup process, and affordable price of the 43" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. Many users are impressed with the vibrant colors and sharp images, while others appreciate the user-friendly interface and value for money. However, some users have concerns about the viewing angle and sound quality, with a few reporting issues with short lifespan and screen problems.
This summary was generated by AI based on customer reviews.
Great TV for the value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will totally recommend this tv. I gave 3 star because it says it supports Alexa but I guess the app is still under progress. Cant even connect to my Alexa spot or echo
I would recommend this to a friendHandles motion very poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly its a decent tv for the price but it doesnt handle motion very well at all and for a UHD tv, it has a low peak brightness, like 400 or something close to that
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It appears the picture is not as sharp as I had hope for. I don’t know if there’s a setting issue or just this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tony:
Please know that this TV offers several preset Picture Modes and Advanced Picture Settings for fine-tuning image quality to your preference. You can find instructions on Page 92 of the e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function
to resolve the issue.
Home > Settings > Picture > Expert Settings > Auto Motion Plus Settings
Also, please know that the quality of the image on your screen depends on your source and connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of your streamed content depends largely on the speed of your internet as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
For further assistance, please reach out to us at Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, I am very sorry for the inconveniences you have had, and hope that the above tips help.
Samsung - 43" Class - LED - NU7100 Series - 2160p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this model, you need to seat straight forward to this TV to see colors if you move the colors shades. That's not good at all for 4K TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KaaziS,
Thank you for purchasing and reviewing this Samsung NU7100 UHD Smart TV. We value your user feedback on the viewing angle and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Not bright enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this tv as the picture was very dull compared to tcl and Vizio of the same size. But I loved the browser, it’s as good as you can get in a TV.
No, I would not recommend this to a friendSharp & clear picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give it 4 or 5 stars but for the skin tones which are not natural. There's too much of an orange hue & annoying to watch.
I would recommend this to a friendBrand response from Samsung
Posted .Laine,
The NU7 series features our PurColor technology, HDR and our exclusive UHD Engine to deliver superb contrast and expanded color detail.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
good little tv for kids!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not bad if going into kids room or guest room colors are ok would recommend doing a bigger tv like the 8 series
I would recommend this to a friendSo Far So Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay for the price There is some digital noise at the top of the screen However we do NOT pay for digital
I would recommend this to a friendBrand response from Samsung
Posted .LKEB,
I am very sorry to see that you are not happy with your NU7100 UHD Smart TV. So that we can better understand your disappointment and help you with a solution, please contact Samsung Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Ambassador
Bought as a gift. Have not used or seen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is meaningless because I only purchased it as an Xmax gift and I have not seen it since.
I would recommend this to a friendTV Arrived Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of 43" and 75" TV, 43" broken INSIDE box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Linda,
I am sorry you had issues with the delivery, and received broken TV. Your feedback is important to us and we will document your concerns.
I would recommend you contact your seller directly for assistance in correcting the situation.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Have trouble with tv coming on all by itself
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been happy with the tv. I do have cable connected to this tv and use the universal remote provided by the cable co. For some reason the tv turns on by itself even after it has been turned off for hours, the cable portion does not come on just the tv. I contacted the cable co. and they say it is an issue with the tv and I should call the manufacturer. I contacted the tv manufacturer, they remotes into the tv, changed a few settings and said if I continue to have problems contact the cable company. That’s where I started.
No, I would not recommend this to a friendSo far much improved 43” TV over same Samsung 55”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.See above. Xcellent viewing although sound, like mostTVs, is very poor.
I would recommend this to a friendpoor TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung TV looks good only if you see it completely from the front since if you are on one side, people's faces look very white and seem like ghosts. honestly I am disappointed, so I bought another model.
No, I would not recommend this to a friendThe Spectrum app is faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek guys not able to resolve the problem that the Spectrum app always requires a password. I figured out how to fix that by always exiting the app and restarting it. What a pain. Also after I set the sleep timer it is not clear how to get out of that setting. I was not shown how to do this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Annoyed,
I am sorry that you are having trouble with the Spectrum app and the sleep timer.
You can reset the sleep timer by following these steps:
Go to Settings, then General, and then System Manager.
Under Time, you will find Sleep Timer, and adjust it to your likings.
Complete details on the timer setting can be found on page 101 of the eManual:
http://downloadcenter.samsung.com/content/UM/201809/20180927112738059/ENG_US_KM2ATSCN-3.0.2.pdf
If the Spectrum app issue persists, or if you need further assistance on other features, please contact Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you. Or LiveChat with our product experts at: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought the picture quality would be better for a Samsung product
No, I would not recommend this to a friendDisappointed with remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly as my other Samsung flat screens.
No, I would not recommend this to a friendNot user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was not very user friendly. It was just ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jmc305,
I am sorry that you are not completely satisfied with your user experience.
Here is the link to the downloadable eManual that may help you better understand the features and functions of your NU7100 TV:
http://downloadcenter.samsung.com/content/UM/201805/20180530102420977/ENG_US_KM2ATSCN-2.0.0.pdf
I hope this eManual provides all the information you are looking for.
Should you need further assistance with features or usage, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Samsung Ambassador
Stopped working right after warranty expired.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought December 16, 2018, but wasn't opened and used until day after Christmas. March 2020, left side of the screen went dark (backlight or something, I don't know). 12 month warranty, of course it stops working at 14 months. TV is kept in bedroom and not used often, maybe 2 hours a day max. Closer to an hour a day, 4-5 days a week. If Samsung doesn't make this right I probably won't buy another, and I've probably bought 20 of them in my life time. Just got a new 65" a few months ago.
No, I would not recommend this to a friendNew tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been a Samsung advocate for years but we got a dud on this purchase. Picture quality was poor, Sound was sub par. We took it back and Best Buy took it with no problems. We purchased a Sony 42 inc smart tv and are extremely happy with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .rla43,
Sorry to hear that the NU7100 did not work out for you. I apologize for the letdown.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
- Cons mentioned:Viewing angle
Missing required features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen can not be viewed other than straight on. Sound lousy. No documentation of features other than after you turn on the tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .jonnie:
I am very sorry to see that you are less than completely happy with this TV. Your thoughts on sound and viewing angle will be shared with our team. Please know that the NU7100 features 20W 2Ch speakers, with convenient connections for external speakers.
You can find the User Manual online at Samsung.com: https://www.samsung.com/us/televisions-home-theater/tvs/uhd-tvs/43-class-nu7100-smart-4k-uhd-tv-un43nu7100fxza/#support
Scroll down to "User Manual" and click "download."
For further assistance with features or product usage, please reach out to Samsung Support and an agent will gladly assist you. You can reach us via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513