Customer Ratings & Reviews
- Model:
- UN43NU7100FXZA
- SKU:
- 6202108
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, easy setup process, and affordable price of the 43" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR. Many users are impressed with the vibrant colors and sharp images, while others appreciate the user-friendly interface and value for money. However, some users have concerns about the viewing angle and sound quality, with a few reporting issues with short lifespan and screen problems.
This summary was generated by AI based on customer reviews.
Lasted 2 years, then died.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were happy with this tv for 2 years then it developed wide dark veritcal band across the screen and bright spots across the bottome of the screen. I contacted Samsung support and they wanted to send a technican out to repair, but I was going to have to pay for the repair. I have Sony that is 10 years old and still looks great. I will no longer buy any Samsung products. For the price I expected it last longer than 2 years.
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Price
Samsung 4K smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is Awesome.... I definitely would Recommend the Samsung 43 inch 4K Smart TV... .. I had a 40 inch Toshiba 1080 that I was looking to up grade , so looking around I saw this 43 Samsung 2160p 4K smart tv , and everything was right about this TV the size, the picture , the make, and the price... Read the reviews before buying it , and was skeptical , but took the plunge... the one thing I found was that I used the expert settings , and the picture looks mint... even using my old DVD player with movies ... makes them look good...
I would recommend this to a friend Lemon again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one had a defect and could not connect via HDMI to a Samsung sound bar. Samsung service confirmed the problem. I returned it and got another. Same problem all over again. Samsung tech tried hard and confirmed the TV is faulty. Now I have travel over 100 miles again just to return this turkey. Samsung and Best buy, you owe me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlMad,
I am very sorry for the issues you have encountered and understand your frustration.
If you have not returned the TV, please try these quick tips:
To ensure proper connection, the sound bar has to be in the right mode, which is D-In.
If the soundbar supports ARC, you will have to connect the TV to the soundbar via HDMI3 only and have the CEC on for both the TV and the soundbar.
Please reach out to us again if the issue persists via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions towards delivering better service and products.
-Samsung Ambassador
Good picture but horrible support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fine. Mounting poorly engineered. Documentation very poor. User Screens very poorly organized, not intuitive. Owner support absolutely non existent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Phil,
Thank you for sharing your feedback.
I am sorry that your user experience is less than perfect.
You can refer to the online e-manual here for detailed information on features and usage: http://downloadcenter.samsung.com/content/UM/201811/20181106112716991/ENG_US_KM2ATSCN-3.0.3.pdf
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to helping you better enjoy your new NU7100 TV.
- Samsung Ambassador
Pass
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This this rocks super nice display unfortunately it broke with just a year of ownership
No, I would not recommend this to a friendToo green and horrible HDR performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall color cast was greenish. HDR content was way too dark. Returned in favor of the 43" TCL 5-series set for $200 cheaper.
No, I would not recommend this to a friendObnoxious installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This installation occurred in an office building in the President's office. Even though it was obvious that the President was very busy, installer constantly interrupted him by trying to engage in a conversation that the President did not want to have. Even though we paid to have the TV set up and connected, the installer said they were not qualified to do that. Will not be using your services again.
No, I would not recommend this to a friendLess than a year needed repairs.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Less than a year from the date of purchase, all my ports stopped working and I had to replace the motherboard. Also has problems maintaining a wifi connection. Have to recently reestablish.
No, I would not recommend this to a friendnot a good tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy!! Bought this tv on 5/18/2018 not even 2yrs and the tv just stop working. Didn't buy the extended warranty didn't expect the tv to stop working before the 2yrs. I have other name brands tv at home that I had for years and they work perfectly fine. My first Samsung and last.
No, I would not recommend this to a friendNot impressed with it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you look at the tv from a side view like from my dining room, the screen appears to be mostly white.
No, I would not recommend this to a friendIt turns on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far not happy. Picture is clear but doesn't flow smooth especially with fast camera movements and live sports
No, I would not recommend this to a friendBrand response from Samsung
Posted .German40,
I am sorry to see that you are not happy with the motion image performance of your NU7100 TV.
Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Viewing Angle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I got a bad panel but, unless you are directly in front of the screen the picture is great. If you move off center axis by more than 5 degrees the picture and colour saturation is washed out.
No, I would not recommend this to a friendNot good for HDR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because of the good reviews for HDR gaming but I found that the processor couldn’t keep up
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv turns on whenever it wants to. In the middle of night, or 5 in the morning. There is a lot of write ups online but we didn’t do research before we bought. Then Best Buy has a 15 day return policy but we were at 21 days so we could not return it. Samsung May take it back but sending it thru mail is a pain. Never again.
No, I would not recommend this to a friend43” tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is good quality But a little too small for me Buying 55” and up
No, I would not recommend this to a friendDisappointed with reflections of the screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with reflections off the screen which interfere with viewing. Replaced a 12-year old Samsung 40" LCD TV with this new TV. Never had this issue with the old one. Called Samsung Customer Service. They suggested a few setting changes then suggested I call the Geek Squad. No more Samsung products for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DCAinPitt,
We value your user feedback on screen reflection and will share it with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
Ehhhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv has broken after 3 months and it’s not great..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rach,
I am sorry to hear that you are experiencing issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
0
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning We're sorry, but this item is no longer available for same-day shipping. You still might be able to pick it up today at a Best Buy store. or you can choose a new shipping speed
No, I would not recommend this to a friendDisappointed with TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv pic was disappointing. it was blurry and fuzzy looking. Tried various resets, but didn't help it. I returned the TV and bought instead a Samsung QF6 QLED.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bill,
Thank you for bringing your concerns to our attention. Your user feedback is very important to us and will be shared with our TV product team.
I hope you enjoy the Q6F TV.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Didn't last a month
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung's quality has been dropping. This set is the 3rd to have failed after a few short weeks. Buying LG going forward.
No, I would not recommend this to a friend